Customer Service Representative
DSV - Global Transport and Logistics, Goodyear, AZ, United States
DSV – Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has become the world's 3rd largest supplier of global solutions within transport and logistics.
Location: USA – Goodyear, North Cotton Lane
Division: Solutions
Job Posting Title: Customer Service Representative
Time Type: Full Time
Position Summary Shift: Mon‑Fri 7:00 am–3:30 pm
The CSR builds rapport and trust with clients by delivering exceptional service consistently. Responsibilities include data entry of shipping and receiving information for single or multiple customers, accurate order processing to support efficient site operations, and compliance with company performance, safety, and quality objectives.
Essential Duties And Responsibilities Customer Service
Process and input all customer orders.
Run and print shipments from WMS.
Run stock reports to check product availability.
Generate all related paperwork and necessary information for customer work orders.
Check all orders for special requests.
Expedite orders as needed, trace orders, and notify customers of activity.
Follow up with other departments to ensure service standards are met.
Ensure proper invoicing by verifying customers.
Handle returned merchandise efficiently and issue proper credit.
Customer Interfacing Activities
Maintain working relationships with customers by responding to inquiries and complaints concerning work orders, invoicing, shipments, and inventory management.
Act as liaison between the warehouse and customer for administration of accounts and between the office and customer for invoicing and credit changes.
Documentation
Ensure accuracy of all receiving and shipping documents.
Gather and maintain all data and records related to shipping and receiving activities.
Match receiving counts with packing lists and purchase orders; match shipping counts with picking documents.
Prepare reports concerning customer service as required by supervisors.
Assist in resolving discrepancies.
Data Entry
Operate computer terminal proficiently.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc. accurately and timely.
Clerical
Oversee paperwork associated with orders and maintain corresponding files.
Answer phone calls and operate office machines and computers necessary to perform duties.
Greet customers and visitors to the office.
Effectively correspond with customers as required.
Communication
Answer incoming telephone calls cheerfully, courteously, and timely.
Route each call promptly to the proper party; take messages when necessary.
Assist callers with general information and inquiries.
Direct visitors to appropriate department.
Assist drivers at the check‑in window throughout the day.
Other Duties (Site Specific)
CSR may cross‑train in other administrative staff functions to support the site and associate development.
Work overtime as dictated by business needs.
Supervisory Responsibilities
None
Minimum Required Qualifications
Graduated high school diploma or GED.
At least 1 year of customer service‑related experience.
Ability to work in unregulated temperatures within the warehouse; temperatures may range from mild to moderate.
Certificates, Licenses, Registrations or Professional Designations
N/A
Computer Skills
Intermediate computer skills.
Proficient with MS Office applications.
Knowledge of WMS functions.
Language Skills
English (reading, writing, verbal).
Business writing proficiency.
Mathematical Skills
Intermediate level for verifying quantities, counting inventory, and related duties.
Other
Strong attention to detail and accuracy.
Ability to perform duties with minimal supervision.
Ability to multi‑task.
Effective communication skills.
Adaptability and thriving in a fast‑paced environment.
Preferred Qualifications
1–3 years of warehouse/logistics support experience.
2–3 years of customer service‑related experience.
Physical Demands
Occasionally handle/finger, sit.
Frequently bend.
Constantly walk and stand.
Lift/Carry and Push/Pull 21–50 pounds; reach above shoulder, reach outward, squat, or kneel.
Work Environment The work environment is mostly low to moderate noise, rarely exposed to fumes or airborne particles, and no toxic chemicals.
Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Equal Employment Opportunity DSV is an equal‑employment opportunity employer. Candidates are considered without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by law. If you require special assistance or accommodation while seeking employment, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.
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In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has become the world's 3rd largest supplier of global solutions within transport and logistics.
Location: USA – Goodyear, North Cotton Lane
Division: Solutions
Job Posting Title: Customer Service Representative
Time Type: Full Time
Position Summary Shift: Mon‑Fri 7:00 am–3:30 pm
The CSR builds rapport and trust with clients by delivering exceptional service consistently. Responsibilities include data entry of shipping and receiving information for single or multiple customers, accurate order processing to support efficient site operations, and compliance with company performance, safety, and quality objectives.
Essential Duties And Responsibilities Customer Service
Process and input all customer orders.
Run and print shipments from WMS.
Run stock reports to check product availability.
Generate all related paperwork and necessary information for customer work orders.
Check all orders for special requests.
Expedite orders as needed, trace orders, and notify customers of activity.
Follow up with other departments to ensure service standards are met.
Ensure proper invoicing by verifying customers.
Handle returned merchandise efficiently and issue proper credit.
Customer Interfacing Activities
Maintain working relationships with customers by responding to inquiries and complaints concerning work orders, invoicing, shipments, and inventory management.
Act as liaison between the warehouse and customer for administration of accounts and between the office and customer for invoicing and credit changes.
Documentation
Ensure accuracy of all receiving and shipping documents.
Gather and maintain all data and records related to shipping and receiving activities.
Match receiving counts with packing lists and purchase orders; match shipping counts with picking documents.
Prepare reports concerning customer service as required by supervisors.
Assist in resolving discrepancies.
Data Entry
Operate computer terminal proficiently.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc. accurately and timely.
Clerical
Oversee paperwork associated with orders and maintain corresponding files.
Answer phone calls and operate office machines and computers necessary to perform duties.
Greet customers and visitors to the office.
Effectively correspond with customers as required.
Communication
Answer incoming telephone calls cheerfully, courteously, and timely.
Route each call promptly to the proper party; take messages when necessary.
Assist callers with general information and inquiries.
Direct visitors to appropriate department.
Assist drivers at the check‑in window throughout the day.
Other Duties (Site Specific)
CSR may cross‑train in other administrative staff functions to support the site and associate development.
Work overtime as dictated by business needs.
Supervisory Responsibilities
None
Minimum Required Qualifications
Graduated high school diploma or GED.
At least 1 year of customer service‑related experience.
Ability to work in unregulated temperatures within the warehouse; temperatures may range from mild to moderate.
Certificates, Licenses, Registrations or Professional Designations
N/A
Computer Skills
Intermediate computer skills.
Proficient with MS Office applications.
Knowledge of WMS functions.
Language Skills
English (reading, writing, verbal).
Business writing proficiency.
Mathematical Skills
Intermediate level for verifying quantities, counting inventory, and related duties.
Other
Strong attention to detail and accuracy.
Ability to perform duties with minimal supervision.
Ability to multi‑task.
Effective communication skills.
Adaptability and thriving in a fast‑paced environment.
Preferred Qualifications
1–3 years of warehouse/logistics support experience.
2–3 years of customer service‑related experience.
Physical Demands
Occasionally handle/finger, sit.
Frequently bend.
Constantly walk and stand.
Lift/Carry and Push/Pull 21–50 pounds; reach above shoulder, reach outward, squat, or kneel.
Work Environment The work environment is mostly low to moderate noise, rarely exposed to fumes or airborne particles, and no toxic chemicals.
Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Equal Employment Opportunity DSV is an equal‑employment opportunity employer. Candidates are considered without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by law. If you require special assistance or accommodation while seeking employment, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.
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