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Customer Relations Representative - State Farm Agent Team Member

Willette Jones - State Farm Agent, Salinas, CA, United States


The Employee Relations Partner at Joby Aviation blends strategic HR business partnership with employee relations, performance management, conflict resolution, and policy development. You will proactively address employee concerns, lead investigations, support talent development efforts, and use data to identify trends and develop targeted solutions.

Responsibilities

Develop effective relationships with team members and team leads to promote positive employee relations throughout the organization to ensure a high level of employee satisfaction and engagement

Investigate employee relations issues, ensure all cases are accurately documented and compliant with company policy and relevant labor laws

Assist with employee relations special projects

Proactively manage and resolve employee relations issues, ensuring fair and consistent treatment in alignment with company policies and labor laws

Apply specialized knowledge to resolve more complex issues related to conflict resolution, corrective action, and performance management

Develop and implement templates or processes to improve the efficiency and effectiveness of employee relations activities within the team

Plan, coordinate, and execute People-related events, including but not limited to employee engagement programs and other campus events

Requirements

Bachelor's degree in a relevant field

5+ years of HR experience

Ability to objectively coach employees and management through difficult issues

Proven track record of consultative HR experience and working autonomously.

Excellent planning, organization, and time management skills, attention to detail, ability to handle multiple tasks, and work in a fast-paced, time-sensitive environment

Organized in handling confidential business matters and information with discretion

Strong analytical and problem-solving skills

Thorough understanding of internal and external HR principles, California labor laws, concepts, practices, and standards

Ability to create an approachable and supportive environment for team members and managers, providing empathetic, customer-focused solutions to concerns and challenges

Proficient in G-Suite programs

Ability to work onsite in Marina at least 5 days a week during the following hours: Sundays 8 AM - 6 PM and Monday - Thursday 3 PM - 1 AM

Experience in a start-up environment

Compensation at Joby is a combination of base pay and Restricted Stock Units (RSUs). The target base pay for this position is $89,600 - $119,500/year, plus shift differential. The compensation package offered will be determined by location, job-related knowledge, skills, and experience.

Joby also offers a comprehensive benefits package, including paid time off, healthcare benefits, a 401(k) plan with a company match, an employee stock purchase plan (ESPP), short-term and long-term disability coverage, life insurance, and more.

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