Employee Relations Specialist
The ServiceMaster Company, LLC, Lansing, MI, United States
Description
We Play to Win—Together.
ServiceMaster®Brands is building a future fueled by empowered teams and bold ideas. We’re on a path to double our size, and that takes courage, creativity, and relentless drive. If you’re ready to lead change and help franchisees succeed, this is your moment. Join us and be part of something extraordinary. Perks & Benefits That Support You:
Medical, Dental, and Vision insurance starting the first day of the month after you’re hired Competitive 401(k) match to help you invest in your future Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate We’re committed to your development with career advancement and professional growth Work Location
This role is 100% remote and can be based anywhere in the U.S., excluding Los Angeles County. Employee Relations Specialist
The Employee Relations Specialist is a critical member of the HR Business Partner team, supporting a dynamic organization of approximately 700 corporate employees across six business units. This role is responsible for managing escalated employee relations matters, ensuring compliance with employment laws, and driving consistent application of company policies and practices. The specialist serves as a trusted advisor to leaders and employees, balancing employee advocacy with organizational risk mitigation. What you will do:
Serve as the primary point of contact for escalated employee relations concerns, including complaints, conflicts, and policy violations. Conduct prompt, thorough, and impartial investigations; document findings and recommend appropriate actions. Manage all reasonable accommodation requests, leading the interactive process in compliance with applicable laws. Oversee all work visa and employment authorization processes, partnering with external counsel as needed. Own and maintain the employee handbook, ensuring it is regularly updated and compliant with all applicable federal, state, and local laws. Lead the annual compliance training program, partnering with Learning & Development to deliver assigned training content. Identify trends in employee relations issues and recommend proactive solutions to mitigate risk and improve employee experience. Maintain accurate, confidential records and documentation related to employee relations, compliance, and investigations. What you will bring:
Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience). 5–8 years of experience in employee relations, labor relations, or HR compliance roles for organizations with 500-1000 employees. Strong working knowledge of federal, state, and local employment laws and regulations. Proven experience managing complex employee relations issues and conducting investigations. Experience administering reasonable accommodations and understanding of the interactive process. Familiarity with immigration and work authorization processes preferred. Excellent judgment, discretion, and ability to handle sensitive information with confidentiality. Compensation Details
Pay ranges at SMB are designed to reflect skills, experience, and business needs. The range shown excludes location-based adjustments, and most new hires start below the top of the range. For this role, the estimated range starts at $95,000. About SMB
ServiceMaster®Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under seven trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, Aftermath Services®, and Indoor Science. While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purpose—Be there when you need us™—extends to our team, where growth, well-being, and success are priorities. Equal Opportunity Employer
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws. Accessibility & Accommodations
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at weacknowledge@servicemaster.com. Pre-Employment Screening
Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations. California Applicants
Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Privacy Policy
https://www.servicemaster.com/california-applicant-privacy-notice/
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We Play to Win—Together.
ServiceMaster®Brands is building a future fueled by empowered teams and bold ideas. We’re on a path to double our size, and that takes courage, creativity, and relentless drive. If you’re ready to lead change and help franchisees succeed, this is your moment. Join us and be part of something extraordinary. Perks & Benefits That Support You:
Medical, Dental, and Vision insurance starting the first day of the month after you’re hired Competitive 401(k) match to help you invest in your future Enjoy 15 days of paid time off, plus 10 paid holidays and 2 floating holidays to recharge and celebrate We’re committed to your development with career advancement and professional growth Work Location
This role is 100% remote and can be based anywhere in the U.S., excluding Los Angeles County. Employee Relations Specialist
The Employee Relations Specialist is a critical member of the HR Business Partner team, supporting a dynamic organization of approximately 700 corporate employees across six business units. This role is responsible for managing escalated employee relations matters, ensuring compliance with employment laws, and driving consistent application of company policies and practices. The specialist serves as a trusted advisor to leaders and employees, balancing employee advocacy with organizational risk mitigation. What you will do:
Serve as the primary point of contact for escalated employee relations concerns, including complaints, conflicts, and policy violations. Conduct prompt, thorough, and impartial investigations; document findings and recommend appropriate actions. Manage all reasonable accommodation requests, leading the interactive process in compliance with applicable laws. Oversee all work visa and employment authorization processes, partnering with external counsel as needed. Own and maintain the employee handbook, ensuring it is regularly updated and compliant with all applicable federal, state, and local laws. Lead the annual compliance training program, partnering with Learning & Development to deliver assigned training content. Identify trends in employee relations issues and recommend proactive solutions to mitigate risk and improve employee experience. Maintain accurate, confidential records and documentation related to employee relations, compliance, and investigations. What you will bring:
Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience). 5–8 years of experience in employee relations, labor relations, or HR compliance roles for organizations with 500-1000 employees. Strong working knowledge of federal, state, and local employment laws and regulations. Proven experience managing complex employee relations issues and conducting investigations. Experience administering reasonable accommodations and understanding of the interactive process. Familiarity with immigration and work authorization processes preferred. Excellent judgment, discretion, and ability to handle sensitive information with confidentiality. Compensation Details
Pay ranges at SMB are designed to reflect skills, experience, and business needs. The range shown excludes location-based adjustments, and most new hires start below the top of the range. For this role, the estimated range starts at $95,000. About SMB
ServiceMaster®Brands is a leading provider of residential and commercial services in restoration, cleaning, moving, and bioremediation. Founded in 1929, we operate 4,600+ locations through 3,200 franchisees, serving over 1 million homes and businesses annually. Today, we do business under seven trusted brands across 50 states and nine countries, generating more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, Aftermath Services®, and Indoor Science. While each brand has its own identity, we share a vision: to become the most admired brand in every industry we serve. Our purpose—Be there when you need us™—extends to our team, where growth, well-being, and success are priorities. Equal Opportunity Employer
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws. Accessibility & Accommodations
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at weacknowledge@servicemaster.com. Pre-Employment Screening
Employment with ServiceMaster Brands is contingent upon the successful completion of a background check and drug screening. These screenings include criminal background and substance use testing in accordance with applicable laws and regulations. California Applicants
Background checks are required, and qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Privacy Policy
https://www.servicemaster.com/california-applicant-privacy-notice/
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