Director of Operations
Hyatt Hotels Corporation, Seattle, WA, United States
"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."
116,900.00 Yearly US Dollar (USD) pay basis
When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective. Our hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your trip or even your life.
This is not your typical career opportunity. At Thompson Seattle, a member of the Hyatt collection, we believe our team members can thrive in an empowered, supportive, creative and energetic environment. As a member of the property’s Leadership Committee, the Director of Operations is a highly visible role with exposure to Senior and Corporate leadership. We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity.
The Director of Operations oversees hotel services including Front Desk operations, Housekeeping, Guest Services, F&B Outlets, and Banquets. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Operations meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.
The Thompson Seattle team works in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment, a supportive work environment, or a daily belly-laugh, if you are ready for this challenge, then we are ready for you.
Qualifications Responsibilities and experience include:
Responsible for short and long term planning and the management of the operations in the front and back of the house
Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
Experience supervising all Rooms and/or F&B Departments
Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
Experience developing standards and operating procedures
Managing and delegating special projects
Direct and oversee development of employees
Hire, train, empower, coach and counsel, performance and salary reviews
Direct the implementation of the payroll, reports, forecasts, inventory and budget
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement procedures to increase guest and associate satisfaction
Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Qualifications
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
6 years or more of progressive hotel Rooms and/or F&B experience
Service oriented style with professional presentations skills
At least 5 years’ experience in a senior role in a hotel
Proven leadership skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Experience implementing new Rooms or F&B concepts
Thompson is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Benefits available with this position include:
Medical / Dental / Vision Insurance (Full-Time) after 30 days of employment
401k
&
Retirement Savings Plan (RSP)
Basic Life Insurance
Short term disability insurance
New Child Leave & Adoption Assistance
Compassionate Leave
Paid Time Off:
· Thompson Seattle colleagues begin accruing Vacation Time on their first day of service. At six months of service, colleagues are vested in the time they have been accruing. Full Time & Part Time Colleagues are eligible for vacation time.
Hire Date Through Four Years – 10 Days or 80 hours
Five to Nine Years – 15 Days or 120 hours
10 years or greater – 20 Days or 160 hours
Full time, part time and on-call colleagues accrue and have the right to utilize sick and safe time according to Seattle’s Paid Sick and Safe Time Ordinance. As a Tier Three employer all colleagues accrue one (1) hour of paid sick and safe time for every 30 hours worked starting on their hire date, however, these colleagues cannot use their accrued sick time until they have completed 90-days of employment with Hyatt
Extended Illness Days:
unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
Holiday Pay:
Full-time colleagues are eligible for holiday pay on their first day of employment. The paid holidays for eligible colleagues recognized by our hotel are: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day, and 2 pre-approved days for Floating Holidays.
Additional perks may include:
Colleague Discounted Rates as of the 1 st day of employment
Complimentary Room Nights for full-time and part-time positions after 90 days of employment
Flexible Spending Account
Subsidized ORCA Pass or free parking
Tuition Reimbursement of $1,000.00 per calendar year
Cellphone Reimbursement
Complimentary Dry Cleaning
Employee Assistance Program
Relocation assistance
Wage Information:
Pay ranges are listed on each job posting individually.
Salaried managers:
The starting salary for this position is
$125,000.00
which is applicable for the first year of employment. The entire range for the position is $116,900.00 to $181,200.00. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications and education.
Our family is always growing. Want to be in the know?
#J-18808-Ljbffr
116,900.00 Yearly US Dollar (USD) pay basis
When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective. Our hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your trip or even your life.
This is not your typical career opportunity. At Thompson Seattle, a member of the Hyatt collection, we believe our team members can thrive in an empowered, supportive, creative and energetic environment. As a member of the property’s Leadership Committee, the Director of Operations is a highly visible role with exposure to Senior and Corporate leadership. We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity.
The Director of Operations oversees hotel services including Front Desk operations, Housekeeping, Guest Services, F&B Outlets, and Banquets. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Operations meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.
The Thompson Seattle team works in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment, a supportive work environment, or a daily belly-laugh, if you are ready for this challenge, then we are ready for you.
Qualifications Responsibilities and experience include:
Responsible for short and long term planning and the management of the operations in the front and back of the house
Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
Experience supervising all Rooms and/or F&B Departments
Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
Experience developing standards and operating procedures
Managing and delegating special projects
Direct and oversee development of employees
Hire, train, empower, coach and counsel, performance and salary reviews
Direct the implementation of the payroll, reports, forecasts, inventory and budget
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement procedures to increase guest and associate satisfaction
Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Qualifications
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
6 years or more of progressive hotel Rooms and/or F&B experience
Service oriented style with professional presentations skills
At least 5 years’ experience in a senior role in a hotel
Proven leadership skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Experience implementing new Rooms or F&B concepts
Thompson is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Benefits available with this position include:
Medical / Dental / Vision Insurance (Full-Time) after 30 days of employment
401k
&
Retirement Savings Plan (RSP)
Basic Life Insurance
Short term disability insurance
New Child Leave & Adoption Assistance
Compassionate Leave
Paid Time Off:
· Thompson Seattle colleagues begin accruing Vacation Time on their first day of service. At six months of service, colleagues are vested in the time they have been accruing. Full Time & Part Time Colleagues are eligible for vacation time.
Hire Date Through Four Years – 10 Days or 80 hours
Five to Nine Years – 15 Days or 120 hours
10 years or greater – 20 Days or 160 hours
Full time, part time and on-call colleagues accrue and have the right to utilize sick and safe time according to Seattle’s Paid Sick and Safe Time Ordinance. As a Tier Three employer all colleagues accrue one (1) hour of paid sick and safe time for every 30 hours worked starting on their hire date, however, these colleagues cannot use their accrued sick time until they have completed 90-days of employment with Hyatt
Extended Illness Days:
unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
Holiday Pay:
Full-time colleagues are eligible for holiday pay on their first day of employment. The paid holidays for eligible colleagues recognized by our hotel are: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day, and 2 pre-approved days for Floating Holidays.
Additional perks may include:
Colleague Discounted Rates as of the 1 st day of employment
Complimentary Room Nights for full-time and part-time positions after 90 days of employment
Flexible Spending Account
Subsidized ORCA Pass or free parking
Tuition Reimbursement of $1,000.00 per calendar year
Cellphone Reimbursement
Complimentary Dry Cleaning
Employee Assistance Program
Relocation assistance
Wage Information:
Pay ranges are listed on each job posting individually.
Salaried managers:
The starting salary for this position is
$125,000.00
which is applicable for the first year of employment. The entire range for the position is $116,900.00 to $181,200.00. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications and education.
Our family is always growing. Want to be in the know?
#J-18808-Ljbffr