Inside Sales & Product Specialist
Tactile Medical, Minneapolis, MN, United States
At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.
LymphaTech is advancing lymphedema technologies through a mobile 3D measuring system that replaces the tape measure with fast, automated, and highly accurate digital measurement. The platform supports clinicians in improving accuracy, operational efficiency, documentation, and compression garment fitting workflows. We work with physical therapists, oncology rehabilitation programs, cancer centers, DME providers, and hospital systems across the U.S.
Position Overview The Inside Sales & Product Specialist is a high-impact role responsible for owning the inbound sales process from initial lead qualification through contract execution and onboarding coordination.
This Individual Will
Qualify and manage inbound sales leads
Serve as a clinical product expert
Close software subscription agreements
Provide Tier 1 & 2 product support to customers
Coordinate onboarding and training logistics
Attend industry conferences
This role requires strong communication skills, comfort engaging healthcare professionals, technical aptitude, and the ability to manage multiple deals simultaneously.
Key Responsibilities
Qualify inbound sales leads from website inquiries, email, events, and marketing campaigns
Identify customer type (independent clinician, private clinic, DME provider, hospital, health system)
Assess clinical needs, buying timeline, budget, and decision-making structure
Document all activity and opportunities in CRM
Prioritize and manage sales pipeline
Virtual Demonstrations & Clinical Engagement
Conduct virtual product demonstrations of the LymphaTech 3D Measuring System
Clearly communicate:
Clinical value propositions
Accuracy and validation data
Workflow impact and time savings
Address technical and clinical questions confidently
Tailor presentations for:
Practice owners
Administrators
Procurement teams
Sales Process Ownership & Closing
Own the sales cycle from demo to contract
Prepare and deliver quotes
Manage SaaS subscription agreements and renewals
Coordinate Business Associate Agreements (BAA) when required
Interface with hospital procurement departments
Coordinate completion of cybersecurity reviewsSupport invoice generation and payment tracking
Provide First-line Product Support Including
Login credential issues
iPad and Structure Sensor setup
Basic troubleshooting of hardware and scanning technique
Common scan quality issues
Hardware setup questions
Basic software navigation assistance
Escalate technical issues appropriately when required.
Customer Onboarding & Training Coordination
Assist customers in ordering required hardware
Support account setup and credential creation
Coordinate in-person or virtual training sessions
Manage travel logistics for on-site training
Ensure training site requirements are met (space, connectivity, equipment setup)
Customer Relationship Management
Maintain organized CRM records
Identify upsell and expansion opportunities
Gather customer feedback
Qualifications Required
Bachelor’s degree or equivalent experience
2+ years experience in inside sales, healthcare sales, or clinical product support
Excellent verbal and written communication skills
Strong organizational and follow-up discipline
Ability to explain technical concepts clearly
Technical Aptitude
Comfortable with mobile devices (iPad, apps)
Able to learn 3D scanning technology quickly
Familiar with basic troubleshooting processes
Experience using CRM systems
Preferred
Experience selling to healthcare providers or hospitals
Knowledge of lymphedema, rehabilitation, or compression garments
Experience navigating hospital procurement
Familiarity with SaaS agreements and healthcare compliance requirements
Confident communicator with clinicians and administrators
Technically curious and detail-oriented
Self-starter with high ownership mindset
Problem-solver who can troubleshoot independently
Highly organized and process-driven
Professional and polished in virtual presentation settings
Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.
Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
US Pay Range
$61,500 - $86,205 USD
To learn more about our Privacy Statement follow this link - https://tactilemedical.com/privacy-statement/
To learn more about our California Privacy Notice follow this link - https://tactilemedical.com/california-privacy-notice/
#J-18808-Ljbffr
LymphaTech is advancing lymphedema technologies through a mobile 3D measuring system that replaces the tape measure with fast, automated, and highly accurate digital measurement. The platform supports clinicians in improving accuracy, operational efficiency, documentation, and compression garment fitting workflows. We work with physical therapists, oncology rehabilitation programs, cancer centers, DME providers, and hospital systems across the U.S.
Position Overview The Inside Sales & Product Specialist is a high-impact role responsible for owning the inbound sales process from initial lead qualification through contract execution and onboarding coordination.
This Individual Will
Qualify and manage inbound sales leads
Serve as a clinical product expert
Close software subscription agreements
Provide Tier 1 & 2 product support to customers
Coordinate onboarding and training logistics
Attend industry conferences
This role requires strong communication skills, comfort engaging healthcare professionals, technical aptitude, and the ability to manage multiple deals simultaneously.
Key Responsibilities
Qualify inbound sales leads from website inquiries, email, events, and marketing campaigns
Identify customer type (independent clinician, private clinic, DME provider, hospital, health system)
Assess clinical needs, buying timeline, budget, and decision-making structure
Document all activity and opportunities in CRM
Prioritize and manage sales pipeline
Virtual Demonstrations & Clinical Engagement
Conduct virtual product demonstrations of the LymphaTech 3D Measuring System
Clearly communicate:
Clinical value propositions
Accuracy and validation data
Workflow impact and time savings
Address technical and clinical questions confidently
Tailor presentations for:
Practice owners
Administrators
Procurement teams
Sales Process Ownership & Closing
Own the sales cycle from demo to contract
Prepare and deliver quotes
Manage SaaS subscription agreements and renewals
Coordinate Business Associate Agreements (BAA) when required
Interface with hospital procurement departments
Coordinate completion of cybersecurity reviewsSupport invoice generation and payment tracking
Provide First-line Product Support Including
Login credential issues
iPad and Structure Sensor setup
Basic troubleshooting of hardware and scanning technique
Common scan quality issues
Hardware setup questions
Basic software navigation assistance
Escalate technical issues appropriately when required.
Customer Onboarding & Training Coordination
Assist customers in ordering required hardware
Support account setup and credential creation
Coordinate in-person or virtual training sessions
Manage travel logistics for on-site training
Ensure training site requirements are met (space, connectivity, equipment setup)
Customer Relationship Management
Maintain organized CRM records
Identify upsell and expansion opportunities
Gather customer feedback
Qualifications Required
Bachelor’s degree or equivalent experience
2+ years experience in inside sales, healthcare sales, or clinical product support
Excellent verbal and written communication skills
Strong organizational and follow-up discipline
Ability to explain technical concepts clearly
Technical Aptitude
Comfortable with mobile devices (iPad, apps)
Able to learn 3D scanning technology quickly
Familiar with basic troubleshooting processes
Experience using CRM systems
Preferred
Experience selling to healthcare providers or hospitals
Knowledge of lymphedema, rehabilitation, or compression garments
Experience navigating hospital procurement
Familiarity with SaaS agreements and healthcare compliance requirements
Confident communicator with clinicians and administrators
Technically curious and detail-oriented
Self-starter with high ownership mindset
Problem-solver who can troubleshoot independently
Highly organized and process-driven
Professional and polished in virtual presentation settings
Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.
Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
US Pay Range
$61,500 - $86,205 USD
To learn more about our Privacy Statement follow this link - https://tactilemedical.com/privacy-statement/
To learn more about our California Privacy Notice follow this link - https://tactilemedical.com/california-privacy-notice/
#J-18808-Ljbffr