Customer Service Representative I-II
Turlock Irrigation District, Turlock, CA, United States
Description
Perform a variety of customer service related duties in support of utility and irrigation service activities involving requests for service, handling customer questions, billing, receiving and accounting for payments, providing information and maintaining related financial and irrigation records.
Job Summary Perform a variety of customer service related duties in support of utility and irrigation service activities involving requests for service, handling customer questions, billing, receiving and accounting for payments, providing information and maintaining related financial and irrigation records.
Distinguishing Characteristics Customer Service Representative I
This is the entry level class in the Customer Services Representative series. This class is distinguished from the Customer Service Representative II class by the performance of the more routine tasks and duties assigned to positions within the series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters related to established procedures and guidelines as are positions allocated to the II level. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under immediate supervision while learning job tasks.
Customer Service Representative II
This is the full journey level class in the Customer Service Representative series. Employees within this class are distinguished from the Customer Service Representative I by the performance of the full range of customer service duties. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from level I, or when filled from the outside, require prior customer service experience.
Supervision Received and Exercised Customer Service Representative I
Receives immediate supervision from supervisory and management staff.
Customer Service Representative II
Receives general supervision from supervisory and management staff. May exercise technical supervision over less experienced customer service staff.
Qualifications Typical Qualifications
Required Skills
Any combination of experience and education that would likely provide the required skills and abilities is qualifying. A typical way to obtain the skills and abilities would be: Education
Customer Service Representative I-II
Equivalent to the completion of the twelfth grade. Additional specialized bookkeeping or accounting training is desirable.
Experience
Customer Service Representative I
None required.
Customer Service Representative II
Two (2) years of experience equivalent to a Customer Service Representative I at the Turlock Irrigation District.
Skills And Abilities
Interpersonal and Communication. Customer Service Representative I-II – Ability to: understand and carry out oral and written instructions; communicate clearly and concisely, both orally and in writing; respond tactfully and courteously when answering questions and handling complaints; and establish and maintain cooperative working relationships with those contacted in the course of work. Bilingual preferred (Spanish). Technical and Analytical. Customer Service Representative I-II – Knowledge of: basic customer relations techniques; modern office practices, procedures and equipment including a personal computer; principles and procedures of record keeping; spelling, grammar and punctuation; and basic mathematical principles. Ability to: learn and correctly interpret and apply basic financial record keeping practices and procedures; basic bookkeeping principles; cash remittance processors and mail extractors; policies and procedures of the assigned area of responsibility; maintain a variety of financial records and files; perform varied accounting clerical work; accurately and rapidly perform mathematical calculations; operate a calculator and other office equipment; perform procedures in an organized and accurate manner; and accurately count, record and balance assigned transactions. In addition to the qualifications for Customer Service Representative I: Operations and Administration. Customer Service Representative II – Knowledge of organization, procedures and operating details similar to those of the District. Ability to interpret and apply District regulations and procedures.
Supplemental Information While the minimum passing score is 70%, candidates who score highest may be considered for advancement in the recruitment process.
Selection Criteria Required
Online Written Examination 70% (Portion Weight 20%)
Oral Interview 70% (Portion Weight 40%)
Practical Test 70% (Portion Weight 40%)
Medical Examination This position may require a medical examination to determine medical fitness for performing the duties assigned to the position or classification. Turlock Irrigation District is an Equal Opportunity Employer. It does not discriminate on the basis of race, color, ancestry, religious creed, national origin, sex, physical and mental disability, medical condition (cancer related), age (over 40), and marital status. Assistance is available in filling out job applications for disabled individuals. Applicants will be subject to drug testing in accordance with FHWA regulations, when the position requires a Commercial Driver's License. Turlock Irrigation District's bargaining unit positions are a part of an agency shop. Turlock Irrigation District provides reasonable accommodations to applicants and employees with a disability in accordance with federal and state law.
Submit Application To Human Resources Department, via our web site at
www.tid.org .
Posting Internal and external applicants may apply beginning Monday, March 23, 2026 until Monday, April 6, 2026 at 4:30 p.m. Internal Candidate Note: Please refer to TIDEA MOU Section 20.2 and/or MSPC Section 26.13 for additional wage information. Online Written Examination Date(s): To Be Determined after posting closes Human Resources Department (209) 883-8253
Employee Benefits Summary
Holidays: 12 paid holidays per calendar year
Sick Leave: 12 sick leave days per calendar year with no accumulation limit
Vacation
2 weeks (7 month through 5th year)
3 weeks (6th year through 9th year)
4 weeks (10th year through 14th year)
4 weeks + 2 days (15th year through 19th year)
4 weeks + 3 days (20th year & thereafter)
Health Insurance is provided by the District and administered through our Third Party Administrator. Turlock Irrigation District utilizes Anthem Blue Cross Prudent Buyer PPO Network. Out-of-pocket expenses can be limited if Anthem Blue Cross plan providers and hospitals are used. Employees have a choice of a PPO Plan or a HDHP (High Deductible Health Plan) during open enrollment or a qualifying event as per IRS plan guidelines.
