Credit Collections Specialist - Drive Timely Payments
Thompson Tractor Company, Birmingham, AL, United States
Position Summary
The Credit Collections Representative will report directly to the Director of Credit and will be responsible for contacting past due customers to follow up on payments for customers’ accounts, assisting customers with payment plans, and assisting in resolving any issues the customer may have with their account. A sense of urgency and high attention to detail are required for this position. The Collections Representative will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. Assist with incoming calls in the collections area Take and deliver messages to Credit Department personnel Process customer credit card payments Assist customers with account issues Travel to customer office when needed to discuss account issues Travel to Regional Meetings as needed to build internal customer relationships Cross-training on other duties within the department (i.e. process credit applications, back up to other collectors) Other duties assigned by Management
Job Details
Description
Position Summary
The Credit Collections Representative will report directly to the Director of Credit and will be responsible for contacting past due customers to follow up on payments for customers’ accounts, assisting customers with payment plans, and assisting in resolving any issues the customer may have with their account. A sense of urgency and high attention to detail are required for this position. The Collections Representative will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.
Essential Responsibilities & Expectations
Assist with incoming calls in the collections area Collect payment on past-due invoices Take and deliver messages to Credit Department personnel Process customer credit card payments Assist customers with account issues Travel to customer office when needed to discuss account issues Travel to Regional Meetings as needed to build internal customer relationships Cross-training on other duties within the department (i.e. process credit applications, back up to other collectors) Other duties assigned by Management
Qualifications
Education
High school diploma or the equivalent required.
Experience
Prior clerical or administrative experience is desired. Prior commercial collection experience is preferred. Experience and demonstrated skill using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies.
Skills and Competencies
Telephone and Verbal Communication Skills Team Player mindset Problem Solving Skill Written Communication Skills Organizational Skills Microsoft SharePoint Microsoft AX 2012
Job Training
Microsoft Word - Basic Microsoft Excel - Basic & Intermediate Business Communication Skills Training OSHA Required Training Compliance Training
Safety Summary
Working Conditions
Work is typically performed in an office environment. No or very limited physical activity is required for this position.
Physical Requirements
Ability to speak, kneel, listen, type, and write effectively. Ability to grasp, stoop, and reach safely. Ability to lift up to 25 lbs.
Job Hazards
Tripping, slipping, falling Strains from lifting Hand Injuries Repetitive Hand Motion (typing) Stress Potential Harm from operating office equipment
Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities. #J-18808-Ljbffr
The Credit Collections Representative will report directly to the Director of Credit and will be responsible for contacting past due customers to follow up on payments for customers’ accounts, assisting customers with payment plans, and assisting in resolving any issues the customer may have with their account. A sense of urgency and high attention to detail are required for this position. The Collections Representative will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. Assist with incoming calls in the collections area Take and deliver messages to Credit Department personnel Process customer credit card payments Assist customers with account issues Travel to customer office when needed to discuss account issues Travel to Regional Meetings as needed to build internal customer relationships Cross-training on other duties within the department (i.e. process credit applications, back up to other collectors) Other duties assigned by Management
Job Details
Description
Position Summary
The Credit Collections Representative will report directly to the Director of Credit and will be responsible for contacting past due customers to follow up on payments for customers’ accounts, assisting customers with payment plans, and assisting in resolving any issues the customer may have with their account. A sense of urgency and high attention to detail are required for this position. The Collections Representative will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.
Essential Responsibilities & Expectations
Assist with incoming calls in the collections area Collect payment on past-due invoices Take and deliver messages to Credit Department personnel Process customer credit card payments Assist customers with account issues Travel to customer office when needed to discuss account issues Travel to Regional Meetings as needed to build internal customer relationships Cross-training on other duties within the department (i.e. process credit applications, back up to other collectors) Other duties assigned by Management
Qualifications
Education
High school diploma or the equivalent required.
Experience
Prior clerical or administrative experience is desired. Prior commercial collection experience is preferred. Experience and demonstrated skill using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies.
Skills and Competencies
Telephone and Verbal Communication Skills Team Player mindset Problem Solving Skill Written Communication Skills Organizational Skills Microsoft SharePoint Microsoft AX 2012
Job Training
Microsoft Word - Basic Microsoft Excel - Basic & Intermediate Business Communication Skills Training OSHA Required Training Compliance Training
Safety Summary
Working Conditions
Work is typically performed in an office environment. No or very limited physical activity is required for this position.
Physical Requirements
Ability to speak, kneel, listen, type, and write effectively. Ability to grasp, stoop, and reach safely. Ability to lift up to 25 lbs.
Job Hazards
Tripping, slipping, falling Strains from lifting Hand Injuries Repetitive Hand Motion (typing) Stress Potential Harm from operating office equipment
Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities. #J-18808-Ljbffr