Customer Service Representative
PROTEOR USA, Tempe, AZ, United States
Job Title:
Customer Service Representative
Location:
Tempe, AZ (On-Site)
Company Overview PROTEOR USA is a leading company in the Orthotic & Prosthetic industry, committed to innovation and providing the best outcomes for our customers. With over 100 years of experience, we offer an extensive product portfolio that includes the latest advancements in prosthetic technology. We prioritize the #HumanFirst approach and strive to enable prosthetic wearers to live the life they love.
Job Overview Customer Service Representatives are the first line of communication between our company and customers. The Customer Service Representative is responsible for handling an array of front-facing duties. These tasks include interacting with customers over the phone, in person, and via email and social media. Customer Service Representatives must maintain high professionalism throughout all interactions and present the organization in the best light possible. Each interaction affects the company’s bottom line positively or negatively, so a great Customer Service Representative must add value to the organization.
Key Responsibilities and Duties
Able to think fast, find answers, and respond quickly to customer concerns, all with a polite, empathic, and professional voice and manner
Follow communication procedures, guidelines, and policies
Answer and manage large volumes of incoming calls, emails, chats, and interactive voice response systems
Open and maintain customer accounts by recording account information
Identify and assess customers' needs to achieve satisfaction
Resolve customer complaints via phone, email, mail, or social media
Reach out to customers and verify account information
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the correct methods/tools
Handle customer issues, provide appropriate solutions and alternatives within the time limits and follow up to ensure the solution
Resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
Keep records of customer interactions, process customer accounts, and file documents
Assist with the placement of orders, refunds, or exchanges
Answer questions about warranties and terms of sale
Advise on company and product information
Inform customers of deals and promotions
Up-sell and cross-sell products
Prepare product or service reports by collecting and analyzing customer information
Compile reports on overall customer satisfaction
Go the extra mile to engage customers
Requirements Required Skills/Abilities
Excellent communication and presentation skills
Customer orientation and ability to adapt/respond to different types of characters/personalities
Ability to multi-task, prioritize and manage time effectively
Strong phone contact handling skills and active listening
Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
Familiarity with Microsoft Office
Familiarity with CRM systems and practices
Education and Experience
High school diploma or equivalent; college degree preferred
Four years of previous experience in customer support, client services, or a related field
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at a time.
#J-18808-Ljbffr
Customer Service Representative
Location:
Tempe, AZ (On-Site)
Company Overview PROTEOR USA is a leading company in the Orthotic & Prosthetic industry, committed to innovation and providing the best outcomes for our customers. With over 100 years of experience, we offer an extensive product portfolio that includes the latest advancements in prosthetic technology. We prioritize the #HumanFirst approach and strive to enable prosthetic wearers to live the life they love.
Job Overview Customer Service Representatives are the first line of communication between our company and customers. The Customer Service Representative is responsible for handling an array of front-facing duties. These tasks include interacting with customers over the phone, in person, and via email and social media. Customer Service Representatives must maintain high professionalism throughout all interactions and present the organization in the best light possible. Each interaction affects the company’s bottom line positively or negatively, so a great Customer Service Representative must add value to the organization.
Key Responsibilities and Duties
Able to think fast, find answers, and respond quickly to customer concerns, all with a polite, empathic, and professional voice and manner
Follow communication procedures, guidelines, and policies
Answer and manage large volumes of incoming calls, emails, chats, and interactive voice response systems
Open and maintain customer accounts by recording account information
Identify and assess customers' needs to achieve satisfaction
Resolve customer complaints via phone, email, mail, or social media
Reach out to customers and verify account information
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the correct methods/tools
Handle customer issues, provide appropriate solutions and alternatives within the time limits and follow up to ensure the solution
Resolve product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
Keep records of customer interactions, process customer accounts, and file documents
Assist with the placement of orders, refunds, or exchanges
Answer questions about warranties and terms of sale
Advise on company and product information
Inform customers of deals and promotions
Up-sell and cross-sell products
Prepare product or service reports by collecting and analyzing customer information
Compile reports on overall customer satisfaction
Go the extra mile to engage customers
Requirements Required Skills/Abilities
Excellent communication and presentation skills
Customer orientation and ability to adapt/respond to different types of characters/personalities
Ability to multi-task, prioritize and manage time effectively
Strong phone contact handling skills and active listening
Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
Familiarity with Microsoft Office
Familiarity with CRM systems and practices
Education and Experience
High school diploma or equivalent; college degree preferred
Four years of previous experience in customer support, client services, or a related field
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at a time.
#J-18808-Ljbffr