Director of Information Technology

Join Dr. Tavel: Shaping Careers and Vision Since 1940

Ignite Your Career with Dr. Tavel!

Are you ready to embark on an exciting journey with a company that’s transforming vision care in Indiana?

At Dr. Tavel, we are passionate about helping Hoosiers enhance their sight and overall health through personalized care delivered by highly-skilled doctors and dedicated team members.

Our core values—Pursuit of Knowledge and Mastery, Service Excellence, Accountability, and Authentic Connection—drive everything we do. With a commitment to patient-centered care and an insurance-backed guarantee, we pride ourselves on having the best doctors and an unstoppable team focused on growth, learning, and delivering exceptional service.

Core Values

Pursuit of Knowledge

We embrace continuous learning and innovation at Dr. Tavel, ensuring we provide the best solutions for our patients. Growth is at the heart of what we do, empowering our team to evolve personally and professionally.

We are committed to delivering exceptional eyecare, going above and beyond to address patient needs through personalized care and proactive problem-solving. By fostering a culture of teamwork, we empower our team to provide the best possible experience for every patient and each other.

Accountability

We take ownership of our actions and commitments, first and foremost to our patients, but also to each other. Through transparency and commitment to integrity, we build trust with our patients, team, and the Indiana communities we serve.

Authentic Connection

Our commitment to eye health focuses on personalized care, and that starts with building genuine relationships that foster trust. By listening, understanding, and showing empathy for our patients and team members, we create meaningful experiences for everyone.

Are You an Optometrist?

Embark on a dynamic journey in optometry as an optometrist at Dr. Tavel. This position offers unparalleled growth and mentorship, with the support you need to deliver the highest standard of eye care to your patients. Explore current optometrist roles available in Indiana.

If you’re a driven individual who thrives on making a difference in people’s lives through exceptional care and service, we want to meet you! No optical experience is required, just a passion for learning. Find an optical job near you to start your journey.

At Dr. Tavel, we’re dedicated to making our hiring process easy, seamless and rewarding. Here’s what to expect as you take the next steps toward joining a team that values growth, collaboration, and innovation.

Hiring Process

1. Initial Interview
   If selected, you’ll be invited to a video interview. This is our opportunity to get to know each other better and explore how your skills and interests align with Dr. Tavel’s mission and values.
2. Assessments & Additional Interviews
   To ensure the best fit for you and the team, you may be asked to complete assessments or participate in additional interviews. We want you to feel confident about joining Dr. Tavel, and this phase allows us to ensure mutual compatibility.
3. Job Offer
   If we’re a great match, you’ll receive a competitive job offer. Welcome to the team!
4. Onboarding & Training
   Your journey at Dr. Tavel begins with a robust onboarding and training program designed to equip you with the knowledge and skills to thrive in your role.
5. A Career with Purpose
   Joining Dr. Tavel means becoming part of a forward-thinking team committed to helping Hoosiers enhance their vision and health. Here, you’ll find a supportive, inclusive environment where you can grow and make a difference.

Position: Director of Information Technology

Location: Indianapolis - Corporate Office, IN

Job Id: 732

# of Openings: 1

About Us

Dr. Tavel Family Eye Care is Indiana's largest independent eye care provider, with 20+ locations and approximately 325 team members serving patients across the state. We are a growth‑oriented, operationally complex business that moves fast and we need an IT leader who moves with us.

The Opportunity

This is a hands‑on leadership role for someone who genuinely loves both sides of the job: solving hard technical problems and building a team that delivers. You will report directly to the General Manager and sit on our senior leadership team alongside peers who collectively oversee the full operation of the company.

You will own all core IT, including infrastructure, systems, networking, end‑user support, security, backup, and DR across a hybrid environment spanning on‑premises infrastructure and Azure. The networking environment is substantial: 29 separate sites connected via site-to-site VPNs through SonicWall gear, with Zscaler providing secure remote access. You will also own IT's relationship with critical business applications across the organization. You do not own the configuration of those applications, but you are expected to know them well enough to troubleshoot effectively and be a reliable resource when things go wrong.

There is a parallel world of software engineering and solution development at Dr. Tavel that intersects this role. That team owns its own cloud environment on AWS and is responsible for its configuration and security. IT owns the identity foundation including Entra ID, SSO, and group propagation that both organizations depend on. Collaboration and clear ownership at those boundaries matter.

You will inherit a capable team of three senior systems administrators and a help desk technician, and you will play a direct role in their continued growth and development.

If you have thrived in environments where direction evolves, priorities shift, and no two weeks look alike, you will feel at home here. If you need everything perfectly defined before you can move, this probably is not your role.

