Marketing Accounting Assistant
NOVA® Home Loans, Tucson, AZ, United States
Core Values
Provide our customers with the best combination of service, rates, and fees.
Promote
sustainable careers for our employees so that they can be enriched personally and professionally.
Give back
to our community. These are the core values of NOVA® Home Loans, and we act on employee feedback to make NOVA® Home Loans a better place to work and provide higher service level to our clients.
Position Overview The Marketing Accounting Assistant is a customer-focused position supporting the Marketing and Finance & Accounting departments by delivering high-quality service to internal and external customers while performing a variety of accounting and administrative tasks. The role is fully on‑site, based at our corporate office in Tucson, AZ.
Responsibilities
Serve as a primary customer service contact for branches, departments, real estate agents, and vendors regarding invoices, payments, marketing orders, and related accounting questions.
Perform daily file maintenance, bill reconciliations, data entry, and proactive follow‑up.
Provide timely, professional, and solution-oriented responses via phone and email to ensure high customer satisfaction.
Receive, organize, and send invoices, statements, and receipts from vendors to Accounts Payable, ensuring accuracy and completeness.
Create and send payment links to real estate agents for co‑branded marketing orders and provide follow‑up support as needed.
Track, document, and manage requests using a ticketing system to ensure timely resolution and accountability.
Communicate proactively with employees regarding missing receipts or required documentation and ensure appropriate follow‑up.
Request W‑9s from vendors when required and submit documentation to Accounts Payable.
Assist in resolving billing discrepancies by researching issues and coordinating with appropriate departments.
Support various teams within the Marketing and Finance & Accounting departments with projects and tasks as assigned by supervisor.
Promote a positive, service-oriented experience by maintaining professionalism, confidentiality, and attention to detail.
Perform other duties as assigned
Qualifications
High School Diploma or GED
One to three years’ experience within the mortgage industry (preferred)
One to three years’ experience as a bookkeeper or accountant (preferred)
Prior customer service experience in a professional office environment (strongly preferred)
Show Us Your Growth With
Strong customer service skills with the ability to communicate professionally and effectively with internal and external customers.
Ability to manage multiple priorities while maintaining responsiveness and attention to detail.
Familiarity with clerical practices, office procedures, and automated equipment.
Knowledge of generally accepted accounting principles and procedures.
Ability to perform computations with reasonable speed and accuracy.
Strong organizational skills and follow‑through.
Knowledge of MS Office Suite, including Excel, Outlook, and Word.
Ability to work independently and collaboratively within a team environment.
Strong written and verbal communication skills
Benefits Offered NOVA benefits to full‑time employees include employee discount, paid time off, health/dental/vision/life/disability insurance, 401(k) with employer match, health savings account with employer contribution, and an employee assistance program.
Equal Opportunity Statement NOVA® is an equal‑opportunity employer, substance‑free workplace, and complies with the Americans with Disabilities Act regulations as applicable. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact the Human Resources department at NOVA® Home Loans.
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Promote
sustainable careers for our employees so that they can be enriched personally and professionally.
Give back
to our community. These are the core values of NOVA® Home Loans, and we act on employee feedback to make NOVA® Home Loans a better place to work and provide higher service level to our clients.
Position Overview The Marketing Accounting Assistant is a customer-focused position supporting the Marketing and Finance & Accounting departments by delivering high-quality service to internal and external customers while performing a variety of accounting and administrative tasks. The role is fully on‑site, based at our corporate office in Tucson, AZ.
Responsibilities
Serve as a primary customer service contact for branches, departments, real estate agents, and vendors regarding invoices, payments, marketing orders, and related accounting questions.
Perform daily file maintenance, bill reconciliations, data entry, and proactive follow‑up.
Provide timely, professional, and solution-oriented responses via phone and email to ensure high customer satisfaction.
Receive, organize, and send invoices, statements, and receipts from vendors to Accounts Payable, ensuring accuracy and completeness.
Create and send payment links to real estate agents for co‑branded marketing orders and provide follow‑up support as needed.
Track, document, and manage requests using a ticketing system to ensure timely resolution and accountability.
Communicate proactively with employees regarding missing receipts or required documentation and ensure appropriate follow‑up.
Request W‑9s from vendors when required and submit documentation to Accounts Payable.
Assist in resolving billing discrepancies by researching issues and coordinating with appropriate departments.
Support various teams within the Marketing and Finance & Accounting departments with projects and tasks as assigned by supervisor.
Promote a positive, service-oriented experience by maintaining professionalism, confidentiality, and attention to detail.
Perform other duties as assigned
Qualifications
High School Diploma or GED
One to three years’ experience within the mortgage industry (preferred)
One to three years’ experience as a bookkeeper or accountant (preferred)
Prior customer service experience in a professional office environment (strongly preferred)
Show Us Your Growth With
Strong customer service skills with the ability to communicate professionally and effectively with internal and external customers.
Ability to manage multiple priorities while maintaining responsiveness and attention to detail.
Familiarity with clerical practices, office procedures, and automated equipment.
Knowledge of generally accepted accounting principles and procedures.
Ability to perform computations with reasonable speed and accuracy.
Strong organizational skills and follow‑through.
Knowledge of MS Office Suite, including Excel, Outlook, and Word.
Ability to work independently and collaboratively within a team environment.
Strong written and verbal communication skills
Benefits Offered NOVA benefits to full‑time employees include employee discount, paid time off, health/dental/vision/life/disability insurance, 401(k) with employer match, health savings account with employer contribution, and an employee assistance program.
Equal Opportunity Statement NOVA® is an equal‑opportunity employer, substance‑free workplace, and complies with the Americans with Disabilities Act regulations as applicable. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact the Human Resources department at NOVA® Home Loans.
#J-18808-Ljbffr