Client Manager I - ICS
J.B. Hunt Transport Services, Inc., Denver, CO, United States
Job Summary
Applications are accepted on an ongoing basis and there is no fixed deadline to apply.
Under general supervision, the position is responsible for liaising between core stakeholder groups within J.B. Hunt and the customer to align expectations and objectives to maintain and exceed customer satisfaction. On a day-to-day basis, the role acts as internal owner of an account, working with customers to ensure uniformity in our business practices, support needs, issue resolution, and overall relationship management. Accounts are typically higher in revenue, demand, volume, and/or complexity.
Key Responsibilities
Work closely with internal teams, such as Operations and Customer Experience, to ensure they have the tools, knowledge, training, and support needed to perform their responsibilities for startups and changes to existing accounts
Drive retention and growth of current business to maintain and exceed profit levels through analysis of operations execution, understanding profitability of the overall account, forecasting business changes, monitoring award compliance, providing pricing as needed, and presenting to internal stakeholders and/or customers
Execute the spirit and methodology of J.B. Hunt's Customer Value Delivery for assigned clients (Understand, Deliver, Measure and Anticipate)
Serve a key role in the execution of special projects, often including expansion of service for clients
Monitor billing and receivables; work with internal teams to keep clients in line with contract rules and payments
Develop and implement uniform practices and methodologies to ensure clients receive high levels of service from each account location regardless of operational region
Present to clients on a regular cadence and as needed both onsite and/or remotely; presentation topics include, but are not limited to, service levels, acceptance, award compliance, etc., and/or cost and delivery analysis
Provide reporting/presentations for internal and external audiences; topics include, but are not limited to, cost studies, measurement tools, key performance indicators, utilization studies, service level management, acceptance rates, award compliance, and/or cost and delivery analysis
Lead pricing and proposal activity for the more complex, higher-demand/volume accounts
Minimum Qualifications
High school diploma/GED
3-4 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
Willingness to travel dependent on account need
Preferred Qualifications
Bachelor's Degree in Business Administration/Management, Supply Chain, Transportation/Logistics, or related field with 3-4 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
Ability to process information with high levels of accuracy
Ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business
Effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Ability to adapt to a dynamic work environment and shifting priorities and directives
Experience in establishing and maintaining healthy working relationships with clients, vendors, and peers
Knowledge of effective influencing tactics and strategies
Foundational skills in assessing customer needs and providing solutions for them
Compensation The expected starting pay range for this position is between $73,500-91,900. Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time. This position is not eligible for employment-based sponsorship.
Benefits The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
EEO Statement J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Under general supervision, the position is responsible for liaising between core stakeholder groups within J.B. Hunt and the customer to align expectations and objectives to maintain and exceed customer satisfaction. On a day-to-day basis, the role acts as internal owner of an account, working with customers to ensure uniformity in our business practices, support needs, issue resolution, and overall relationship management. Accounts are typically higher in revenue, demand, volume, and/or complexity.
Key Responsibilities
Work closely with internal teams, such as Operations and Customer Experience, to ensure they have the tools, knowledge, training, and support needed to perform their responsibilities for startups and changes to existing accounts
Drive retention and growth of current business to maintain and exceed profit levels through analysis of operations execution, understanding profitability of the overall account, forecasting business changes, monitoring award compliance, providing pricing as needed, and presenting to internal stakeholders and/or customers
Execute the spirit and methodology of J.B. Hunt's Customer Value Delivery for assigned clients (Understand, Deliver, Measure and Anticipate)
Serve a key role in the execution of special projects, often including expansion of service for clients
Monitor billing and receivables; work with internal teams to keep clients in line with contract rules and payments
Develop and implement uniform practices and methodologies to ensure clients receive high levels of service from each account location regardless of operational region
Present to clients on a regular cadence and as needed both onsite and/or remotely; presentation topics include, but are not limited to, service levels, acceptance, award compliance, etc., and/or cost and delivery analysis
Provide reporting/presentations for internal and external audiences; topics include, but are not limited to, cost studies, measurement tools, key performance indicators, utilization studies, service level management, acceptance rates, award compliance, and/or cost and delivery analysis
Lead pricing and proposal activity for the more complex, higher-demand/volume accounts
Minimum Qualifications
High school diploma/GED
3-4 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
Willingness to travel dependent on account need
Preferred Qualifications
Bachelor's Degree in Business Administration/Management, Supply Chain, Transportation/Logistics, or related field with 3-4 years of Transportation/Logistics, Sales, Account Management, or relevant experience, and/or military equivalent
Ability to process information with high levels of accuracy
Ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business
Effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Ability to adapt to a dynamic work environment and shifting priorities and directives
Experience in establishing and maintaining healthy working relationships with clients, vendors, and peers
Knowledge of effective influencing tactics and strategies
Foundational skills in assessing customer needs and providing solutions for them
Compensation The expected starting pay range for this position is between $73,500-91,900. Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time. This position is not eligible for employment-based sponsorship.
Benefits The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
EEO Statement J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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