What You Will Own

• Core IT operations: Entra ID, Microsoft 365, Windows server environment, networking, desktops, backup, and disaster recovery
• A serious multi‑site network: 29 locations connected via site-to-site VPN over SonicWall infrastructure, with Zscaler for remote access
• Organization‑wide ticketing and first‑line user support across all locations
• IT support for critical business applications, partnering with application owners on troubleshooting even where IT does not own configuration
• Identity and access management as a shared service across both IT and software engineering environments
• Coaching and developing a four‑person IT team
• Hybrid infrastructure roadmap: three‑node cluster with SAN today, with Azure as our cloud platform of choice going forward
• Vendor relationships, licensing, and technology budgeting
• Security posture and HIPAA compliance
• Identifying and deploying AI tools that generate measurable value in IT operations and service delivery
• Driving process and structure where it creates value, without creating bureaucracy for its own sake

Who You Are

You are deeply curious. You read widely, think carefully, and are genuinely energized by hard problems. You do not wait for someone to hand you a solution; you go find one. Your communication is clear, direct, and polished, and you can adapt your message for a help desk technician, a department head, or the executive team without losing the thread.

You are a technologist who became a leader, or you have always been both. You do not need to be in the weeds on every ticket, but you can be when it matters. You understand that IT exists to serve the business and you hold yourself and your team accountable to that standard.

You are an active user of AI tools, not as a novelty but as a genuine capability you have woven into how you work. You think carefully about where AI can reduce friction, accelerate resolution, or surface insights, and you know how to bring your team along with you.

When things change and they will, you adapt and help your team do the same. You leave environments more capable than you found them.

What You Bring

• 10 or more years of progressive IT experience, including meaningful time in a leadership or management role
• A genuine track record of developing people, not just managing them
• Strong judgment about when to build process and when to just get things done
• The ability to work effectively across organizational boundaries, including with technical peers who own adjacent environments
• Exceptional written and verbal communication and the presence to operate on a senior leadership team
• Demonstrated use of AI tools in your day‑to‑day work and genuine enthusiasm for deploying them strategically
• Comfort with Azure and a readiness to lean further into cloud as our environment evolves
• Healthcare IT or HIPAA experience is a plus, not a requirement

What We Offer

A seat at the table on a senior leadership team with real influence over how the company operates and grows. A capable team ready to continue growing. Competitive compensation and benefits. And a role where your work visibly impacts the experience of 325 colleagues and thousands of patients across Indiana.

A Note on Fit

We are a dynamic organization that is growing and evolving. The ideal candidate sees that as energy, not instability. We value intellectual curiosity, creative problem solving, and the drive to keep pushing forward. If you are someone who is always looking for a better way and brings others along with you, we want to talk.

Why Our People Choose to Stay and Grow with Us

“Embarking on my journey at Dr. Tavel has been nothing short of amazing. Fresh out of college, I wasn’t quite sure what to expect. I joined the management program with the goal of becoming an office manager, and within six months, I was leading my own office. That’s when my career truly took off. As I demonstrated my work ethic, Dr. Tavel continued to invest in me. After spending several years as an office manager, I transitioned into the training department, which eventually led to my current role as a recruiter. What keeps me passionate about working at Dr. Tavel is knowing that I’m making a difference every day, and feeling valued by my company motivates me to give my best, day in and day out.”

Amanda, Employed 8 Years

Join a Legacy of Vision and Opportunity at Dr. Tavel

For more than eight decades, Dr. Tavel has been more than a trusted name in quality eye care—we’re a place where dedicated individuals grow, learn, and thrive. Our culture empowers employees at every level, fostering both career growth and personal development for those who work hard and pursue excellence.

A Team Driven by Purpose and Diversity

Our team members come from diverse backgrounds but share one common goal: making a difference in people’s lives. Whether joining us as interns, office managers, optical lab technicians, or entry‑level employees, our team members find countless opportunities to grow within the company.

Pathways to Leadership and Innovation

At Dr. Tavel, your career journey doesn’t stop at your initial role. Many of our employees have risen to lead teams, manage multiple locations, and develop pioneering programs that shape the future of our company. From mastering technical skills like Salesforce administration and SQL to launching impactful company initiatives, our team members consistently rise to new challenges and make a real impact.

Investing in Your Future

Here, you’re not just another employee; you’re part of a team that believes in your potential. Dr. Tavel is committed to investing in your future, supporting your goals, and offering opportunities for advancement and personal growth. We recognize hard work and reward it with meaningful opportunities to make a difference.

Join us and be part of a company that’s been helping people see better—and live better—for over 80 years.

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