Customer Development Representative Team Leader
Dot Foods, Mount Sterling, IL, United States
Department:
Customer Service & Development
Reports To:
Customer Service Manager
Salary Range:
$56,466 to $84,700 annually, plus bonus opportunity
As a Customer Development Representative (CDR) Team Leader, you will lead a team responsible for driving territory sales growth and delivering exceptional customer experiences. This role owns team performance against sales volume goals by coaching, developing, and holding representatives accountable to activity, pipeline health, and results.
You’ll play a critical role in strengthening sales execution, building effective processes, and developing talent—ensuring your team not only meets expectations but consistently grows the business.
WHAT YOU’LL DO
Own team performance against territory sales volume goals, identifying opportunities to drive growth and close gaps
Coach and develop CDRs on sales strategy, pipeline management, and execution of defined sales processes
Hold team members accountable to activity metrics, follow-up expectations, and sales results through regular 1:1s and performance reviews
Train, motivate, and lead the team to consistently execute sales processes that drive business growth
Monitor and evaluate performance using Salesforce and other tools to ensure effectiveness and consistency
Lead sales conversations with both customers and team members, providing real-time coaching and feedback
Partner with customers to understand business needs and identify opportunities for expansion
Support and execute sales growth strategies for Tier III customers
Guide day-to-day problem solving to deliver an above-and-beyond customer experience
Drive continuous improvement, applying lean thinking to enhance processes, eliminate waste, and improve results
YOU MUST HAVE
Bachelor’s Degree or equivalent Dot experience
Ability to lead and influence others in a team environment
Strong coaching skills with a focus on developing people and driving performance
Demonstrated ability to hold others accountable to goals and expectations
Excellent written and verbal communication skills
Strong organization and prioritization skills
YOU MAY ALSO HAVE
Previous sales experience or experience leading in a sales-driven environment
ROLE SPECIFICS
Occasional overnight travel required. Ability to independently travel as needed, without restriction, by all modes of transportation, including car, plan or train for customer/vendor calls, training or meetings.
WHO WE ARE Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here.
WHAT DOT CAN OFFER YOU As a family‑owned and‑operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:
Competitive compensation package, including bonuses for successful performance
Extensive benefits including medical, dental, 401k, and profit‑sharing
Safety:
This position assumes responsibility for the workplace safety of self and co‑workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.
EOE/AA Employer:
Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.
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Customer Service & Development
Reports To:
Customer Service Manager
Salary Range:
$56,466 to $84,700 annually, plus bonus opportunity
As a Customer Development Representative (CDR) Team Leader, you will lead a team responsible for driving territory sales growth and delivering exceptional customer experiences. This role owns team performance against sales volume goals by coaching, developing, and holding representatives accountable to activity, pipeline health, and results.
You’ll play a critical role in strengthening sales execution, building effective processes, and developing talent—ensuring your team not only meets expectations but consistently grows the business.
WHAT YOU’LL DO
Own team performance against territory sales volume goals, identifying opportunities to drive growth and close gaps
Coach and develop CDRs on sales strategy, pipeline management, and execution of defined sales processes
Hold team members accountable to activity metrics, follow-up expectations, and sales results through regular 1:1s and performance reviews
Train, motivate, and lead the team to consistently execute sales processes that drive business growth
Monitor and evaluate performance using Salesforce and other tools to ensure effectiveness and consistency
Lead sales conversations with both customers and team members, providing real-time coaching and feedback
Partner with customers to understand business needs and identify opportunities for expansion
Support and execute sales growth strategies for Tier III customers
Guide day-to-day problem solving to deliver an above-and-beyond customer experience
Drive continuous improvement, applying lean thinking to enhance processes, eliminate waste, and improve results
YOU MUST HAVE
Bachelor’s Degree or equivalent Dot experience
Ability to lead and influence others in a team environment
Strong coaching skills with a focus on developing people and driving performance
Demonstrated ability to hold others accountable to goals and expectations
Excellent written and verbal communication skills
Strong organization and prioritization skills
YOU MAY ALSO HAVE
Previous sales experience or experience leading in a sales-driven environment
ROLE SPECIFICS
Occasional overnight travel required. Ability to independently travel as needed, without restriction, by all modes of transportation, including car, plan or train for customer/vendor calls, training or meetings.
WHO WE ARE Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here.
WHAT DOT CAN OFFER YOU As a family‑owned and‑operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with:
Competitive compensation package, including bonuses for successful performance
Extensive benefits including medical, dental, 401k, and profit‑sharing
Safety:
This position assumes responsibility for the workplace safety of self and co‑workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.
EOE/AA Employer:
Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.
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