Permit Service Specialist (COMMUNITY DEVELOPMENT -BUILDING)
GovernmentJobs.com, Tamarac, FL, United States
Job Title
This is a specialized technical position that provides customer service to process permit applications and plan submittals from the initial submittal through permit issuance, schedule inspections, update contractor registration, and perform other administrative duties related to permitting and associated items within the Community Development Department. Examples of Duties
Essential job functions include: Providing superior customer service and conveying information to contractors, design professionals, homeowners, business owners, residents, and various other individuals concerning the status of their permits through various media types. Reviewing permit applications, plans, and related documents submitted by contractors, design professionals, homeowners, business owners, and various other individuals for completeness and the minimum submission requirements and determining the correct permit type the applicant should apply for. Inputting, verifying, and updating permit application data in the City's computer system. Identifying the appropriate review agencies and routing plans for review to these agencies. Notifying appropriate parties involved in the plan review and permit application process of status throughout the process. Verifying and accessing fees, creating invoices, and collecting fees related to permitting within the Department. Processing approved plans for issuance and issuing permitted plans once all required fees are collected and associated requirements are met. Scheduling inspections and routing telephone calls regarding inspection time frames and questions. Responding to public inquiries in a courteous manner; providing information within the area of assignment; resolving complaints in an efficient and timely manner. Educating customers in permitting procedures and explaining actions required for permitting processing. Demonstrating a polite, helpful, and courteous manner when engaged in any activity involving the public while demonstrating an understanding, consideration, and respect for cultural, religious, and gender differences. Interacting and consulting with a variety of individuals and groups in the performance of job responsibilities, including City personnel in various departments, outside agencies, property owners, business owners, community groups, and others. Participating in process improvements for the Department. Performing related work as required. Requirements
Education: Graduation from an accredited high school or possession of a GED equivalency diploma. Proof of the highest level of completed education must be submitted as an attachment with application. (Applications without attached proof of education will not be processed for consideration.) Experience and Training: Reasonable experience performing administrative duties, including customer service and public interaction. Experience providing administrative support or issuing permits in a construction, architecture, engineering environment or closely related field preferred. Necessary Special Qualifications: Knowledge of Word and Excel required (Must pass Word/Excel pre-employment assessment). Physical Requirements: Light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing, and/or pulling of objects and materials up to thirty (30) pounds. Descending and climbing stairways and extended periods of sitting and standing may be required. Work Environment: Work is performed primarily in a standard office environment. Tasks are regularly performed without exposure to adverse environmental conditions. Sensory: The ability to perceive and differentiate visual cues or signals. Tasks require the ability to communicate orally and in writing. Supplemental Information
Knowledge, Skills, and Abilities: Knowledge of the applicable ordinances, rules, and regulations, which pertain to the issuance of permits and development process within the Department. Knowledge of departmental procedures in the receipt and recording of cash and non-cash payments. Knowledge of principles and methods of public record maintenance. Knowledge of fees pertaining to each type of permit. Knowledge of office practices, procedures, and equipment. Considerable skills in the operation of computers, word processing, permitting software including electronic permitting, and PC applications. Ability to meet with the general public and contractors to explain the plan review and permitting process. Ability to ascertain the different types of permits and fees applicable to each construction project. Ability to establish and maintain effective working relations with employees within the Division, Department, and City, as well as external customers such as builders, contractors, property owners, representatives of commercial, industrial, and utility companies, and outside organizations with the goal of fostering positive employee relations and employee morale. Ability to understand and carry out moderately complex oral and written instructions. Ability to effectively communicate and educate the general public in layman's terms. Ability to make decisions in accordance with procedures, laws, and regulations and apply them to the job. Ability to maintain clerical records and prepare various reports according to City and departmental requirements. Ability to manage tasks effectively and meet deadlines; ability to manage multiple, high-priority assignments. Ability to communicate effectively and persuasively, both verbally and in writing to individuals as well as groups. Ability to withstand pressure of competing priorities and varied responsibilities and to work efficiently and effectively to develop win-win solutions. Ability to meet with the public, and explain processes tactfully and impartially, sometimes in a stressful or emotional situation. Ability to work in a fast-paced environment.
