Manager, Revenue Retention
SafeStreetsUSA, Lehi, UT, United States
Location:
Lehi UT Office 3400 N 1200 W Lehi, UT 84043, USA
Responsibilities
Lead, mentor, and develop the retention team, including captains, specialists and support staff
Set performance goals, KPIs, and incentive structures to improve attrition rate while protecting customer relationships
Work with CRM and analytics tools to track performance and customer journeys
Gather customer feedback and implement improvements based on insights
Monitor and report on key performance indicators such as churn rate, retention rate, and customer lifetime value
Handle crisis and escalation management
Maintain a customer-focused mindset
Drive cancellation savings and overall retention metrics
Track monthly and annual churn rate and overall attrition rate
Requirements and Working Conditions
Must be able to lift up to 25 lbs and sit or stand for periods during the work day
Work is performed in an office setting
Available to accommodate varying schedule needs
High call volume and performance-based environment
Must be able to speak clearly and professionally on the phone
Qualifications All SafeStreets employees must be 18 years of age or older.
Sales, Customer Service and/or Collections experience required.
Education required GED/HS.
Been employed at SafeStreets for a minimum of 2 years or previous management experience of at least 2 years preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Lehi UT Office 3400 N 1200 W Lehi, UT 84043, USA
Responsibilities
Lead, mentor, and develop the retention team, including captains, specialists and support staff
Set performance goals, KPIs, and incentive structures to improve attrition rate while protecting customer relationships
Work with CRM and analytics tools to track performance and customer journeys
Gather customer feedback and implement improvements based on insights
Monitor and report on key performance indicators such as churn rate, retention rate, and customer lifetime value
Handle crisis and escalation management
Maintain a customer-focused mindset
Drive cancellation savings and overall retention metrics
Track monthly and annual churn rate and overall attrition rate
Requirements and Working Conditions
Must be able to lift up to 25 lbs and sit or stand for periods during the work day
Work is performed in an office setting
Available to accommodate varying schedule needs
High call volume and performance-based environment
Must be able to speak clearly and professionally on the phone
Qualifications All SafeStreets employees must be 18 years of age or older.
Sales, Customer Service and/or Collections experience required.
Education required GED/HS.
Been employed at SafeStreets for a minimum of 2 years or previous management experience of at least 2 years preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr