Executive Director

Executive Director

The Village at Rockville, Rockville, Maryland

Jeff Harris and Associates is proud to exclusively represent The Village at Rockville in partnership with National Lutheran Communities and Services (NLCS) in the search for an accomplished Executive Director. As an employee of NLCS, the Executive Director reports directly to the Chief Operating Officer and serves as the senior leader responsible for advancing the mission and operational excellence of the campus, with NLCS providing strategic oversight and system-wide support.

Charged with consistently delivering operational and financial results that align with and advance NLCS’s mission, values, and Purposeful Living philosophy, the Executive Director operates within a structured, system-supported environment while maintaining full campus-level ownership of outcomes. This position requires disciplined, mission-driven leadership and a steadfast commitment to operational excellence, financial sustainability, and an exceptional resident experience.

Leadership

The Executive Director must demonstrate unwavering commitment to NLCS core values in all aspects of work. This includes actively supporting NLCS policies, procedures, guidelines, and the organization’s code of conduct standards.

The Executive Director cultivates an inclusive and supportive environment that empowers team members and residents to thrive, find meaning in daily activities, and pursue personal and professional growth in alignment with the philosophy of Purposeful Living.

The Executive Director is responsible for:

• Hiring, supervising, motivating, and evaluating department directors
• Facilitating teamwork among department leaders
• Conducting formal performance evaluations at least annually
• Promoting team members participation in operational decision-making
• Encouraging leadership development and succession planning
• Creating structured opportunities for coaching and professional growth

The Executive Director must foster a positive work environment that promotes team member engagement and satisfaction, while holding leaders accountable to performance standards.

Regular coaching conversations with direct reports are expected to build trust, accountability, and alignment with organizational goals. The Executive Director must also conduct required stay interviews for newly hired team members and support the onboarding and training of leadership team members in NLCS operating standards.

Strategic and Operational Leadership

The Executive Director partners with the facility leadership team to develop successful strategies and translate NLCS strategic priorities into campus-level operating plans.

This includes:

• Establishing clear operational goals aligned with system expectations
• Monitoring key measurable indicators of daily operations
• Driving occupancy targets and revenue performance
• Implementing quality control measures
• Ensuring consistent execution of operational policies

The Executive Director must operate effectively within a defined span of control, making timely decisions in support of company guidelines and established quality standards.

Financial Management and Fiduciary Oversight

The Executive Director has fiduciary responsibility for the financial performance of The Village at Rockville. This includes developing the annual operating and capital budgets in collaboration with NLCS Finance and ensuring disciplined implementation of those budgets.

Key financial responsibilities include:

• Managing budgeted expenses against actual operations
• Identifying cost savings opportunities
• Making budgetary recommendations
• Ensuring financial balance between quality and fiscal responsibility
• Reviewing financial reports and performance metrics
• Maintaining appropriate internal controls

The Executive Director must demonstrate the ability to read, interpret, and analyze financial records and reports.

Quality, Compliance, and Regulatory Oversight

The Executive Director is accountable for attaining and maintaining ongoing compliance with all applicable local, state, and federal regulatory standards and accrediting body requirements.

This includes ensuring that:

• The residence is prepared for inspection by regulatory agencies
• Programs, policies, and procedures are audited and updated regularly
• Medical records documentation meets compliance standards
• Environmental and safety standards are upheld
• A safe and sanitary environment is provided for residents, team members, and guests

The Executive Director must maintain confidentiality of all resident care information and ensure residents are treated with fairness, kindness, dignity, and respect. All allegations of resident abuse or misappropriation of property must be reported in accordance with NLCS standards.

Resident Experience and Community Engagement

The Executive Director is responsible for ensuring the provision of high-quality services needed and/or desired by residents.

The role requires:

• Ongoing solicitation and measurement of resident feedback
• Interactive problem-solving with residents
• Annual program evaluation and quality assurance efforts
• Measurable improvement in coordination of resident services
• Maintenance of the physical plant in optimum condition

The Executive Director also presents information about the organization to outside community groups and contributes to strengthening community relations and public awareness.

Talent & Culture Partnership

In partnership with the Talent & Culture team, the Executive Director ensures:

• The right people are in the right roles
• Leaders are competent and motivated
• Team members have appropriate tools and resources
• Policies and employment laws are upheld
• A culture of high-quality team member engagement and performance

The Executive Director must promote cross-training and cross-utilization of team members while ensuring accountability and performance management systems are functioning effectively.

Emergency Preparedness and Operational Readiness

The Executive Director must ensure that the campus maintains emergency preparedness plans and operational readiness at all times. This includes preparedness for severe weather, evacuation, post-disaster response, and other emergency conditions

The Executive Director must be accessible via telephone 24 hours per day, seven days per week, unless a designee is in place.

Work Conditions and Physical Expectations

The Executive Director may work beyond normal business hours, including evenings, weekends, and holidays, and is subject to callback during emergency situations.

The role involves interaction with residents, families, team members, visitors, and regulatory agencies and may include exposure to infectious conditions or hazardous materials consistent with healthcare environments

Benefits

National Lutheran Communities and Services offers a comprehensive and competitive benefits program designed to support team members professionally, personally, and financially.

NLCS Benefits Overview :

Full-time employees are eligible for a robust health and well-being package that includes multiple UnitedHealthcare medical plan options with integrated prescription coverage, dental and vision insurance, Health Savings Accounts with employer contributions, and Flexible Spending Accounts. Additional well-being resources include an Employee Assistance Program with confidential counseling services, the Thrive Well Together holistic wellness program, pet insurance, and employee discount offerings. Generous paid time off accrues immediately upon hire and increases with tenure, allowing flexibility for vacation, illness, personal matters, and religious observances.

The organization offers a 403(b) retirement plan with an employer match (100% of the first 3% and 50% of the next 2% after one year of service) with immediate vesting, along with employer-paid life insurance equal to 150% of salary, short- and long-term disability coverage, and optional accident, critical illness, and hospital indemnity insurance. Team members also benefit from tuition reimbursement, professional development programs, leadership training, and structured onboarding support. Together, these benefits reflect NLCS’s commitment to investing in its people while fostering long-term stability and whole-person wellbeing.

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