Senior Account Relations Coordinator
American Fidelity, Jersey City, NJ, United States
Overview
The Senior Account Relations Coordinator (SARC) is responsible for building and maintaining strong relationships with and providing dedicated support and issue resolution to VIP and high-profile employer groups within an assigned territory, with specialized focus on billing and customer service.
Key Responsibilities
The SARC acts as a liaison between employer groups and key internal departments to ensure a positive experience year-round, providing solutions that meet customer needs, improving account retention and maintaining business goals.
The SARC offers training and support to both internal and external customers related to administrative processes, tools and services, to maximize understanding and utilization by customers and field staff.
Facilitate interaction through meetings, email and/or calls at all levels of employer personnel and internal groups including billing processors, billing leadership, field leadership, field reps, ECs and ISD.
Facilitate training with field staff on standard billing practices, systems and other processes to build understanding and confidence, and communicate any changes and updates as necessary.
Plan, schedule and execute consistent check-ins with assigned employer groups, in person and virtually, to build and maintain effective relationships.
Attend pre- and post-enrollment meetings, on site or virtually, as needed to ensure smooth transition from enrollment to year-round support.
Conduct presentations at various group events, utilizing knowledge of products & services to represent the company positively.
Travel All travel is in-state, during work hours, and rarely requires overnight stays.
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Key Responsibilities
The SARC acts as a liaison between employer groups and key internal departments to ensure a positive experience year-round, providing solutions that meet customer needs, improving account retention and maintaining business goals.
The SARC offers training and support to both internal and external customers related to administrative processes, tools and services, to maximize understanding and utilization by customers and field staff.
Facilitate interaction through meetings, email and/or calls at all levels of employer personnel and internal groups including billing processors, billing leadership, field leadership, field reps, ECs and ISD.
Facilitate training with field staff on standard billing practices, systems and other processes to build understanding and confidence, and communicate any changes and updates as necessary.
Plan, schedule and execute consistent check-ins with assigned employer groups, in person and virtually, to build and maintain effective relationships.
Attend pre- and post-enrollment meetings, on site or virtually, as needed to ensure smooth transition from enrollment to year-round support.
Conduct presentations at various group events, utilizing knowledge of products & services to represent the company positively.
Travel All travel is in-state, during work hours, and rarely requires overnight stays.
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