Customer Experience Representative
Oldcastle APG, Irving, TX, United States
Job ID: 521693
Company Overview Oldcastle® APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies.
Job Summary This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. The role requires handling client inquiries, resolving issues, and providing guidance with professionalism and accuracy.
Job Location This position will be based in Irving, TX.
Job Responsibilities
Assist customer with product questions, ordering, order tracking, complaints, and problems
Enter email and phone orders into system for delivery
Issue credits or debits accurately, when applicable
Send open order reports, as required
Meeting daily quotas
Process credit card payments through Cenpos
Answer incoming calls via WEBEX Cisco system
Provide information requested by customers in a timely fashion
Ensure accuracy of invoices and on-time delivery of orders
Track orders from entry into the system to delivery or pick up by the customer
Support the sales team, as required
Build strong relationships both internally and externally
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed
Job Requirements
High school diploma /equivalent or comparable in related experience
Detail oriented
Good with basic math
Skilled in Microsoft Office suite
Good organizational and problem-solving skills
Experience with a multi-line phone system
Attention to detail
Ability to work overtime when needed
Pleasant phone personality
Ability to multi-task
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an
Affirmative Action and Equal Opportunity Employer .
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
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Company Overview Oldcastle® APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies.
Job Summary This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. The role requires handling client inquiries, resolving issues, and providing guidance with professionalism and accuracy.
Job Location This position will be based in Irving, TX.
Job Responsibilities
Assist customer with product questions, ordering, order tracking, complaints, and problems
Enter email and phone orders into system for delivery
Issue credits or debits accurately, when applicable
Send open order reports, as required
Meeting daily quotas
Process credit card payments through Cenpos
Answer incoming calls via WEBEX Cisco system
Provide information requested by customers in a timely fashion
Ensure accuracy of invoices and on-time delivery of orders
Track orders from entry into the system to delivery or pick up by the customer
Support the sales team, as required
Build strong relationships both internally and externally
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed
Job Requirements
High school diploma /equivalent or comparable in related experience
Detail oriented
Good with basic math
Skilled in Microsoft Office suite
Good organizational and problem-solving skills
Experience with a multi-line phone system
Attention to detail
Ability to work overtime when needed
Pleasant phone personality
Ability to multi-task
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an
Affirmative Action and Equal Opportunity Employer .
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
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