Sales and Service Specialist
Hertz, Salt Lake City, UT, United States
Job Description
The Sales and Service Specialist, TNC is an essential member of the
Hertz Local Edition
team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.
Ensure optimal operational efficacies to provide customers the best rental car experience
Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers
Assist customers with various post rental inquiries that involve the rental and billing process
Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience
Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more
Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures
Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections
Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids
Professional Experience
Ability to work in a fast-paced environment with a variety of tasks
Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills
Previous customer service experience
Strong time management and organizational skills are required
Computer literate and detail-oriented
Must have a valid driver's license with an acceptable driving record
Knowledge
Customer service resolution practices
Excellent communication techniques
Sales management/coaching ability
Skills
Demonstrate good written and oral communication skills
Work in a fast-paced environment with a variety of tasks; excellent organizational and time management skills
Demonstrate professionalism and interpersonal skills
Show a high level of ownership, accountability and initiative
Proven experience working well within a team
Ability to work flexible shifts, including weekends and holidays; willing to work overtime as required
Willingness to work outdoors during all weather conditions
Assist with special administrative projects when needed
Ability to stand for long periods of time
Ability to communicate in English clearly and proficiently; candidates fluent in other languages are encouraged to apply
Wages: $19.00/hr.
About Us The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran.
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Hertz Local Edition
team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.
Ensure optimal operational efficacies to provide customers the best rental car experience
Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers
Assist customers with various post rental inquiries that involve the rental and billing process
Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience
Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more
Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures
Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections
Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids
Professional Experience
Ability to work in a fast-paced environment with a variety of tasks
Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills
Previous customer service experience
Strong time management and organizational skills are required
Computer literate and detail-oriented
Must have a valid driver's license with an acceptable driving record
Knowledge
Customer service resolution practices
Excellent communication techniques
Sales management/coaching ability
Skills
Demonstrate good written and oral communication skills
Work in a fast-paced environment with a variety of tasks; excellent organizational and time management skills
Demonstrate professionalism and interpersonal skills
Show a high level of ownership, accountability and initiative
Proven experience working well within a team
Ability to work flexible shifts, including weekends and holidays; willing to work overtime as required
Willingness to work outdoors during all weather conditions
Assist with special administrative projects when needed
Ability to stand for long periods of time
Ability to communicate in English clearly and proficiently; candidates fluent in other languages are encouraged to apply
Wages: $19.00/hr.
About Us The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran.
#J-18808-Ljbffr