Funeral Home Manager
Service Corporation International, Franklin, OH, United States
Our associates celebrate lives. We celebrate our associates.
JOB RESPONSIBILITIES Financial Management
Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
Accountable for monitoring and achieving annual financial goals
Approve expenditures and invoices including overtime
Operations
Manage the daily activities ensuring on-time services
Assure the location’s operating practices comply with applicable federal and state regulations and Company policies
Establish location goals and priorities
Effectively present and communicate Company and Market strategies, values, and goals to staff
Manage frontline supervisor’s responsibilities, expectations, and accountabilities
Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture
People Development
Develop a strong, trusting, and reliable team
Understand team members’ career aspirations and provide assignments to develop skills and or close gaps
Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration
Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations
Collaborate with Human Resources and Market Leadership for recruiting and retention
Other
Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
Develop and or implement plans to improve customer satisfaction index and on-line community reviews
MINIMUM REQUIREMENTS Education
High school diploma or equivalent
Technical diploma in Funeral Services or Mortuary Science preferred
Bachelor’s degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board
Certification/License
Funeral Director license as required by state/province law and as prescribed by each state board
Experience
Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
Minimum (2) years of experience managing people or projects
Budgeting and expense control experience strongly preferred
Knowledge, Skills and Abilities
Ability to work evenings and weekends
Financial and business acumen
Proficient in MS Office suite
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Excellent customer service skills
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JOB RESPONSIBILITIES Financial Management
Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
Accountable for monitoring and achieving annual financial goals
Approve expenditures and invoices including overtime
Operations
Manage the daily activities ensuring on-time services
Assure the location’s operating practices comply with applicable federal and state regulations and Company policies
Establish location goals and priorities
Effectively present and communicate Company and Market strategies, values, and goals to staff
Manage frontline supervisor’s responsibilities, expectations, and accountabilities
Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture
People Development
Develop a strong, trusting, and reliable team
Understand team members’ career aspirations and provide assignments to develop skills and or close gaps
Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration
Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations
Collaborate with Human Resources and Market Leadership for recruiting and retention
Other
Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
Develop and or implement plans to improve customer satisfaction index and on-line community reviews
MINIMUM REQUIREMENTS Education
High school diploma or equivalent
Technical diploma in Funeral Services or Mortuary Science preferred
Bachelor’s degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board
Certification/License
Funeral Director license as required by state/province law and as prescribed by each state board
Experience
Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
Minimum (2) years of experience managing people or projects
Budgeting and expense control experience strongly preferred
Knowledge, Skills and Abilities
Ability to work evenings and weekends
Financial and business acumen
Proficient in MS Office suite
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Excellent customer service skills
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