Inside Sales Representative
Auctane, Austin, TX, United States
About Us
At Auctane, we are united by a passion to help businesses deliver—whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items—over $200 billion worth—to recipients around the globe.
The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values: Win as One. Delight Customers. Deliver Great Outcomes.
About The Role As an Inside Sales Rep, you’ll help drive user adoption of ShipStation for e‑commerce shipping processing and automation. You are responsible for clear communication to prospective ShipStation users, assisting merchants throughout the trial process—showing ShipStation value, understanding their business objectives, and turning trial users into subscribers. ISRs interact with Sales, Marketing, and Support teams and act as customer advocates for future product enhancements.
Successful candidates will be comfortable making a high volume of phone calls to engaged merchants and can concisely show the value of ShipStation to their business. They become product experts and are enthusiastic about interacting with entrepreneurs daily.
Sales Perks
Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
Fun Annual Global Revenue Kick Off Week at HQ in Austin, TX
Auctane Roof Top Happy Hours
This role is hybrid based in Austin, TX (Tuesday, Wednesday and Thursday in office).
About The Team The Inside Sales team is a growing group of representatives who help e‑commerce sellers fulfill their products to buyers using the most efficient and economical path. Inside Sales Representatives conduct demonstrations and manage opportunities in their pipelines. We look for driven folks with inside sales experience—or those looking to grow in their sales career—to join our growing team. The Inside Sales Representative reports to the Inside Sales Manager.
Responsibilities
Assess needs and interests of new trial merchants to determine if they are a good fit for ShipStation, understanding their pain points and how ShipStation can add value.
Close deals by overcoming objections and persuading customers to become long‑term subscribers.
Maintain deep product knowledge to articulate features, benefits, and unique selling points effectively.
Maintain relationships throughout the trial period, encourage repeat business, and upsell additional features.
Collaborate with peers and departments such as marketing, support, and product development to maintain a competitive advantage.
Keep detailed records of sales activities and performance metrics, and provide regular reports to the Inside Sales Manager on results, trends, and opportunities.
Proficiency in using sales automation tools, CRM software, and other technology platforms to streamline processes and enhance productivity.
Qualifications
Bachelor’s degree in Business or related field of study (a plus).
Minimum of 1–2 years of SaaS sales experience as an inside sales representative.
Track record of over‑achieving sales goals.
Tenacity to make high volumes of calls to warm leads—this is a call‑driven role.
Excellent telephone and personal demeanor.
Strong ability to work cooperatively on a team with other sales representatives.
Effective listening and presentation skills.
Strong organizational, written, and oral communication skills.
Ability to describe products and match their advantages to customer needs.
What will make you stand out?
Industry experience in e‑commerce, transportation, and/or logistics preferred.
The Tech
Working knowledge of G‑suite.
Experience with Salesforce and Salesloft.
What do we offer?
Hybrid company—team members come into the office Tuesdays, Wednesdays, and Thursdays.
Flex Time Off policy for work‑life balance.
12 paid holidays for all U.S. employees.
401(k) employer matching program.
⭐️ Annual merit reviews to recognize and reward achievements.
️ Company events and team‑building activities.
Attractive office space in downtown Austin (free drinks, snacks).
Weekly catered lunches.
Health and wellness options: medical, dental, and vision plans.
♀️ Office fitness center with Tonal Mirrors, Peloton, free weights, etc.
Employee Assistance Program with up to 8 free mental health sessions.
Gym discounts to support fitness and health.
Education reimbursement for all employees.
Employee Referral Program rewards.
Inclusive, casual, and upbeat work environment fostering safety and authenticity.
Additional Position Duties
Sit for prolonged periods of time.
Utilize wrist and hands for prolonged periods.
Walk short distances.
Stand for short periods.
Speak and converse with others.
Lift up to 25 lbs without assistance up to chest height.
Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.
#J-18808-Ljbffr
The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values: Win as One. Delight Customers. Deliver Great Outcomes.
About The Role As an Inside Sales Rep, you’ll help drive user adoption of ShipStation for e‑commerce shipping processing and automation. You are responsible for clear communication to prospective ShipStation users, assisting merchants throughout the trial process—showing ShipStation value, understanding their business objectives, and turning trial users into subscribers. ISRs interact with Sales, Marketing, and Support teams and act as customer advocates for future product enhancements.
Successful candidates will be comfortable making a high volume of phone calls to engaged merchants and can concisely show the value of ShipStation to their business. They become product experts and are enthusiastic about interacting with entrepreneurs daily.
Sales Perks
Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
Fun Annual Global Revenue Kick Off Week at HQ in Austin, TX
Auctane Roof Top Happy Hours
This role is hybrid based in Austin, TX (Tuesday, Wednesday and Thursday in office).
About The Team The Inside Sales team is a growing group of representatives who help e‑commerce sellers fulfill their products to buyers using the most efficient and economical path. Inside Sales Representatives conduct demonstrations and manage opportunities in their pipelines. We look for driven folks with inside sales experience—or those looking to grow in their sales career—to join our growing team. The Inside Sales Representative reports to the Inside Sales Manager.
Responsibilities
Assess needs and interests of new trial merchants to determine if they are a good fit for ShipStation, understanding their pain points and how ShipStation can add value.
Close deals by overcoming objections and persuading customers to become long‑term subscribers.
Maintain deep product knowledge to articulate features, benefits, and unique selling points effectively.
Maintain relationships throughout the trial period, encourage repeat business, and upsell additional features.
Collaborate with peers and departments such as marketing, support, and product development to maintain a competitive advantage.
Keep detailed records of sales activities and performance metrics, and provide regular reports to the Inside Sales Manager on results, trends, and opportunities.
Proficiency in using sales automation tools, CRM software, and other technology platforms to streamline processes and enhance productivity.
Qualifications
Bachelor’s degree in Business or related field of study (a plus).
Minimum of 1–2 years of SaaS sales experience as an inside sales representative.
Track record of over‑achieving sales goals.
Tenacity to make high volumes of calls to warm leads—this is a call‑driven role.
Excellent telephone and personal demeanor.
Strong ability to work cooperatively on a team with other sales representatives.
Effective listening and presentation skills.
Strong organizational, written, and oral communication skills.
Ability to describe products and match their advantages to customer needs.
What will make you stand out?
Industry experience in e‑commerce, transportation, and/or logistics preferred.
The Tech
Working knowledge of G‑suite.
Experience with Salesforce and Salesloft.
What do we offer?
Hybrid company—team members come into the office Tuesdays, Wednesdays, and Thursdays.
Flex Time Off policy for work‑life balance.
12 paid holidays for all U.S. employees.
401(k) employer matching program.
⭐️ Annual merit reviews to recognize and reward achievements.
️ Company events and team‑building activities.
Attractive office space in downtown Austin (free drinks, snacks).
Weekly catered lunches.
Health and wellness options: medical, dental, and vision plans.
♀️ Office fitness center with Tonal Mirrors, Peloton, free weights, etc.
Employee Assistance Program with up to 8 free mental health sessions.
Gym discounts to support fitness and health.
Education reimbursement for all employees.
Employee Referral Program rewards.
Inclusive, casual, and upbeat work environment fostering safety and authenticity.
Additional Position Duties
Sit for prolonged periods of time.
Utilize wrist and hands for prolonged periods.
Walk short distances.
Stand for short periods.
Speak and converse with others.
Lift up to 25 lbs without assistance up to chest height.
Equal Opportunity Employer/Veterans/Disabled If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.
#J-18808-Ljbffr