Remote Customer Service Representative
NexRep, Charlotte, NC, United States
Responsibilities
All aspects of order entry, quoting, and customer ordering.
Maintain purchase order records and verify price quoted against the amount billed.
Set‑up and maintain job, vendor, and customer files in Oxiaon (similar to SAP) and Excel.
Assist with special projects and other duties assigned by the Plant Manager.
Interact with customers to provide information in response to inquiries about products and services along with handling/resolving customer issues.
Deal directly with customers either by telephone, electronically or face to face.
Respond promptly to customer inquiries.
Obtain and evaluate all relevant information to handle inquiries and complaints.
Direct requests and unresolved issues to the designated resources.
Manage customers' accounts.
Keep records of customer interactions and transactions.
Record details of inquiries, comments and complaints.
Record details of actions taken.
Communicate and coordinate with internal departments.
Follow up on customer interactions.
Follow‑up on open quotes and specialty projects.
Use of MI‑5 CAD/CAM software to review customer supplied information.
Use of Oxaion to enter orders, quotes, scheduling, planning and processing of all information relevant to customer, material, & supplier management.
Develop and maintain good working relationships with Marbach customers.
Ability to handle varied functions in a quick, accurate manner while dealing with constant interruptions.
Ability to travel to Charlotte, NC for training and planned travel to customer sites.
Skills
Use of Microsoft Office (Word, Excel, PowerPoint)
Interpersonal skills
Communication skills - verbal and written
Strong problem analysis and problem‑solving skills
Attention to detail and accuracy
Strong organizational skills
Accurate typist with good command of the English language.
Benefits Marbach offers health, dental and vision insurance to qualified employees as well as STD, LTD and life insurance. Marbach also offers a 401K plan matching 3%-4% after one year with the company.
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All aspects of order entry, quoting, and customer ordering.
Maintain purchase order records and verify price quoted against the amount billed.
Set‑up and maintain job, vendor, and customer files in Oxiaon (similar to SAP) and Excel.
Assist with special projects and other duties assigned by the Plant Manager.
Interact with customers to provide information in response to inquiries about products and services along with handling/resolving customer issues.
Deal directly with customers either by telephone, electronically or face to face.
Respond promptly to customer inquiries.
Obtain and evaluate all relevant information to handle inquiries and complaints.
Direct requests and unresolved issues to the designated resources.
Manage customers' accounts.
Keep records of customer interactions and transactions.
Record details of inquiries, comments and complaints.
Record details of actions taken.
Communicate and coordinate with internal departments.
Follow up on customer interactions.
Follow‑up on open quotes and specialty projects.
Use of MI‑5 CAD/CAM software to review customer supplied information.
Use of Oxaion to enter orders, quotes, scheduling, planning and processing of all information relevant to customer, material, & supplier management.
Develop and maintain good working relationships with Marbach customers.
Ability to handle varied functions in a quick, accurate manner while dealing with constant interruptions.
Ability to travel to Charlotte, NC for training and planned travel to customer sites.
Skills
Use of Microsoft Office (Word, Excel, PowerPoint)
Interpersonal skills
Communication skills - verbal and written
Strong problem analysis and problem‑solving skills
Attention to detail and accuracy
Strong organizational skills
Accurate typist with good command of the English language.
Benefits Marbach offers health, dental and vision insurance to qualified employees as well as STD, LTD and life insurance. Marbach also offers a 401K plan matching 3%-4% after one year with the company.
#J-18808-Ljbffr