Operational Transformation Associate
Figure, Reno, NV, United States
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield‑bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We are seeking a skilled and detail-oriented Operational Transformation Associate to join our team. The successful candidate will be responsible for onboarding new agents and partners to the telephony system, troubleshooting agent-submitted tickets, documenting and maintaining procedures, and supporting other operational transformation projects as needed. This role involves working closely with cross-functional teams to ensure our technology solutions align with business needs.
What you’ll do:
Configure technology platforms to align with business requirements, ensuring proper setup of features, workflows, and user access.
Analyze platform reporting to understand performance, usage patterns, and potential issues, and communicate these internally for solutioning and prioritization.
Provide technical support for platform users, resolving issues and troubleshooting problems to maintain optimal platform functionality.
Assist in the implementation and integration of new technology platforms, coordinating with vendors and internal stakeholders.
Develop and deliver end‑user training materials and sessions, ensuring they understand how to use the platforms effectively.
Draft and maintain comprehensive documentation of platform configurations, processes, and procedures.
Work closely with IT and other departments to ensure the seamless onboarding of end users to technology platforms.
Coordinate with platform vendors for support, updates, and enhancements.
Assist with audits and risk assessments, including, but not limited to, user access management.
What we look for:
Experience with platform‑specific technologies (e.g., CRM systems, ERP systems, cloud services).
Analytical and problem‑solving skills, with the ability to interpret data and provide actionable recommendations.
Quality verbal and written communication skills, capable of conveying technical information to non‑technical stakeholders.
High attention to detail with a commitment to delivering high‑quality work.
Ability to embrace change and build influence across the Operational Division to adopt change.
Preferred Qualifications:
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
Minimum of 2 years of experience at Figure.
Compensation Range: $58,656 - $67,100/yr
Company equity in the form of RSUs
This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs.
Comprehensive health, vision, and dental insurance with 100% employer‑paid premiums for employees and their dependents on select plans.
Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
Employer‑funded life and disability insurance coverage.
11 Observed Holidays & PTO plan.
Up to 12 weeks paid family leave.
Continuing education reimbursement.
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Voluntary Self-Identification As set forth in Figure Lending’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Voluntary Self-Identification of Disability Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your "major life activities." If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield‑bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We are seeking a skilled and detail-oriented Operational Transformation Associate to join our team. The successful candidate will be responsible for onboarding new agents and partners to the telephony system, troubleshooting agent-submitted tickets, documenting and maintaining procedures, and supporting other operational transformation projects as needed. This role involves working closely with cross-functional teams to ensure our technology solutions align with business needs.
What you’ll do:
Configure technology platforms to align with business requirements, ensuring proper setup of features, workflows, and user access.
Analyze platform reporting to understand performance, usage patterns, and potential issues, and communicate these internally for solutioning and prioritization.
Provide technical support for platform users, resolving issues and troubleshooting problems to maintain optimal platform functionality.
Assist in the implementation and integration of new technology platforms, coordinating with vendors and internal stakeholders.
Develop and deliver end‑user training materials and sessions, ensuring they understand how to use the platforms effectively.
Draft and maintain comprehensive documentation of platform configurations, processes, and procedures.
Work closely with IT and other departments to ensure the seamless onboarding of end users to technology platforms.
Coordinate with platform vendors for support, updates, and enhancements.
Assist with audits and risk assessments, including, but not limited to, user access management.
What we look for:
Experience with platform‑specific technologies (e.g., CRM systems, ERP systems, cloud services).
Analytical and problem‑solving skills, with the ability to interpret data and provide actionable recommendations.
Quality verbal and written communication skills, capable of conveying technical information to non‑technical stakeholders.
High attention to detail with a commitment to delivering high‑quality work.
Ability to embrace change and build influence across the Operational Division to adopt change.
Preferred Qualifications:
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
Minimum of 2 years of experience at Figure.
Compensation Range: $58,656 - $67,100/yr
Company equity in the form of RSUs
This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs.
Comprehensive health, vision, and dental insurance with 100% employer‑paid premiums for employees and their dependents on select plans.
Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
Employer‑funded life and disability insurance coverage.
11 Observed Holidays & PTO plan.
Up to 12 weeks paid family leave.
Continuing education reimbursement.
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Voluntary Self-Identification As set forth in Figure Lending’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Voluntary Self-Identification of Disability Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your "major life activities." If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr