Customer Service Representative
TEKsystems, Glendale, AZ, United States
About the Position
Join a third party Financial Services company as a Spanish Bilingual Customer Service Representative in a work-from-home setting.
Responsibilities
Calling auto leases and loans customers who have inefficiencies in their insurance (e.g., cancelled, missing payment, missing document).
Acting on behalf of insurance providers such as Capital One, GM, BMW, Audi, Credit Unions to gather more information and resolve problems.
All informative calls, not sales or collections .
Make 14 calls per hour, remaining 100% on the phone all day.
Verify insurance details with agents, for example if a deduction is too high.
Upload information to the company’s internal website.
Leave scripted messages when insurance agents do not answer the phone, based on client‑approved messages.
Position Details
Start date: 4/20
Pay: $16.00 per hour
Training: first 3 weeks, 8:30 am‑5:00 pm CST (classroom training, shadowing, and handling calls).
Schedule: 10:30 am – 7:00 pm CST, Monday‑Friday
Location: 100% Remote
Duration: 3‑month contract‑to‑hire
Qualifications
High School Diploma
1+ year of customer service experience
Bilingual in Spanish & English
Typing speed of 30 WPM
Comfortable staying on the phone all day long
Pay and Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off / Leave (PTO, vacation or sick leave)
Application Deadline This position is anticipated to close on Apr 6, 2026.
Company Information The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Responsibilities
Calling auto leases and loans customers who have inefficiencies in their insurance (e.g., cancelled, missing payment, missing document).
Acting on behalf of insurance providers such as Capital One, GM, BMW, Audi, Credit Unions to gather more information and resolve problems.
All informative calls, not sales or collections .
Make 14 calls per hour, remaining 100% on the phone all day.
Verify insurance details with agents, for example if a deduction is too high.
Upload information to the company’s internal website.
Leave scripted messages when insurance agents do not answer the phone, based on client‑approved messages.
Position Details
Start date: 4/20
Pay: $16.00 per hour
Training: first 3 weeks, 8:30 am‑5:00 pm CST (classroom training, shadowing, and handling calls).
Schedule: 10:30 am – 7:00 pm CST, Monday‑Friday
Location: 100% Remote
Duration: 3‑month contract‑to‑hire
Qualifications
High School Diploma
1+ year of customer service experience
Bilingual in Spanish & English
Typing speed of 30 WPM
Comfortable staying on the phone all day long
Pay and Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off / Leave (PTO, vacation or sick leave)
Application Deadline This position is anticipated to close on Apr 6, 2026.
Company Information The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr