Member Engagement Specialist
Great Miami Valley YMCA, Pickerington, OH, United States
Position Summary
Under the direction of the Membership Director, the Member Engagement Specialist is responsible for ensuring accuracy in scheduling and programming information, administrative tasks and providing support to the membership director and wellness team.
Compensation & Job Details Starting Pay: $40,000/year
Status: Full-Time
FSLA: Exempt
Essential Functions Member Experience & Communication
Serve as a friendly, knowledgeable point of contact for members regarding wellness schedules, membership inquiries, and program updates.
Proactively contact members in the event of class cancellations, changes, or important updates.
Provide assistance with the YMCA mobile app, helping members register for classes, view schedules, and navigate features.
Support communication efforts by regularly updating class schedules and program information on the YMCA app and website.
Administrative & Operational Support
Assist the Membership Director with daily administrative tasks and special projects.
Schedule rooms and spaces for wellness classes, meetings, and events using YMCA scheduling systems.
Track and maintain inventory of membership-related materials, including registration forms, class schedules, and promotional literature.
Ensure all forms and handouts are stocked and organized in member-accessible areas.
Process and record personal training payments accurately and confidentially.
Assist with onboarding and understanding of tools.
Be able to work and be proficient in the Welcome Center Desk.
Support/work in other departments with general administrative tasks and frontline shifts as needed.
Qualifications
Certifications required within 30 days of hire: CPR/AED, and First Aid.
Completes all “Cause Driven” required training within the first 30 days.
Excellent interpersonal and problem‑solving skills.
Excellent organization and attention to detail.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Previous customer service, sales, or related experience.
Basic knowledge of computers, Excel and Word.
Must be age 18 or older.
Work Environment and Physical Demands
Ability to walk, stand, and sit for long periods of time while maintaining alertness for several hours at a time.
Must occasionally lift and/or move up to 10 pounds.
Ability to speak concisely and effectively communicate.
Ability to view/enter data for long periods of time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
The noise level in the work environment is usually moderate.
Dress in a professional manner as it relates to the department.
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Compensation & Job Details Starting Pay: $40,000/year
Status: Full-Time
FSLA: Exempt
Essential Functions Member Experience & Communication
Serve as a friendly, knowledgeable point of contact for members regarding wellness schedules, membership inquiries, and program updates.
Proactively contact members in the event of class cancellations, changes, or important updates.
Provide assistance with the YMCA mobile app, helping members register for classes, view schedules, and navigate features.
Support communication efforts by regularly updating class schedules and program information on the YMCA app and website.
Administrative & Operational Support
Assist the Membership Director with daily administrative tasks and special projects.
Schedule rooms and spaces for wellness classes, meetings, and events using YMCA scheduling systems.
Track and maintain inventory of membership-related materials, including registration forms, class schedules, and promotional literature.
Ensure all forms and handouts are stocked and organized in member-accessible areas.
Process and record personal training payments accurately and confidentially.
Assist with onboarding and understanding of tools.
Be able to work and be proficient in the Welcome Center Desk.
Support/work in other departments with general administrative tasks and frontline shifts as needed.
Qualifications
Certifications required within 30 days of hire: CPR/AED, and First Aid.
Completes all “Cause Driven” required training within the first 30 days.
Excellent interpersonal and problem‑solving skills.
Excellent organization and attention to detail.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Previous customer service, sales, or related experience.
Basic knowledge of computers, Excel and Word.
Must be age 18 or older.
Work Environment and Physical Demands
Ability to walk, stand, and sit for long periods of time while maintaining alertness for several hours at a time.
Must occasionally lift and/or move up to 10 pounds.
Ability to speak concisely and effectively communicate.
Ability to view/enter data for long periods of time.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
The noise level in the work environment is usually moderate.
Dress in a professional manner as it relates to the department.
#J-18808-Ljbffr