Customer Service Representative
ABS Facility Services Inc, Corona, CA, United States
ABS Facility Services specializes in comprehensive office furniture solutions, installation services, and project management for corporate environments. Guided by our 360° customer care philosophy, known as
“The ABS Way,”
we focus on delivering seamless service experiences from project start to completion.
Our services include office furniture installation, space planning, warehousing, asset management, furniture restoration, and logistics coordination. By combining industry expertise with strong operational processes, we help clients eliminate the stress and uncertainty often associated with office transitions and installations.
To support our operations, ABS utilizes
Extensiv Warehouse Management System (WMS)
to manage inventory, project materials, and order workflows across multiple locations. This system enables our team to track assets, coordinate job-site deliveries, maintain accurate inventory levels, and ensure that installation teams receive the correct materials on time.
Our team consists of experienced professionals who understand a wide range of office furniture manufacturers and installation requirements. Through strong coordination between customer service, warehouse operations, and field installation teams, we deliver efficient solutions tailored to each client’s needs.
Role Description We are seeking a
full-time Customer Service Representative (CSR)
to join our team on-site in
Corona, California . This role serves as a key point of contact between clients, installation teams, and internal departments to ensure projects run smoothly and client expectations are met.
The CSR will provide exceptional client support by responding to inquiries, coordinating job schedules, resolving service issues, and maintaining consistent communication throughout each project. This position also involves maintaining accurate records, tracking project information, and supporting operations through the
Extensiv WMS platform
to monitor inventory, job materials, and order status.
The ideal candidate is organized, proactive, and capable of working collaboratively with warehouse staff, project managers, and installers to deliver high-quality service while maintaining the company’s commitment to
The ABS Way .
Key Responsibilities
Serve as a primary contact for client inquiries and service requests.
Coordinate installation schedules, deliveries, and project updates.
Utilize
Extensiv WMS
to track inventory, materials, and job orders.
Maintain accurate documentation and update internal systems.
Communicate with warehouse and field teams to ensure materials and equipment are prepared for job-site installations.
Assist with project tracking and follow-up to ensure customer satisfaction.
Resolve client issues professionally and escalates when necessary.
Support internal teams in maintaining efficient project workflows.
Qualifications
Experience in customer service or customer support roles.
Ability to deliver exceptional customer satisfaction and client experience.
Strong communication and interpersonal skills.
Ability to manage multiple tasks in a fast-paced environment.
Basic computer proficiency and experience with data entry or CRM systems.
Familiarity with warehouse systems, logistics coordination, or WMS platforms (such as Extensiv) is a plus.
Experience in furniture installation, logistics, or project coordination environments is beneficial.
High school diploma or equivalent required; additional customer service or operations certifications are a plus.
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“The ABS Way,”
we focus on delivering seamless service experiences from project start to completion.
Our services include office furniture installation, space planning, warehousing, asset management, furniture restoration, and logistics coordination. By combining industry expertise with strong operational processes, we help clients eliminate the stress and uncertainty often associated with office transitions and installations.
To support our operations, ABS utilizes
Extensiv Warehouse Management System (WMS)
to manage inventory, project materials, and order workflows across multiple locations. This system enables our team to track assets, coordinate job-site deliveries, maintain accurate inventory levels, and ensure that installation teams receive the correct materials on time.
Our team consists of experienced professionals who understand a wide range of office furniture manufacturers and installation requirements. Through strong coordination between customer service, warehouse operations, and field installation teams, we deliver efficient solutions tailored to each client’s needs.
Role Description We are seeking a
full-time Customer Service Representative (CSR)
to join our team on-site in
Corona, California . This role serves as a key point of contact between clients, installation teams, and internal departments to ensure projects run smoothly and client expectations are met.
The CSR will provide exceptional client support by responding to inquiries, coordinating job schedules, resolving service issues, and maintaining consistent communication throughout each project. This position also involves maintaining accurate records, tracking project information, and supporting operations through the
Extensiv WMS platform
to monitor inventory, job materials, and order status.
The ideal candidate is organized, proactive, and capable of working collaboratively with warehouse staff, project managers, and installers to deliver high-quality service while maintaining the company’s commitment to
The ABS Way .
Key Responsibilities
Serve as a primary contact for client inquiries and service requests.
Coordinate installation schedules, deliveries, and project updates.
Utilize
Extensiv WMS
to track inventory, materials, and job orders.
Maintain accurate documentation and update internal systems.
Communicate with warehouse and field teams to ensure materials and equipment are prepared for job-site installations.
Assist with project tracking and follow-up to ensure customer satisfaction.
Resolve client issues professionally and escalates when necessary.
Support internal teams in maintaining efficient project workflows.
Qualifications
Experience in customer service or customer support roles.
Ability to deliver exceptional customer satisfaction and client experience.
Strong communication and interpersonal skills.
Ability to manage multiple tasks in a fast-paced environment.
Basic computer proficiency and experience with data entry or CRM systems.
Familiarity with warehouse systems, logistics coordination, or WMS platforms (such as Extensiv) is a plus.
Experience in furniture installation, logistics, or project coordination environments is beneficial.
High school diploma or equivalent required; additional customer service or operations certifications are a plus.
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