HVAC - Comfort Advisor
Haven Services, Columbus, OH, United States
Haven Services with Hetter Heating & Cooling , formerly Watermark Home Services, unites trusted providers of Plumbing, HVAC, and Electrical services across Ohio. Rooted in decades of local expertise, Haven is committed to delivering consistent, reliable, and high-quality customer care. With a focus on creating comfort, stability, and peace of mind, Haven honors its local heritage while operating as a team of skilled professionals. We strive to make homes and businesses safer, more efficient, and more comfortable year-round. At Haven, our mission is to build lasting relationships while providing essential services to the communities we serve.
Role Description
This is a full-time onsite role for an HVAC - Comfort Advisor at Haven Services. The HVAC - Comfort Advisor will evaluate customer needs, provide tailored solutions, and recommend services and equipment to improve comfort and efficiency. Key responsibilities include conducting consultations, diagnosing issues, offering maintenance plans, and following up on customer satisfaction. Candidates will engage with customers both virtually and in the field, ensuring professional service and clear communication. What We Offer, Our Great Benefits!
Health Insurance — 100% of employee premium covered by the company Dental, and Vision Insurance Life and AD&D Insurance Disability Insurance 401(k) with company match Employee Assistance Program Paid Time Off – Earn two weeks during your first year of employment!
plus 2 floating holidays Paid Holidays Qualifications
Strong knowledge of HVAC systems with experience in troubleshooting and preventive maintenance Proficiency in plumbing and practical understanding of system diagnostics Excellent customer service skills, with the ability to build trust and provide clear communication Ability to work independently in a remote setting and manage daily tasks effectively Problem-solving skills and the capacity to recommend practical and cost-effective solutions Experience in sales or advisory roles in the home services industry is a plus Technical training or certifications in HVAC or related trades preferred The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. Provided positive management support:
Promote professionalism Positive role model (honesty and respectful) Listen with the intent to answer and solve problems Ability to report to office 7:30am M-F Accessible by phone after office hours Other Duties as assigned Equal Opportunity Employer - AAP/M/F/V/D/SO
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This is a full-time onsite role for an HVAC - Comfort Advisor at Haven Services. The HVAC - Comfort Advisor will evaluate customer needs, provide tailored solutions, and recommend services and equipment to improve comfort and efficiency. Key responsibilities include conducting consultations, diagnosing issues, offering maintenance plans, and following up on customer satisfaction. Candidates will engage with customers both virtually and in the field, ensuring professional service and clear communication. What We Offer, Our Great Benefits!
Health Insurance — 100% of employee premium covered by the company Dental, and Vision Insurance Life and AD&D Insurance Disability Insurance 401(k) with company match Employee Assistance Program Paid Time Off – Earn two weeks during your first year of employment!
plus 2 floating holidays Paid Holidays Qualifications
Strong knowledge of HVAC systems with experience in troubleshooting and preventive maintenance Proficiency in plumbing and practical understanding of system diagnostics Excellent customer service skills, with the ability to build trust and provide clear communication Ability to work independently in a remote setting and manage daily tasks effectively Problem-solving skills and the capacity to recommend practical and cost-effective solutions Experience in sales or advisory roles in the home services industry is a plus Technical training or certifications in HVAC or related trades preferred The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. Provided positive management support:
Promote professionalism Positive role model (honesty and respectful) Listen with the intent to answer and solve problems Ability to report to office 7:30am M-F Accessible by phone after office hours Other Duties as assigned Equal Opportunity Employer - AAP/M/F/V/D/SO
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