Customer Service Representative
GAL Manufacturing, New York, NY, United States
G.A.L. Manufacturing Bronx - Bronx, NY 10451
Overview Position Type:
Full Time
Job Shift:
Normal Business Hours
Education Level:
High School/GED
Travel Percentage:
None
Category:
Indirect Labor - IDL
Description Customer Service Representative
RegularPosition, FullTime
Bronx, NY
If you are a forward‑thinker interested infostering a dynamic and supportive environment, then keep reading! We are searching for a Customer Service Representative to join our GAL team at Vantage Elevation.
About Us
Vantage Elevation, LLC is North America's leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister‑Whitney; Elevator Controls; Courion; Bore‑Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro‑mechanical devices used in contemporary elevators. The Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.
Requirements
Associate's degree required, bachelor's degree preferred
2+ years of experience in customer service, order management, or administrative support
Experience working with CRM, ERP, or order entry systems; familiarity with order lifecycle management preferred
Proficiency in Microsoft Office (Outlook, Excel, SharePoint, etc.)
Self‑directed with ability to prioritize tasks, manage time effectively, and handle multiple responsibilities in a fast‑paced environment
Strong phone presence and written communication skills
Strong problem‑solving and decision‑making abilities
Duties and Responsibilities
Provided superior service by understanding and responsively satisfying customer requirements
Manage high‑volume customer communications and order processing
Provide customers with product knowledge and usage information
Investigate and assist in resolving order discrepancies, shipping issues, and customer concerns
Make recommendations to business unit on matters impacting account service such as inventory, chronic problems, and unique requirements
Maintain accurate documentation in company systems
Understand GAL’s best practices to help customers identify the correct person to speak to
Knowledge of Customer preferences
Customer liaison between internal GAL departments (Production, Scheduling, Engineering, Logistics, etc.)
Follow established procedures and service standards to ensure consistency and accuracy
Benefits of Working With Us
Salary for New York City Based Applicants: $23.00- $28.00 (actual compensation will be determined based on experience, location, and in keeping with local legislation).
Medical/Dental/Vision/Life Insurance
HSA
401(K)/ Company Match/ Non‑Elective
Commuter Benefits (NYC)
Generous Paid Time Off (PTO)
Tuition Reimbursement
Employee Assistance Program (EAP)
Plum Benefits
… and more!
Position Details
Full time
Day shifts, generally 8:00 AM – 4:30 PM
Bronx, NY
Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Like What You Read? If you’re excited by the prospect of working at the forefront of engineering technology with a world‑class employer that values your curiosity, desire to learn and pro‑activity then we invite you to apply.
#J-18808-Ljbffr
Overview Position Type:
Full Time
Job Shift:
Normal Business Hours
Education Level:
High School/GED
Travel Percentage:
None
Category:
Indirect Labor - IDL
Description Customer Service Representative
RegularPosition, FullTime
Bronx, NY
If you are a forward‑thinker interested infostering a dynamic and supportive environment, then keep reading! We are searching for a Customer Service Representative to join our GAL team at Vantage Elevation.
About Us
Vantage Elevation, LLC is North America's leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister‑Whitney; Elevator Controls; Courion; Bore‑Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro‑mechanical devices used in contemporary elevators. The Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.
Requirements
Associate's degree required, bachelor's degree preferred
2+ years of experience in customer service, order management, or administrative support
Experience working with CRM, ERP, or order entry systems; familiarity with order lifecycle management preferred
Proficiency in Microsoft Office (Outlook, Excel, SharePoint, etc.)
Self‑directed with ability to prioritize tasks, manage time effectively, and handle multiple responsibilities in a fast‑paced environment
Strong phone presence and written communication skills
Strong problem‑solving and decision‑making abilities
Duties and Responsibilities
Provided superior service by understanding and responsively satisfying customer requirements
Manage high‑volume customer communications and order processing
Provide customers with product knowledge and usage information
Investigate and assist in resolving order discrepancies, shipping issues, and customer concerns
Make recommendations to business unit on matters impacting account service such as inventory, chronic problems, and unique requirements
Maintain accurate documentation in company systems
Understand GAL’s best practices to help customers identify the correct person to speak to
Knowledge of Customer preferences
Customer liaison between internal GAL departments (Production, Scheduling, Engineering, Logistics, etc.)
Follow established procedures and service standards to ensure consistency and accuracy
Benefits of Working With Us
Salary for New York City Based Applicants: $23.00- $28.00 (actual compensation will be determined based on experience, location, and in keeping with local legislation).
Medical/Dental/Vision/Life Insurance
HSA
401(K)/ Company Match/ Non‑Elective
Commuter Benefits (NYC)
Generous Paid Time Off (PTO)
Tuition Reimbursement
Employee Assistance Program (EAP)
Plum Benefits
… and more!
Position Details
Full time
Day shifts, generally 8:00 AM – 4:30 PM
Bronx, NY
Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Like What You Read? If you’re excited by the prospect of working at the forefront of engineering technology with a world‑class employer that values your curiosity, desire to learn and pro‑activity then we invite you to apply.
#J-18808-Ljbffr