Resident Services Receptionist/Package Concierge
Southminster, Charlotte, NC, United States
Description
Full-Time Receptionist / Package Concierge
We're looking for a reliable, customer-focused professional to join our team as a Receptionist / Package Concierge. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering exceptional service.
Schedule:
Monday - Friday, 8:30am - 4:30pm and one full weekend each month
Must have the flexibility to work the 8:00am - 8:00pm (M-F), 9:00am - 7:00pm (Sat-Sun) which are the hours for the Resident Service desk. This availability is required to potentially cover for occasional shifts.
About the Role
You'll be the first point of contact for residents, families, and visitors while also managing all incoming and outgoing packages. This position plays a key role in creating a welcoming, organized, and supportive community environment.
Key Responsibilities
Answer, screen, and transfer incoming calls using a multi-line system
Greeting visitors and ensure proper check-in procedures
Assist residents with questions, requests, and directions
Coordinate all package deliveries and shipments (receiving, logging, notifying, distributing)
Maintain accurate resident and business information
Monitor and manage deliveries, messages, and service requests
Handle maintenance and housekeeping calls after hours/weekends
Track resident status updates (hospital stays, travel notices, etc.)
Provide general concierge support (local recommendations, guest room coordination, etc.)
Always ensure confidentiality and professionalism
What We're Looking For
Strong customer service and communication skills
Ability to multitask and stay organized in a busy environment
Comfortable working independently with minimal supervision
Friendly, professional demeanor and pleasant phone presence
Experience working with seniors is a plus
Qualifications
High school diploma or GED preferred
5+ years of receptionist or customer service experience preferred
Experience with multi-line phone systems
Physical Requirements
Ability to lift up to 50 lbs. unassisted
Ability to stand and walk for extended periods
Must be able to drive a golf cart and pass test
Why Join Us?
We're committed to creating a supportive, respectful workplace where team members feel valued. Our community is built on compassion, collaboration, and excellence in service
Full-Time Receptionist / Package Concierge
We're looking for a reliable, customer-focused professional to join our team as a Receptionist / Package Concierge. This role is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering exceptional service.
Schedule:
Monday - Friday, 8:30am - 4:30pm and one full weekend each month
Must have the flexibility to work the 8:00am - 8:00pm (M-F), 9:00am - 7:00pm (Sat-Sun) which are the hours for the Resident Service desk. This availability is required to potentially cover for occasional shifts.
About the Role
You'll be the first point of contact for residents, families, and visitors while also managing all incoming and outgoing packages. This position plays a key role in creating a welcoming, organized, and supportive community environment.
Key Responsibilities
Answer, screen, and transfer incoming calls using a multi-line system
Greeting visitors and ensure proper check-in procedures
Assist residents with questions, requests, and directions
Coordinate all package deliveries and shipments (receiving, logging, notifying, distributing)
Maintain accurate resident and business information
Monitor and manage deliveries, messages, and service requests
Handle maintenance and housekeeping calls after hours/weekends
Track resident status updates (hospital stays, travel notices, etc.)
Provide general concierge support (local recommendations, guest room coordination, etc.)
Always ensure confidentiality and professionalism
What We're Looking For
Strong customer service and communication skills
Ability to multitask and stay organized in a busy environment
Comfortable working independently with minimal supervision
Friendly, professional demeanor and pleasant phone presence
Experience working with seniors is a plus
Qualifications
High school diploma or GED preferred
5+ years of receptionist or customer service experience preferred
Experience with multi-line phone systems
Physical Requirements
Ability to lift up to 50 lbs. unassisted
Ability to stand and walk for extended periods
Must be able to drive a golf cart and pass test
Why Join Us?
We're committed to creating a supportive, respectful workplace where team members feel valued. Our community is built on compassion, collaboration, and excellence in service