Japanese Bilingual Account Assistant - Employee Benefits
Staffmark Group, Torrance, CA, United States
Position
Title:
Japanese
Bilingual Account Assistant - Employee Benefits
Location:
Torrance,
CA (Hybrid eligibility after 3 months)
Classification:
Non-Exempt,
Full-Time
Work
Schedules:
Monday
through Friday, 9:00 AM - 5:00 PM. This role includes a one-hour paid lunch
break. Candidates should be prepared for possible overtime on weekdays after
5:00 PM.
Note
on Remote Work:
This position requires
in-office attendance every day for the first three months. Following the
introductory period, a hybrid schedule of two days working from home may
be available.
Summary
The
hiring organization is a premier professional services firm specializing in
employee benefits and insurance solutions. They are committed to creating and
celebrating a diverse workplace that reflects the communities and clients they
serve.
The
Account Assistant will play a vital role within the Employee Benefits Division,
providing essential support to Account Representatives and the Manager. This
individual will be responsible for ensuring day-to-day service excellence for
clients, maintaining meticulous records, and assisting with the full lifecycle
of benefit administration and renewals.
This
role is designed for a detail-oriented professional with 1-3 years of
experience who is ready to gain a professional credential and build a long-term
career in the stable, lucrative insurance brokerage industry.
Essential
Duties and Responsibilities include but are not limited to
Client
Service Support:
Assists Account
Representatives with daily service needs, including claims, billing
eligibility, and resolving service issues.
Process
Management:
Supports the renewal process,
enrollments, terminations, and COBRA administration.
Administrative
Excellence:
Provides high-level
administrative support to the Employee Benefit Manager; prepares, formats,
and edits a wide range of professional documents.
Data
& Reporting:
Creates and interprets various
reports; ensures the accuracy of the Broker's administration system
(AMS360) in a timely manner.
Market
Research:
Organizes market research and
maintains a marketing database; analyzes questionnaires and feedback forms
to drive insights.
Implementation:
Assists with implementation activities for both new and existing clients,
including the completion and processing of applications.
Meeting
Coordination:
Schedules and prepares
materials for open enrollment meetings; collects necessary data and forms
for regulatory compliance.
Workflow
Maintenance:
Maintains a clear
understanding of carrier product offerings and processes to ensure an
efficient workflow; follows all broker policies regarding client files and
policy reviews.
Travel:
May travel within the U.S. for customer service tasks, such as strategy
meetings and enrollment sessions.
Qualifications
The
ideal candidate is a detail-oriented professional capable of multi-tasking in a
deadline-driven environment. They must be a team player who is creative,
flexible, and solution-oriented. To perform this job successfully, an
individual must be able to perform each essential duty satisfactorily.
Must
obtain a California Life and Health License within three months of the
start date.
College
degree or equivalent experience; 1-3 years of experience in an office
environment with a solid understanding of basic business operations.
Proficiency
in speaking, reading, and writing in business-level Japanese and English
is required.
High
competency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and the
aptitude to learn industry-specific systems (Zywave, Employee Navigator,
Applied Epic).
Effective
written and verbal communication skills.
High
level of attention to detail, emotional intelligence, and the ability to
work effectively both independently and within a team.
Advanced
skills in Excel and experience with Adobe Creative Cloud (Photoshop,
Premiere) or Adobe PDF. (Preferred)
Strong
data analysis and reporting capabilities with a proven ability to provide
data-driven insights. (Preferred)
A
highly responsible and productive individual who remains professional
under pressure and is willing to try new approaches to solve problems.
(Preferred)
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
Title:
Japanese
Bilingual Account Assistant - Employee Benefits
Location:
Torrance,
CA (Hybrid eligibility after 3 months)
Classification:
Non-Exempt,
Full-Time
Work
Schedules:
Monday
through Friday, 9:00 AM - 5:00 PM. This role includes a one-hour paid lunch
break. Candidates should be prepared for possible overtime on weekdays after
5:00 PM.
Note
on Remote Work:
This position requires
in-office attendance every day for the first three months. Following the
introductory period, a hybrid schedule of two days working from home may
be available.
Summary
The
hiring organization is a premier professional services firm specializing in
employee benefits and insurance solutions. They are committed to creating and
celebrating a diverse workplace that reflects the communities and clients they
serve.
The
Account Assistant will play a vital role within the Employee Benefits Division,
providing essential support to Account Representatives and the Manager. This
individual will be responsible for ensuring day-to-day service excellence for
clients, maintaining meticulous records, and assisting with the full lifecycle
of benefit administration and renewals.
This
role is designed for a detail-oriented professional with 1-3 years of
experience who is ready to gain a professional credential and build a long-term
career in the stable, lucrative insurance brokerage industry.
Essential
Duties and Responsibilities include but are not limited to
Client
Service Support:
Assists Account
Representatives with daily service needs, including claims, billing
eligibility, and resolving service issues.
Process
Management:
Supports the renewal process,
enrollments, terminations, and COBRA administration.
Administrative
Excellence:
Provides high-level
administrative support to the Employee Benefit Manager; prepares, formats,
and edits a wide range of professional documents.
Data
& Reporting:
Creates and interprets various
reports; ensures the accuracy of the Broker's administration system
(AMS360) in a timely manner.
Market
Research:
Organizes market research and
maintains a marketing database; analyzes questionnaires and feedback forms
to drive insights.
Implementation:
Assists with implementation activities for both new and existing clients,
including the completion and processing of applications.
Meeting
Coordination:
Schedules and prepares
materials for open enrollment meetings; collects necessary data and forms
for regulatory compliance.
Workflow
Maintenance:
Maintains a clear
understanding of carrier product offerings and processes to ensure an
efficient workflow; follows all broker policies regarding client files and
policy reviews.
Travel:
May travel within the U.S. for customer service tasks, such as strategy
meetings and enrollment sessions.
Qualifications
The
ideal candidate is a detail-oriented professional capable of multi-tasking in a
deadline-driven environment. They must be a team player who is creative,
flexible, and solution-oriented. To perform this job successfully, an
individual must be able to perform each essential duty satisfactorily.
Must
obtain a California Life and Health License within three months of the
start date.
College
degree or equivalent experience; 1-3 years of experience in an office
environment with a solid understanding of basic business operations.
Proficiency
in speaking, reading, and writing in business-level Japanese and English
is required.
High
competency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and the
aptitude to learn industry-specific systems (Zywave, Employee Navigator,
Applied Epic).
Effective
written and verbal communication skills.
High
level of attention to detail, emotional intelligence, and the ability to
work effectively both independently and within a team.
Advanced
skills in Excel and experience with Adobe Creative Cloud (Photoshop,
Premiere) or Adobe PDF. (Preferred)
Strong
data analysis and reporting capabilities with a proven ability to provide
data-driven insights. (Preferred)
A
highly responsible and productive individual who remains professional
under pressure and is willing to try new approaches to solve problems.
(Preferred)
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.