Founding Customer Value Architect
Getclera, San Francisco, CA, United States
# Founding Customer Value Architect#### LocationSan Francisco#### Experience1-7 years#### VisaWe offer/transfer visa sponsorships## About this roleThe RoleHead of Customer Success
& Value RealizationThis role exists to turn onboarding and value realization into a repeatable, scalable **"Minoa Playbook"** — so customers realize business impact quickly, adopt deeply across teams, and expand without relying on founder heroics.If you've built value programs and felt them become rinse-and-repeat, this is the opposite: you'll design the operating system from scratch and influence product direction through real customer signal.Why this role mattersYou'll join a six-person team building the playbook as they go. This is a 0-to-1 motion — no inherited processes, no legacy systems. You'll own the entire post-sales journey and shape what "great" looks like for every customer.What You'll Own01**Onboarding & implementation** — Own the end-to-end onboarding journey: discovery, implementation, launch, and adoption ramp. Build "The Minoa Implementation Playbook" v1 with decks, templates, config guides, and enablement assets.02**Value realization & exec rhythm** — Lead value workshops and define a Value Realization Plan with each customer champion. Establish MBR/QBR cadences that tie Minoa usage to hard business outcomes.03**Expansion discovery** — Source expansion opportunities through value discovery, QBRs, and multi-threading across personas. Partner on expansion motions and packaging value services.04**Voice of Customer** — Deliver a bi-weekly VoC synthesis that shapes roadmap and messaging. Bridge "feature requests" to "outcome drivers" with prioritized specs rooted in customer friction.05**First-line support** — Be the shield for post-sales questions. Resolve config issues independently, automate cumbersome processes, and escalate precisely when truly needed.06**Scale yourself** — Build reusable assets, lightweight automation, and repeatable operating rhythms. Set up AI/agentic workflows that reduce manual work and increase leverage.30 / 60 / 90 Days30 days→ Ship Implementation Playbook v1
→ Run it end-to-end with 2–3 customers
→ Baseline TTFV + activation metrics60 days→ 100% accounts with Value Realization Plans
→ Launch customer education loop
→ Bi-weekly VoC driving roadmap decisions90 days→ ~80% less founder time on onboarding
→ TTFV down from months to weeks
→ $100k+ expansion pipeline sourced12-Month VisionOnboarding is consistent and scalable — it runs without founder dependency. Customers clearly articulate their business case, track realized outcomes, and champion Minoa internally.Expansion is repeatable: you've defined triggers, plays, and proof points. At least 3 major product improvements are directly traced to your value signal. You have a clear plan for scaling the function — people, automation, or both.Who Thrives HereSomeone who loves both the **cloud** — strategy, exec conversations, outcome framing — and the **dirt** — configuration, data hygiene, operational follow-through.Proven 0-to-1 builder — you've created a program, playbook, or motion from scratchDeep value orientation — you naturally think in KPIs, business cases, and outcomesStrong customer presence — can lead workshops, handle execs, and run crisp meetingsStrong writer and structured operator — you turn ambiguity into phases, milestones, and clear next stepsNice to havesValue Engineering / BVC background · Complex enterprise onboarding experience · Product analytics comfort · Interest in AI/agentic workflows- 2
Role deep diveMinoa offers a competitive compensation package for the Founding Customer Value Architect role. The salary range is USD 140k - 200k per year, plus meaningful equity. Apply through Clera to learn more about the full compensation details.ToggleThe Founding Customer Value Architect role at Minoa involves The Role Head of Customer Success & Value Realization This role exists to turn onboarding and value realization into a repeatable, scalable "Minoa Playbook" — so customers realize business impact...ToggleThe Founding Customer Value Architect position at Minoa is based in San Francisco, United States and is on-site. Contact the company through Clera for specific work arrangement details.ToggleYou can apply for the Founding Customer Value Architect position at Minoa directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.Toggle## Founding Customer Value ArchitectExplore more opportunities that match your interests #J-18808-Ljbffr
& Value RealizationThis role exists to turn onboarding and value realization into a repeatable, scalable **"Minoa Playbook"** — so customers realize business impact quickly, adopt deeply across teams, and expand without relying on founder heroics.If you've built value programs and felt them become rinse-and-repeat, this is the opposite: you'll design the operating system from scratch and influence product direction through real customer signal.Why this role mattersYou'll join a six-person team building the playbook as they go. This is a 0-to-1 motion — no inherited processes, no legacy systems. You'll own the entire post-sales journey and shape what "great" looks like for every customer.What You'll Own01**Onboarding & implementation** — Own the end-to-end onboarding journey: discovery, implementation, launch, and adoption ramp. Build "The Minoa Implementation Playbook" v1 with decks, templates, config guides, and enablement assets.02**Value realization & exec rhythm** — Lead value workshops and define a Value Realization Plan with each customer champion. Establish MBR/QBR cadences that tie Minoa usage to hard business outcomes.03**Expansion discovery** — Source expansion opportunities through value discovery, QBRs, and multi-threading across personas. Partner on expansion motions and packaging value services.04**Voice of Customer** — Deliver a bi-weekly VoC synthesis that shapes roadmap and messaging. Bridge "feature requests" to "outcome drivers" with prioritized specs rooted in customer friction.05**First-line support** — Be the shield for post-sales questions. Resolve config issues independently, automate cumbersome processes, and escalate precisely when truly needed.06**Scale yourself** — Build reusable assets, lightweight automation, and repeatable operating rhythms. Set up AI/agentic workflows that reduce manual work and increase leverage.30 / 60 / 90 Days30 days→ Ship Implementation Playbook v1
→ Run it end-to-end with 2–3 customers
→ Baseline TTFV + activation metrics60 days→ 100% accounts with Value Realization Plans
→ Launch customer education loop
→ Bi-weekly VoC driving roadmap decisions90 days→ ~80% less founder time on onboarding
→ TTFV down from months to weeks
→ $100k+ expansion pipeline sourced12-Month VisionOnboarding is consistent and scalable — it runs without founder dependency. Customers clearly articulate their business case, track realized outcomes, and champion Minoa internally.Expansion is repeatable: you've defined triggers, plays, and proof points. At least 3 major product improvements are directly traced to your value signal. You have a clear plan for scaling the function — people, automation, or both.Who Thrives HereSomeone who loves both the **cloud** — strategy, exec conversations, outcome framing — and the **dirt** — configuration, data hygiene, operational follow-through.Proven 0-to-1 builder — you've created a program, playbook, or motion from scratchDeep value orientation — you naturally think in KPIs, business cases, and outcomesStrong customer presence — can lead workshops, handle execs, and run crisp meetingsStrong writer and structured operator — you turn ambiguity into phases, milestones, and clear next stepsNice to havesValue Engineering / BVC background · Complex enterprise onboarding experience · Product analytics comfort · Interest in AI/agentic workflows- 2
Role deep diveMinoa offers a competitive compensation package for the Founding Customer Value Architect role. The salary range is USD 140k - 200k per year, plus meaningful equity. Apply through Clera to learn more about the full compensation details.ToggleThe Founding Customer Value Architect role at Minoa involves The Role Head of Customer Success & Value Realization This role exists to turn onboarding and value realization into a repeatable, scalable "Minoa Playbook" — so customers realize business impact...ToggleThe Founding Customer Value Architect position at Minoa is based in San Francisco, United States and is on-site. Contact the company through Clera for specific work arrangement details.ToggleYou can apply for the Founding Customer Value Architect position at Minoa directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.Toggle## Founding Customer Value ArchitectExplore more opportunities that match your interests #J-18808-Ljbffr