D2C CX Lead - 6-Month Contract (Remote/Hybrid)

A leading customer experience consulting firm is seeking a seasoned CS/Customer Experience Manager to lead customer experience initiatives for a 6-month contract, covering maternity leave. The role requires managing high-volume D2C customer operations, leading teams, and expertise in Gorgias, Zendesk, and Shopify. Responsibilities include shaping the overall customer experience strategy and overseeing a team to enhance customer satisfaction and retention. The position allows for onsite/hybrid work flexibility and is set to start ASAP. #J-18808-Ljbffr