Salesforce Analyst
Towne Park LLC, Plymouth Meeting, PA, United States
Salesforce Analyst page is loaded## Salesforce Analystlocations:
Field Support Center - Plymouth Meeting, PAtime type:
Full timeposted on:
Posted Todayjob requisition id:
REQ26-67364# ***At Towne Park, it’s more than a job, you can make an impact.***A career with us is rewarding in more ways than one.As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.Towne Park is a place where you can make a difference and create smiles every day.Click
for important notices that may be applicable to you.For more information about our privacy policy, please click .Compensation: Towne is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $105,000 - $115,000.
Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.
Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.
Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.**SUMMARY**The Salesforce Analyst serves as the organizational owner of the Salesforce platform and leads its ongoing operational evolution. This role is responsible for guiding all Salesforce‐related initiatives, including reporting and analytics, workflow automation, AI‐driven enhancements, and long‐term system optimization. Rather than maintaining the CRM in its current state, the Salesforce Analyst continually assesses platform performance, analyzes business needs, and implements improvements that strengthen sales productivity and support company growth. The position requires strategic Salesforce expertise, advanced reporting capabilities, strong automation skills, and experience leveraging AI tools within Salesforce to enhance insights and operational efficiency.**ESSENTIAL FUNCTIONS**Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.Descriptive Statement(s)Salesforce Strategy & Platform Ownership: Serve as the primary Salesforce expert and system owner. Evaluate current Salesforce configuration and recommend improvements aligned with company growth. Develop and execute a Salesforce roadmap to evolve the platform as business needs change. Ensure scalability, efficiency, and long-term system sustainability. Lead Salesforce release management and new feature implementationReporting, Analytics & Business Intelligence: Build dashboards and forecasting tools. Analyze pipeline health, conversion metrics, win/loss trends, and revenue performance. Partner with Commercial Leadership to define and refine KPIs. Translate business data into actionable insights. Continuously assess current state reporting and enhance visibility as the organization growsAutomation & Process Optimization: Design and implement advanced Salesforce Flows and automation. Eliminate manual processes through workflow optimization. Improve opportunity management, lead routing, and forecasting automation. Support integrations between Salesforce and other enterprise systemsAI Enablement & Innovation: Leverage and identify opportunities to use AI to enhance sales productivity and pipeline intelligence. Implement AI-driven forecasting, lead scoring, and automation enhancements. Stay ahead of emerging Salesforce AI features and tools.Data Governance & Integrity: Establish data quality standards and monitoring processes. Create governance frameworks for accurate forecasting and reporting. Maintain security, permissions, and compliance best practices.Training & Cross-Functional Partnership: Act as the trusted advisor for Sales, Marketing, and Finance teams. Drive Salesforce adoption and best practices. Develop documentation and training materials.## **QUALIFICATIONS****Education:*** Bachelor’s degree in Business Administration or related field**Required Licensure, Certification, etc.:*** Salesforce Administrator Certification (Preferred)**Work Experience:*** 5-7+ years of progressive experience administering and optimizing Salesforce* Proven experience serving as the primary Salesforce owner or lead administrator**Knowledge & Skills:*** Demonstrated success building advanced reports and dashboards for pipeline, forecasting, and revenue visibility* Experience designing and implementing Salesforce Flows and workflow automation to eliminate manual processes* Experience evolving Salesforce architecture as business needs change (new verticals, new sales models, organizational growth, etc.)* Experience leveraging AI tools within Salesforce (predictive insights and automation enhancements)* Experience partnering cross-functionally with Sales, Marketing, Finance, and Operations leadership* Strong analytical skills with the ability to translate CRM data into actionable revenue and performance insights**About Towne** Towne is an exceptional arrival through departure experience company. Through our fully integrated technology and operations platform, we deliver parking and hospitality-focused solutions in the places where people live, learn, work, play, rejuvenate, and recover.
Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit
and follow us on .## ***Click*** ***to learn more about the following:***## ***Towne is an Affirmative Action, Equal Opportunity and E-Verify participating Employer, and encourage applications from all qualified individuals, including those with disabilities and veterans.
Towne will consider for employment qualified applicants with arrest and conviction records.
Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at HRSupport@townepark.com or (844) 869-6375.***Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the Company’s record retention practices, and rights you may have under the CCPA. #J-18808-Ljbffr
Field Support Center - Plymouth Meeting, PAtime type:
Full timeposted on:
Posted Todayjob requisition id:
REQ26-67364# ***At Towne Park, it’s more than a job, you can make an impact.***A career with us is rewarding in more ways than one.As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.Towne Park is a place where you can make a difference and create smiles every day.Click
for important notices that may be applicable to you.For more information about our privacy policy, please click .Compensation: Towne is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $105,000 - $115,000.
Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.
Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.
Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.**SUMMARY**The Salesforce Analyst serves as the organizational owner of the Salesforce platform and leads its ongoing operational evolution. This role is responsible for guiding all Salesforce‐related initiatives, including reporting and analytics, workflow automation, AI‐driven enhancements, and long‐term system optimization. Rather than maintaining the CRM in its current state, the Salesforce Analyst continually assesses platform performance, analyzes business needs, and implements improvements that strengthen sales productivity and support company growth. The position requires strategic Salesforce expertise, advanced reporting capabilities, strong automation skills, and experience leveraging AI tools within Salesforce to enhance insights and operational efficiency.**ESSENTIAL FUNCTIONS**Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.Descriptive Statement(s)Salesforce Strategy & Platform Ownership: Serve as the primary Salesforce expert and system owner. Evaluate current Salesforce configuration and recommend improvements aligned with company growth. Develop and execute a Salesforce roadmap to evolve the platform as business needs change. Ensure scalability, efficiency, and long-term system sustainability. Lead Salesforce release management and new feature implementationReporting, Analytics & Business Intelligence: Build dashboards and forecasting tools. Analyze pipeline health, conversion metrics, win/loss trends, and revenue performance. Partner with Commercial Leadership to define and refine KPIs. Translate business data into actionable insights. Continuously assess current state reporting and enhance visibility as the organization growsAutomation & Process Optimization: Design and implement advanced Salesforce Flows and automation. Eliminate manual processes through workflow optimization. Improve opportunity management, lead routing, and forecasting automation. Support integrations between Salesforce and other enterprise systemsAI Enablement & Innovation: Leverage and identify opportunities to use AI to enhance sales productivity and pipeline intelligence. Implement AI-driven forecasting, lead scoring, and automation enhancements. Stay ahead of emerging Salesforce AI features and tools.Data Governance & Integrity: Establish data quality standards and monitoring processes. Create governance frameworks for accurate forecasting and reporting. Maintain security, permissions, and compliance best practices.Training & Cross-Functional Partnership: Act as the trusted advisor for Sales, Marketing, and Finance teams. Drive Salesforce adoption and best practices. Develop documentation and training materials.## **QUALIFICATIONS****Education:*** Bachelor’s degree in Business Administration or related field**Required Licensure, Certification, etc.:*** Salesforce Administrator Certification (Preferred)**Work Experience:*** 5-7+ years of progressive experience administering and optimizing Salesforce* Proven experience serving as the primary Salesforce owner or lead administrator**Knowledge & Skills:*** Demonstrated success building advanced reports and dashboards for pipeline, forecasting, and revenue visibility* Experience designing and implementing Salesforce Flows and workflow automation to eliminate manual processes* Experience evolving Salesforce architecture as business needs change (new verticals, new sales models, organizational growth, etc.)* Experience leveraging AI tools within Salesforce (predictive insights and automation enhancements)* Experience partnering cross-functionally with Sales, Marketing, Finance, and Operations leadership* Strong analytical skills with the ability to translate CRM data into actionable revenue and performance insights**About Towne** Towne is an exceptional arrival through departure experience company. Through our fully integrated technology and operations platform, we deliver parking and hospitality-focused solutions in the places where people live, learn, work, play, rejuvenate, and recover.
Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit
and follow us on .## ***Click*** ***to learn more about the following:***## ***Towne is an Affirmative Action, Equal Opportunity and E-Verify participating Employer, and encourage applications from all qualified individuals, including those with disabilities and veterans.
Towne will consider for employment qualified applicants with arrest and conviction records.
Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at HRSupport@townepark.com or (844) 869-6375.***Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the Company’s record retention practices, and rights you may have under the CCPA. #J-18808-Ljbffr