Associate Director, Client Relations
Bright Horizons Children's Centers, Denver, CO, United States
life insurance, vision insurance, paid holidays, sick time, tuition assistance, 401(k), retirement plan
Mar 24, 2026
Primary Purpose The Associate Client Relations Director is responsible for the effective account management of employer-sponsored (client) accounts across the United States. Function as the primary contact for clients, responsible to help ensure clients maintain and grow their relationship with Bright Horizons.
Remote Position This is a remote position available in the United States.
About Bright Horizons Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well‑being. Whether you're caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons,
you’re the difference .
What you will be doing
Manage a client portfolio of between 70 and 100 accounts, overseeing their Bright Horizons Care Advantage, College Coach, and/or Bright Horizons Special Needs programs.
Hit performance objectives that include client retention, client growth, and revenue quota targets.
Renew and negotiate client contracts to optimize company financial growth.
Execute standard launch and ongoing employee communication and marketing plans that result in growth in employee registration and utilization of purchased opportunities.
Provide timely and thorough responses to client inquiries and requests on a day‑to‑day basis.
Proactively develop strong partnerships with clients to maximize satisfaction and to ensure compelling client testimonials and endorsements.
Effectively communicate program results and utilization trends to clients, ensuring they experience the maximum return on their dependent‑care investment and view Bright Horizons as their strategic partner and trusted advisor.
Work closely with all internal operations teams to facilitate service delivery, quality control, issue resolution, functioning as the liaison between the client and Bright Horizons operations.
Strategically grow and expand business with existing clients, with support from the Client Services team.
Exemplify and foster the Bright Horizons culture and the HEART Principles both internally and externally.
Minimum Qualifications
Bachelor's degree—Business or marketing preferred
1–3 years of direct account or client relationship management with strong organizational and prioritization skills
Preferred Qualifications
Strong relationship‑management skills
Ability to work well in a collaborative environment
Ability to communicate the values and mission of the organization and the full range of Bright Horizons services offered
Minimal travel required; most client interactions occur via phone or webcam
Compensation The annual salary for this position is between $68,000 and $99,000, depending on experience, education, and other relevant factors. This position is also eligible for a bonus.
Benefits
Medical, dental, and vision insurance
Paid vacation, sick, holiday, and parental bonding leave
401(k) retirement plan
Long‑term and short‑term disability insurance
Life insurance
Money‑saving discounts and financial planning tools
Tuition assistance and education coaching
Caregiving support and resources for the children and adults in your family
Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness
Deadline to apply This posting is anticipated to remain open until 3/23/26.
EEO Statement Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA). If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855‑877‑6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case‑by‑case basis.
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Mar 24, 2026
Primary Purpose The Associate Client Relations Director is responsible for the effective account management of employer-sponsored (client) accounts across the United States. Function as the primary contact for clients, responsible to help ensure clients maintain and grow their relationship with Bright Horizons.
Remote Position This is a remote position available in the United States.
About Bright Horizons Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well‑being. Whether you're caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons,
you’re the difference .
What you will be doing
Manage a client portfolio of between 70 and 100 accounts, overseeing their Bright Horizons Care Advantage, College Coach, and/or Bright Horizons Special Needs programs.
Hit performance objectives that include client retention, client growth, and revenue quota targets.
Renew and negotiate client contracts to optimize company financial growth.
Execute standard launch and ongoing employee communication and marketing plans that result in growth in employee registration and utilization of purchased opportunities.
Provide timely and thorough responses to client inquiries and requests on a day‑to‑day basis.
Proactively develop strong partnerships with clients to maximize satisfaction and to ensure compelling client testimonials and endorsements.
Effectively communicate program results and utilization trends to clients, ensuring they experience the maximum return on their dependent‑care investment and view Bright Horizons as their strategic partner and trusted advisor.
Work closely with all internal operations teams to facilitate service delivery, quality control, issue resolution, functioning as the liaison between the client and Bright Horizons operations.
Strategically grow and expand business with existing clients, with support from the Client Services team.
Exemplify and foster the Bright Horizons culture and the HEART Principles both internally and externally.
Minimum Qualifications
Bachelor's degree—Business or marketing preferred
1–3 years of direct account or client relationship management with strong organizational and prioritization skills
Preferred Qualifications
Strong relationship‑management skills
Ability to work well in a collaborative environment
Ability to communicate the values and mission of the organization and the full range of Bright Horizons services offered
Minimal travel required; most client interactions occur via phone or webcam
Compensation The annual salary for this position is between $68,000 and $99,000, depending on experience, education, and other relevant factors. This position is also eligible for a bonus.
Benefits
Medical, dental, and vision insurance
Paid vacation, sick, holiday, and parental bonding leave
401(k) retirement plan
Long‑term and short‑term disability insurance
Life insurance
Money‑saving discounts and financial planning tools
Tuition assistance and education coaching
Caregiving support and resources for the children and adults in your family
Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness
Deadline to apply This posting is anticipated to remain open until 3/23/26.
EEO Statement Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA). If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855‑877‑6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case‑by‑case basis.
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