Senior Customer Programs Lead – Energy Solutions
ONE Gas, Tulsa, OK, United States
Position Description
Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit! Position Description
Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!
Applicants must be authorized to work in the United States. ONE Gas does not provide immigration-related sponsorship for this role. This includes direct company sponsorship, entry of ONE Gas as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).
Job Posting End Date: 03/26/2026
This position is located in Tulsa, OK and will cover Oklahoma, Kansas and Texas and is 5 days a week in office
Role Summary
Support the development, execution, and continuous improvement of customer programs designed to advance natural gas adoption, optimize revenue opportunities, strengthen customer retention, and elevate the overall customer experience. In this role, you will execute customer-facing initiatives, including the backup generator and the gas heat pump program. These programs play a critical role in promoting customer satisfaction and driving growth within the commercial division. The ideal candidate will have demonstrated experience serving both internal and external customers, along with exceptional written and verbal communication skills and the ability to manage multiple priorities in a fast‑paced environment.
What You Will Do
Manage the backup generator and gas heat program to drive natural gas adoption within specific market segments
Identify, prioritize and develop initiatives to evaluate and provide programs to increase customer awareness and education.
Work with leadership and industry peers to implement new opportunities for customer programs.
Build and maintain relationships with key stakeholders within market segments to drive natural gas equipment adoption.
Create, prepare and deliver presentations to external stakeholders for targeted programs, including but not limited to:
Suppliers Brokers Dealers Manufacturers Engineers Architects
Participate in conferences, workshops, training to stay up-to-date on technology and processes
May train and provide guidance to team members. May lead projects or functional teams.
Regular and reliable attendance is required in performance of job.
Employee may be required to perform additional duties as assigned.
What You Will Need
Preferred experience and training related to:
Sales Business development Negotiation skills Company and industry operations including emerging industry trends, challenges and opportunities relating to energy efficient natural gas equipment Energy industry emerging technologies, trends, processes, and procedures
Understand customer sector challenges and service requirements and trends, processes, and procedures.
Understand the technical language associated with industry and interact effectively with technical staff, consultants, and experts.
Application of math and algebraic formulas.
Experience in use and function of office equipment including computers and applicable software.
Experience researching, composing, and preparing reports and correspondence.
Experience in presenting presentations, ideas and concepts to both internal and external stakeholders
Experience identifying, analyzing, and prioritizing problems and situations.
Experience interacting, advising, negotiating, and communicating.
Read and write fluently in English.
Applicable driver's license. Requires travel to different locations.
Mobility to travel in and around office facilities.
Communicate and exchange information or instructions; conduct oral presentations and meetings.
Visual Abilities To Perform Job Responsibilities.
Diversity at ONE Gas
Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.
ONE Gas has great benefits! Here are just a few:
Medical/Dental/Vision packages that fit your family's needs. Paid Time Off 401K that is 100% matched up to 6%. Profit Sharing Plan Paid Parental Leave Basic and Optional Employee Term Life Insurance Education Assistance and Tuition Reimbursement
Position Requirements
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.
ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.
#J-18808-Ljbffr
Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit! Position Description
Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!
Applicants must be authorized to work in the United States. ONE Gas does not provide immigration-related sponsorship for this role. This includes direct company sponsorship, entry of ONE Gas as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).
Job Posting End Date: 03/26/2026
This position is located in Tulsa, OK and will cover Oklahoma, Kansas and Texas and is 5 days a week in office
Role Summary
Support the development, execution, and continuous improvement of customer programs designed to advance natural gas adoption, optimize revenue opportunities, strengthen customer retention, and elevate the overall customer experience. In this role, you will execute customer-facing initiatives, including the backup generator and the gas heat pump program. These programs play a critical role in promoting customer satisfaction and driving growth within the commercial division. The ideal candidate will have demonstrated experience serving both internal and external customers, along with exceptional written and verbal communication skills and the ability to manage multiple priorities in a fast‑paced environment.
What You Will Do
Manage the backup generator and gas heat program to drive natural gas adoption within specific market segments
Identify, prioritize and develop initiatives to evaluate and provide programs to increase customer awareness and education.
Work with leadership and industry peers to implement new opportunities for customer programs.
Build and maintain relationships with key stakeholders within market segments to drive natural gas equipment adoption.
Create, prepare and deliver presentations to external stakeholders for targeted programs, including but not limited to:
Suppliers Brokers Dealers Manufacturers Engineers Architects
Participate in conferences, workshops, training to stay up-to-date on technology and processes
May train and provide guidance to team members. May lead projects or functional teams.
Regular and reliable attendance is required in performance of job.
Employee may be required to perform additional duties as assigned.
What You Will Need
Preferred experience and training related to:
Sales Business development Negotiation skills Company and industry operations including emerging industry trends, challenges and opportunities relating to energy efficient natural gas equipment Energy industry emerging technologies, trends, processes, and procedures
Understand customer sector challenges and service requirements and trends, processes, and procedures.
Understand the technical language associated with industry and interact effectively with technical staff, consultants, and experts.
Application of math and algebraic formulas.
Experience in use and function of office equipment including computers and applicable software.
Experience researching, composing, and preparing reports and correspondence.
Experience in presenting presentations, ideas and concepts to both internal and external stakeholders
Experience identifying, analyzing, and prioritizing problems and situations.
Experience interacting, advising, negotiating, and communicating.
Read and write fluently in English.
Applicable driver's license. Requires travel to different locations.
Mobility to travel in and around office facilities.
Communicate and exchange information or instructions; conduct oral presentations and meetings.
Visual Abilities To Perform Job Responsibilities.
Diversity at ONE Gas
Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.
ONE Gas has great benefits! Here are just a few:
Medical/Dental/Vision packages that fit your family's needs. Paid Time Off 401K that is 100% matched up to 6%. Profit Sharing Plan Paid Parental Leave Basic and Optional Employee Term Life Insurance Education Assistance and Tuition Reimbursement
Position Requirements
The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.
ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.
#J-18808-Ljbffr