Prescription Insurance is administered by Express Scripts. We have a four-tiered co-pay structured plan: generic; formulary; non-formulary; & specialty. For maintenance medications, the Express Scripts "Mail Order" plan is most cost effective.
Dental Insurance is provided by the District and administered through Delta Dental PPO Network. Preventative benefits are paid at 100%; basic benefits are paid at 80%, crowns, jackets and cast restoration benefits are paid at 50%. The District offers a voluntary Base Plus Buy-Up plan. Employee costs are minimized when utilizing a Delta Dental PPO Dentist/Orthodontist.
Vision Insurance is provided by the District and administered through VSP. Employee costs are minimized when utilizing a VSP Optometrist. The District offers a voluntary Buy-Up Vision plan.
Flexible Spending Account (Section 125) is made available to employees to cover health and/or dependent care expenses on a pre-tax basis. A flexible spending account credit card is provided by BCC for health care reimbursable expenses as per IRS regulations.
Health Savings Account is made available for those employees electing the High Deductible Health Plan (HDHP) only. A Health Savings Account credit card is provided by BCC for health care reimbursable expenses as per IRS regulations.
Life Insurance & Accidental Death & Dismemberment Insurance is provided by the District through VOYA Employee Benefits. Coverage amount is two times the employee's annual base salary. The maximum benefit is $200,000.
Supplemental Life Insurance (Employees/Dependents) is available to District employees on a voluntary basis from VOYA Employee Benefits. Employees may elect up to $500,000, in addition to electing spousal coverage up to a maximum of $100k.
Long Term Disability is provided by the District and administered by VOYA Employee Benefits. The benefit may reimburse up to 66.66% of basic monthly earnings.
Deferred Compensation (457b plan) is available on a voluntary basis to District employees. Contributions are made before taxes through payroll deductions. Employees can authorize withholdings per IRS guidelines. Catch up provisions are available at age 50.
Social Security/Medicare participation is required for all employees. The District matches the employee contribution.
Retirement Benefits are provided by the District with a contribution by employees. The Defined Benefit Plans are based on date of hire, age, years of service, and average monthly salary at the age you elect to retire. Please refer to the appropriate retirement plan document based on date of hire.
Educational Assistance Program provides employees financial assistance for occupational related school courses.
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Job Summary Perform a variety of customer service related duties in support of utility and irrigation service activities involving requests for service, handling customer questions, billing, receiving and accounting for payments, providing information and maintaining related financial and irrigation records.
Distinguishing Characteristics Customer Service Representative I
This is the entry level class in the Customer Services Representative series. This class is distinguished from the Customer Service Representative II class by the performance of the more routine tasks and duties assigned to positions within the series. Employees at this level are not expected to perform with the same independence of direction and judgment on matters related to established procedures and guidelines as are positions allocated to the II level. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Employees work under immediate supervision while learning job tasks.
Customer Service Representative II
This is the full journey level class in the Customer Service Representative series. Employees within this class are distinguished from the Customer Service Representative I by the performance of the full range of customer service duties. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from level I, or when filled from the outside, require prior customer service experience.
Supervision Received and Exercised Customer Service Representative I
Receives immediate supervision from supervisory and management staff.
Customer Service Representative II
Receives general supervision from supervisory and management staff. May exercise technical supervision over less experienced customer service staff.
Qualifications Typical Qualifications
Required Skills
Any combination of experience and education that would likely provide the required skills and abilities is qualifying. A typical way to obtain the skills and abilities would be: Education
Customer Service Representative I-II
Equivalent to the completion of the twelfth grade. Additional specialized bookkeeping or accounting training is desirable.
Experience
Customer Service Representative I
None required.
Customer Service Representative II
Two (2) years of experience equivalent to a Customer Service Representative I at the Turlock Irrigation District.
Skills And Abilities
Interpersonal and Communication. Customer Service Representative I-II – Ability to: understand and carry out oral and written instructions; communicate clearly and concisely, both orally and in writing; respond tactfully and courteously when answering questions and handling complaints; and establish and maintain cooperative working relationships with those contacted in the course of work. Bilingual preferred (Spanish). Technical and Analytical. Customer Service Representative I-II – Knowledge of: basic customer relations techniques; modern office practices, procedures and equipment including a personal computer; principles and procedures of record keeping; spelling, grammar and punctuation; and basic mathematical principles. Ability to: learn and correctly interpret and apply basic financial record keeping practices and procedures; basic bookkeeping principles; cash remittance processors and mail extractors; policies and procedures of the assigned area of responsibility; maintain a variety of financial records and files; perform varied accounting clerical work; accurately and rapidly perform mathematical calculations; operate a calculator and other office equipment; perform procedures in an organized and accurate manner; and accurately count, record and balance assigned transactions. In addition to the qualifications for Customer Service Representative I: Operations and Administration. Customer Service Representative II – Knowledge of organization, procedures and operating details similar to those of the District. Ability to interpret and apply District regulations and procedures.
