AVP, Patient Financial Services - Revenue & Access Strategy

Your Experience Matters
At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of

Your Experience Matters
At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier ® .
More About Our Team
The AVP, Patient Financial Services is responsible for providing leadership, support, and operational guidance to hospital and HSC Patient Access operational areas. The AVP, Patient Financial Services communicates to LPH leadership as it relates to patient access, customer service, accounts receivable results, front office regulatory procedures, patient experience technology implementations, and revenue enhancements. This position is responsible for the development, interpretation, and implementation of LPH system wide policies to ensure enhanced patient experience, compliance with regulations, and maximize facility reimbursements.
How You'll Contribute
An AVP Patient Financial Services who excels in this role will:

• Collaborate with other Hospital Support Center (HSC) departments to align Patient Access departmental initiatives and company goals for all LPH facilities (i.e. upfront collections, denials, etc).
• Develop, maintain, communicate, deploy, and ensure execution of Patient Access standard policies and procedures where necessary to ensure compliance and drive standardization system wide, seeking proper input and approvals from key internal stakeholders prior to deployment.
• Coordinate with LPH facility Patient Access departments to develop, maintain, and oversee consistent, front-end focused revenue cycle feedback loops.
• Acts as a change agent to foster proactive communication and issue management between LPH facilities and HSC operational areas.
• Articulates the vision and strategy of the LPH Patient Access function as it relates to furthering the organizational mission, vision, and values to HSC leadership.
• Assist all LifePoint hospitals about facilitating improvement in the quality, completeness, and accuracy of patient access functions and regulatory compliance matters.
• Collaborate with HSC, facility, and clinical leadership to identify trends in capacity issues that create barriers to patient flow and lead change initiatives to mitigate these issues.
• Responsible for the overall Patient Access outcomes of patient satisfaction, standardized processes, up front revenue and other revenue and expense targets and initiatives.
• Responsible for enhancing both the patient and provider experience with Patient Access functions and services.
• Provide support to facility Patient Access leadership to include but not limited to assessing staffing, productivity, and upfront collections challenges.
• Coordinate and collaborate with Patient Access vendor Partners and other key leaders to develop vendor partner and/or facility baseline and ongoing performance measures to ensure ROI and KPIs are met.
  

Why join us
We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
  

What We're Looking For
A bachelor's degree is required, preferably in Health Administration, Business Administration, Accounting or Finance. Additional requirements include:

• Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.
  

Experience
7+ years of experience in Healthcare Revenue Cycle
EEOC Statement
Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.
You must be authorized to work in the United States without employer sponsorship.
Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

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