Customer Service Hotline Representative
Connective Business Solution, Tallahassee, FL, United States
Responsibilities
Responsible for responding to inquiries and providing information to customers calling into a service hotline. Records all customer contact information in a call log. Evaluates the situation, determines an appropriate response, and escalates to a designated specialist/resource for resolution of the customer’s problem or complaint. Tracks issues escalated until resolution to ensure the customer receives a timely response. Must have knowledge of the enterprise’s business/products and demonstrate strong customer‑focused skills.
Education Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, Business Administration, or another related field. Equivalent work experience may be considered.
Experience 0 to 2 years of related work experience.
Complexity Learner/entry‑level role. Provides customer‑hotline services of low to medium complexity. Functions somewhat independently under general direction of more senior customer‑service representatives, supervisors, or managers and generally follows documented procedures and checklists.
*Please note that this application is part of our candidate pool for future staffing needs under our contract with the State of Florida. Positions may not be available immediately, and job locations, assignments, and start dates may vary depending on agency requirements. By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.*
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Education Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, Business Administration, or another related field. Equivalent work experience may be considered.
Experience 0 to 2 years of related work experience.
Complexity Learner/entry‑level role. Provides customer‑hotline services of low to medium complexity. Functions somewhat independently under general direction of more senior customer‑service representatives, supervisors, or managers and generally follows documented procedures and checklists.
*Please note that this application is part of our candidate pool for future staffing needs under our contract with the State of Florida. Positions may not be available immediately, and job locations, assignments, and start dates may vary depending on agency requirements. By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.*
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