Supplemental Information While the minimum passing score is 70%, candidates who score highest may be considered for advancement in the recruitment process.
Selection Criteria Required
Online Written Examination 70% (Portion Weight 20%)
Oral Interview 70% (Portion Weight 40%)
Practical Test 70% (Portion Weight 40%)
Medical Examination This position may require a medical examination to determine medical fitness for performing the duties assigned to the position or classification. Turlock Irrigation District is an Equal Opportunity Employer. It does not discriminate on the basis of race, color, ancestry, religious creed, national origin, sex, physical and mental disability, medical condition (cancer related), age (over 40), and marital status. Assistance is available in filling out job applications for disabled individuals. Applicants will be subject to drug testing in accordance with FHWA regulations, when the position requires a Commercial Driver's License. Turlock Irrigation District's bargaining unit positions are a part of an agency shop. Turlock Irrigation District provides reasonable accommodations to applicants and employees with a disability in accordance with federal and state law.
Submit Application To Human Resources Department, via our web site at
www.tid.org .
Posting Internal and external applicants may apply beginning Monday, March 23, 2026 until Monday, April 6, 2026 at 4:30 p.m. Internal Candidate Note: Please refer to TIDEA MOU Section 20.2 and/or MSPC Section 26.13 for additional wage information. Online Written Examination Date(s): To Be Determined after posting closes Human Resources Department (209) 883-8253
Employee Benefits Summary
Holidays: 12 paid holidays per calendar year
Sick Leave: 12 sick leave days per calendar year with no accumulation limit
Vacation
2 weeks (7 month through 5th year)
3 weeks (6th year through 9th year)
4 weeks (10th year through 14th year)
4 weeks + 2 days (15th year through 19th year)
4 weeks + 3 days (20th year & thereafter)
Health Insurance is provided by the District and administered through our Third Party Administrator. Turlock Irrigation District utilizes Anthem Blue Cross Prudent Buyer PPO Network. Out-of-pocket expenses can be limited if Anthem Blue Cross plan providers and hospitals are used. Employees have a choice of a PPO Plan or a HDHP (High Deductible Health Plan) during open enrollment or a qualifying event as per IRS plan guidelines.
Prescription Insurance is administered by Express Scripts. We have a four-tiered co-pay structured plan: generic; formulary; non-formulary; & specialty. For maintenance medications, the Express Scripts "Mail Order" plan is most cost effective.
Dental Insurance is provided by the District and administered through Delta Dental PPO Network. Preventative benefits are paid at 100%; basic benefits are paid at 80%, crowns, jackets and cast restoration benefits are paid at 50%. The District offers a voluntary Base Plus Buy-Up plan. Employee costs are minimized when utilizing a Delta Dental PPO Dentist/Orthodontist.
Vision Insurance is provided by the District and administered through VSP. Employee costs are minimized when utilizing a VSP Optometrist. The District offers a voluntary Buy-Up Vision plan.
Flexible Spending Account (Section 125) is made available to employees to cover health and/or dependent care expenses on a pre-tax basis. A flexible spending account credit card is provided by BCC for health care reimbursable expenses as per IRS regulations.
Health Savings Account is made available for those employees electing the High Deductible Health Plan (HDHP) only. A Health Savings Account credit card is provided by BCC for health care reimbursable expenses as per IRS regulations.
Life Insurance & Accidental Death & Dismemberment Insurance is provided by the District through VOYA Employee Benefits. Coverage amount is two times the employee's annual base salary. The maximum benefit is $200,000.
Supplemental Life Insurance (Employees/Dependents) is available to District employees on a voluntary basis from VOYA Employee Benefits. Employees may elect up to $500,000, in addition to electing spousal coverage up to a maximum of $100k.
Long Term Disability is provided by the District and administered by VOYA Employee Benefits. The benefit may reimburse up to 66.66% of basic monthly earnings.
Deferred Compensation (457b plan) is available on a voluntary basis to District employees. Contributions are made before taxes through payroll deductions. Employees can authorize withholdings per IRS guidelines. Catch up provisions are available at age 50.
Social Security/Medicare participation is required for all employees. The District matches the employee contribution.
Retirement Benefits are provided by the District with a contribution by employees. The Defined Benefit Plans are based on date of hire, age, years of service, and average monthly salary at the age you elect to retire. Please refer to the appropriate retirement plan document based on date of hire.
Educational Assistance Program provides employees financial assistance for occupational related school courses.
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