Customer Service & Data Entry Specialist
TEKsystems, California, MO, United States
Customer service and data entry with communicate with customers by answering product and service related questions via phone and email. They will need to maintain customer records by updating account information, and resolve product related service issues to customer complaints.
Responsibilities and Requirements
Attracts potential customers by answering product and service questions
Computer efficient
Intermediate excel skills
Run Simple reports
Navigate simple reports
Maintains customer records by updating account information.
Experience with Outlook
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Experience with SAGE 100 even better.
Additional Skills & Qualifications
Learning how to navigate reports, portals, and our ERP to provide customers with accurate information about products, ETAs, and tracking shipments. Also learn to be on the phone with customers.
Order entry, Customer support, Retail, Data entry, Excel, Microsoft Teams
Job Type & Location: Contract to Hire position based out of Valencia, CA.
Pay and Benefits: $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type: Fully onsite position in Valencia, CA.
Application Deadline: This position is anticipated to close on Apr 6, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Responsibilities and Requirements
Attracts potential customers by answering product and service questions
Computer efficient
Intermediate excel skills
Run Simple reports
Navigate simple reports
Maintains customer records by updating account information.
Experience with Outlook
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Experience with SAGE 100 even better.
Additional Skills & Qualifications
Learning how to navigate reports, portals, and our ERP to provide customers with accurate information about products, ETAs, and tracking shipments. Also learn to be on the phone with customers.
Order entry, Customer support, Retail, Data entry, Excel, Microsoft Teams
Job Type & Location: Contract to Hire position based out of Valencia, CA.
Pay and Benefits: $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type: Fully onsite position in Valencia, CA.
Application Deadline: This position is anticipated to close on Apr 6, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr