Account Manager
WM, Ashland, VA, United States
Stericycle is now part of WM!!! To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release!
I. Job Summary The Account Manager is responsible for maintaining and developing existing customers through high levels of service in order to expand and strengthen the relationship. The Account Manager is a member of the sales team and is responsible for customer planning and administration, monitoring, and optimizing the revenue potential and operational performance of their branch's accounts. The Account Manager maintains Stericycle policies, standards, and practices both within and outside their as-signed territory and ensures adherence to Stericycle's Vision, Mission and Values.
II. Essential Duties and Responsibilities
Maintains and develops existing customers by being the subject matter expert in order to optimize the quality of service, business growth, and customer satisfaction. Actively identifies opportunities to introduce additional services, thereby increasing the revenue opportunity within each customer’s business portfolio. Liaises with customers to understand their requirements with respect to products and services that the business’s currently offers or is planning to offer.
Maintains a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership. Proactively conducts strategic account reviews with all assigned customers on a regular basis in order to review service needs and usage trends. Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and Shred-it.
Formulates strategies to retain customers where revenue may be decreasing by using “out of the box” type thinking. Partner with the Operations team on retention, customer issues and concerns. Debrief on any service issues with SM, Operations Manager, and CSRs, as required.
Completes standard weekly and quarterly reports along with any ad hoc reporting requests. Participates in all sales and other training provided by Stericycle/Shred-It. Participates in special projects and promotional campaigns under the direction of the District Sales Manager/Director of Sales.
Maintains a responsible approach to all security and safety matters related to Shred-it operations, following the company’s policies and procedures at all times and bringing the manager's attention to any areas of concern.
Perform other duties and responsibilities, as assigned.
III. Qualifications - Must live and work in the U.S.
Post-secondary education, with a major in business or sales and marketing is preferred but not required.
Minimum of two (2) years of account management experience.
Previous industry experience, including an understanding of document destruction and/or records management, business continuity and risk management solutions is preferred.
Experience with the Microsoft Office suite of products, and strong internet skills.
Mobility to drive a motor vehicle throughout the day for business needs.
Ability to sit for up to eight (8) hours per day.
Ability to walk in the course of business up to four (4) hours per day.
Ability to operate a personal computer.
Ability to talk regularly over the phone with customers and co-workers up to eight (8) hours per day.
IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. ☒ Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
#J-18808-Ljbffr
I. Job Summary The Account Manager is responsible for maintaining and developing existing customers through high levels of service in order to expand and strengthen the relationship. The Account Manager is a member of the sales team and is responsible for customer planning and administration, monitoring, and optimizing the revenue potential and operational performance of their branch's accounts. The Account Manager maintains Stericycle policies, standards, and practices both within and outside their as-signed territory and ensures adherence to Stericycle's Vision, Mission and Values.
II. Essential Duties and Responsibilities
Maintains and develops existing customers by being the subject matter expert in order to optimize the quality of service, business growth, and customer satisfaction. Actively identifies opportunities to introduce additional services, thereby increasing the revenue opportunity within each customer’s business portfolio. Liaises with customers to understand their requirements with respect to products and services that the business’s currently offers or is planning to offer.
Maintains a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership. Proactively conducts strategic account reviews with all assigned customers on a regular basis in order to review service needs and usage trends. Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and Shred-it.
Formulates strategies to retain customers where revenue may be decreasing by using “out of the box” type thinking. Partner with the Operations team on retention, customer issues and concerns. Debrief on any service issues with SM, Operations Manager, and CSRs, as required.
Completes standard weekly and quarterly reports along with any ad hoc reporting requests. Participates in all sales and other training provided by Stericycle/Shred-It. Participates in special projects and promotional campaigns under the direction of the District Sales Manager/Director of Sales.
Maintains a responsible approach to all security and safety matters related to Shred-it operations, following the company’s policies and procedures at all times and bringing the manager's attention to any areas of concern.
Perform other duties and responsibilities, as assigned.
III. Qualifications - Must live and work in the U.S.
Post-secondary education, with a major in business or sales and marketing is preferred but not required.
Minimum of two (2) years of account management experience.
Previous industry experience, including an understanding of document destruction and/or records management, business continuity and risk management solutions is preferred.
Experience with the Microsoft Office suite of products, and strong internet skills.
Mobility to drive a motor vehicle throughout the day for business needs.
Ability to sit for up to eight (8) hours per day.
Ability to walk in the course of business up to four (4) hours per day.
Ability to operate a personal computer.
Ability to talk regularly over the phone with customers and co-workers up to eight (8) hours per day.
IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. ☒ Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
#J-18808-Ljbffr