Leisure Travel Consultant
U.S Air Force, Eglin Air Force Base, FL, United States
About the Position
This position will be assigned to the Eglin IT&T (Information, Tickets and Travel) Office. This is a NAF (Non-Appropriated Fund) position assigned to the 96th Force Support Squadron at Eglin AFB Florida.
Position is Regular Part-time (RPT) guaranteed 20-34 hours per week and schedule may include weekends and holidays. RPT employees receive benefits (Health Insurance; Life Insurance; 401K & AFNAF Retirement Plan with Employer matching contribution; PTO/SL/Holidays).
Responsibilities Serves as subject matter expert in dealing with disputes with industry representatives or other agencies. Resolves customer concerns and conflicts in accordance with guidelines according to travel or tour requirements. Keeps director informed of out of the ordinary situations. Directs the work of Travel Assistant(s) assuring approved policy changes and program improvements are implemented. Responsible for records management to include files and receive, screen, review and verify documents for completeness and accuracy. Responsible for maintaining an up-to-date customer database. Fully utilizes industry promotional/special events/tours by using customer database to disseminate information in a timely manner. Assures after trip comment cards are completed by participants for use by management to determine trends and/or problem/improvement areas. Provides clear and accurate guidance and coordination of leisure travel information and referral services for both individual and group customers. Works interactively with co-workers in development of tours to both international and domestic areas. Determines and initiates information displays or contacts with other agencies to assure travel information, i.e., special tours, rates are well advertised and current for use by base populace. Performs other related duties as assigned.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12916675
Requirements
This position requires the incumbent to complete a background investigation with favorable results.
To be considered for this position, the applicant must be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years and must reside in/around the area as noted in the Job Opportunity Announcement.
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Position is Regular Part-time (RPT) guaranteed 20-34 hours per week and schedule may include weekends and holidays. RPT employees receive benefits (Health Insurance; Life Insurance; 401K & AFNAF Retirement Plan with Employer matching contribution; PTO/SL/Holidays).
Responsibilities Serves as subject matter expert in dealing with disputes with industry representatives or other agencies. Resolves customer concerns and conflicts in accordance with guidelines according to travel or tour requirements. Keeps director informed of out of the ordinary situations. Directs the work of Travel Assistant(s) assuring approved policy changes and program improvements are implemented. Responsible for records management to include files and receive, screen, review and verify documents for completeness and accuracy. Responsible for maintaining an up-to-date customer database. Fully utilizes industry promotional/special events/tours by using customer database to disseminate information in a timely manner. Assures after trip comment cards are completed by participants for use by management to determine trends and/or problem/improvement areas. Provides clear and accurate guidance and coordination of leisure travel information and referral services for both individual and group customers. Works interactively with co-workers in development of tours to both international and domestic areas. Determines and initiates information displays or contacts with other agencies to assure travel information, i.e., special tours, rates are well advertised and current for use by base populace. Performs other related duties as assigned.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12916675
Requirements
This position requires the incumbent to complete a background investigation with favorable results.
To be considered for this position, the applicant must be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years and must reside in/around the area as noted in the Job Opportunity Announcement.
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