Client Engagement Specialist
Interior Office Solutions, Los Angeles, CA, United States
Job Description
Are you passionate about creating exceptional customer experiences? We are looking for a motivated Client Engagement Specialist to support our Client Engagement Manager (CEM) and Managing Director (MD) while ensuring the smooth operations of our Customer Experience Center. This entry-level role offers the opportunity to engage with clients, streamline showroom operations, and provide essential administrative support to our sales team. Reports to:
Managing Director (MD) Level:
Entry-Level Position, Hourly Key Responsibilities Customer Experience Center Operations:
Ensure the organization, cleanliness, and overall appealing appearance of the Customer Experience Center. Maintain inventory and order supplies for the kitchen, office, janitorial, and printing needs. Efficiently manage the storage room and coordinate with the Property Manager and janitorial teams for necessary repairs and facility requirements. Facilitate internal communication by distributing information and scheduling presentations.
Reception & Guest Services:
Handle incoming calls for the Customer Experience Center and other locations as required. Deliver urgent messages and assist in locating employees when needed. Warmly greet guests, offer refreshments, and guide them to meeting spaces. Prepare conference rooms for meetings, including catering arrangements and presentation materials. Manage employee parking cards and coordinate guest parking efficiently.
Mail, Shipping & Receiving:
Process daily mail, including the sending, receiving, and distribution of invoices, checks, correspondence, and samples. Utilize FedEx and UPS online systems for packaging preparation and shipping. Occasionally handle small furniture shipments for the Customer Experience Center.
Executive & Administrative Support:
Provide comprehensive administrative support to the Managing Director and client engagement managers. Manage calendars, schedule appointments, and arrange meetings, events, and travel. Review and respond to incoming emails, phone calls, and messages on behalf of leadership. Prepare, edit, and distribute correspondence, agendas, presentations, and essential documents. Maintain and update sales files and records in NetSuite and SharePoint. Deliver samples to clients or influencers as needed. Assist with data entry and information management in NetSuite CRM. Serve as a liaison between leadership, employees, and clients to ensure effective communication. Support client engagement activities by responding to inquiries and assisting with opportunities. Participate in the Culture Committee to help plan and execute internal events within budget. Regularly update vendor contacts and discount information in NetSuite.
Qualifications and Skills:
Outstanding communication and customer service skills. Outgoing personality with strong interpersonal abilities. Solid work ethic and motivation to contribute. Bachelor's Degree preferred.
Are you passionate about creating exceptional customer experiences? We are looking for a motivated Client Engagement Specialist to support our Client Engagement Manager (CEM) and Managing Director (MD) while ensuring the smooth operations of our Customer Experience Center. This entry-level role offers the opportunity to engage with clients, streamline showroom operations, and provide essential administrative support to our sales team. Reports to:
Managing Director (MD) Level:
Entry-Level Position, Hourly Key Responsibilities Customer Experience Center Operations:
Ensure the organization, cleanliness, and overall appealing appearance of the Customer Experience Center. Maintain inventory and order supplies for the kitchen, office, janitorial, and printing needs. Efficiently manage the storage room and coordinate with the Property Manager and janitorial teams for necessary repairs and facility requirements. Facilitate internal communication by distributing information and scheduling presentations.
Reception & Guest Services:
Handle incoming calls for the Customer Experience Center and other locations as required. Deliver urgent messages and assist in locating employees when needed. Warmly greet guests, offer refreshments, and guide them to meeting spaces. Prepare conference rooms for meetings, including catering arrangements and presentation materials. Manage employee parking cards and coordinate guest parking efficiently.
Mail, Shipping & Receiving:
Process daily mail, including the sending, receiving, and distribution of invoices, checks, correspondence, and samples. Utilize FedEx and UPS online systems for packaging preparation and shipping. Occasionally handle small furniture shipments for the Customer Experience Center.
Executive & Administrative Support:
Provide comprehensive administrative support to the Managing Director and client engagement managers. Manage calendars, schedule appointments, and arrange meetings, events, and travel. Review and respond to incoming emails, phone calls, and messages on behalf of leadership. Prepare, edit, and distribute correspondence, agendas, presentations, and essential documents. Maintain and update sales files and records in NetSuite and SharePoint. Deliver samples to clients or influencers as needed. Assist with data entry and information management in NetSuite CRM. Serve as a liaison between leadership, employees, and clients to ensure effective communication. Support client engagement activities by responding to inquiries and assisting with opportunities. Participate in the Culture Committee to help plan and execute internal events within budget. Regularly update vendor contacts and discount information in NetSuite.
Qualifications and Skills:
Outstanding communication and customer service skills. Outgoing personality with strong interpersonal abilities. Solid work ethic and motivation to contribute. Bachelor's Degree preferred.