This is a specialized technical position that provides customer service to process permit applications and plan submittals from the initial submittal through permit issuance, schedule inspections, update contractor registration, and perform other administrative duties related to permitting and associated items within the Community Development Department. Examples of Duties
Essential job functions include: Providing superior customer service and conveying information to contractors, design professionals, homeowners, business owners, residents, and various other individuals concerning the status of their permits through various media types. Reviewing permit applications, plans, and related documents submitted by contractors, design professionals, homeowners, business owners, and various other individuals for completeness and the minimum submission requirements and determining the correct permit type the applicant should apply for. Inputting, verifying, and updating permit application data in the City's computer system. Identifying the appropriate review agencies and routing plans for review to these agencies. Notifying appropriate parties involved in the plan review and permit application process of status throughout the process. Verifying and accessing fees, creating invoices, and collecting fees related to permitting within the Department. Processing approved plans for issuance and issuing permitted plans once all required fees are collected and associated requirements are met. Scheduling inspections and routing telephone calls regarding inspection time frames and questions. Responding to public inquiries in a courteous manner; providing information within the area of assignment; resolving complaints in an efficient and timely manner. Educating customers in permitting procedures and explaining actions required for permitting processing. Demonstrating a polite, helpful, and courteous manner when engaged in any activity involving the public while demonstrating an understanding, consideration, and respect for cultural, religious, and gender differences. Interacting and consulting with a variety of individuals and groups in the performance of job responsibilities, including City personnel in various departments, outside agencies, property owners, business owners, community groups, and others. Participating in process improvements for the Department. Performing related work as required. Requirements
Education: Graduation from an accredited high school or possession of a GED equivalency diploma. Proof of the highest level of completed education must be submitted as an attachment with application. (Applications without attached proof of education will not be processed for consideration.) Experience and Training: Reasonable experience performing administrative duties, including customer service and public interaction. Experience providing administrative support or issuing permits in a construction, architecture, engineering environment or closely related field preferred. Necessary Special Qualifications: Knowledge of Word and Excel required (Must pass Word/Excel pre-employment assessment). Physical Requirements: Light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing, and/or pulling of objects and materials up to thirty (30) pounds. Descending and climbing stairways and extended periods of sitting and standing may be required. Work Environment: Work is performed primarily in a standard office environment. Tasks are regularly performed without exposure to adverse environmental conditions. Sensory: The ability to perceive and differentiate visual cues or signals. Tasks require the ability to communicate orally and in writing. Supplemental Information
Knowledge, Skills, and Abilities: Knowledge of the applicable ordinances, rules, and regulations, which pertain to the issuance of permits and development process within the Department. Knowledge of departmental procedures in the receipt and recording of cash and non-cash payments. Knowledge of principles and methods of public record maintenance. Knowledge of fees pertaining to each type of permit. Knowledge of office practices, procedures, and equipment. Considerable skills in the operation of computers, word processing, permitting software including electronic permitting, and PC applications. Ability to meet with the general public and contractors to explain the plan review and permitting process. Ability to ascertain the different types of permits and fees applicable to each construction project. Ability to establish and maintain effective working relations with employees within the Division, Department, and City, as well as external customers such as builders, contractors, property owners, representatives of commercial, industrial, and utility companies, and outside organizations with the goal of fostering positive employee relations and employee morale. Ability to understand and carry out moderately complex oral and written instructions. Ability to effectively communicate and educate the general public in layman's terms. Ability to make decisions in accordance with procedures, laws, and regulations and apply them to the job. Ability to maintain clerical records and prepare various reports according to City and departmental requirements. Ability to manage tasks effectively and meet deadlines; ability to manage multiple, high-priority assignments. Ability to communicate effectively and persuasively, both verbally and in writing to individuals as well as groups. Ability to withstand pressure of competing priorities and varied responsibilities and to work efficiently and effectively to develop win-win solutions. Ability to meet with the public, and explain processes tactfully and impartially, sometimes in a stressful or emotional situation. Ability to work in a fast-paced environment.