Salesforce Support Specialist
Milan Laser Hair Removal, Omaha, NE, United States
Career Opportunities with Milan Laser Hair Removal
Milan Laser stands as the largest and most premier laser hair removal company in the nation. We are also honored to be a recipient of the prestigious Best Places to Work In Omaha award, a testament to our commitment to excellence and exceptional culture! With 400+ current locations throughout 38+ states and plans to expand into a national brand, this is a very exciting time to join the Milan Team!
Because it’s fun and progressive. We’re not like other companies where you’re just a number. We are seeking independent thinkers who can add true value to our team.
Because, benefits. Milan will take care of you with paid vacation, 401k, full health, dental and vision. Oh and free laser hair removal. You won’t find that at other corporate gigs.
Because, growing is good. We’re always expanding, improving and looking for people ready for a challenge. Our team members learn the business from the inside‑out and as our business grows, the opportunities abound.
Position Summary:
Milan is seeking a motivated Salesforce Analyst to support the day‑to‑day operation and integrity of the Salesforce platform. This role is responsible for managing Salesforce‑related requests, monitoring ticket queues, and ensuring issues impacting the Field, Call Center, and Headquarters (HQ) are resolved quickly and accurately. The Salesforce Analyst will review and triage requests, maintain data quality, perform system audits, and support ongoing process improvements to ensure Salesforce continues to operate efficiently across the organization. Responsibilities:
Provide world class customer service to the Field, Call Center, and HQ by providing support for Salesforce, third party lenders and additional applications Embrace and foster a team focused work environment Bring a detail oriented focus to Salesforce auditing and processes Prioritize helpdesk tickets and multi‑task, especially when volumes are high Communicate information in a clear and concise manner with good follow up Support updates and new releases to resolve issues quickly Document reported issues, troubleshooting steps and initiate communications with Tier 2 support and third party vendors to resolve escalations quickly Identify, research and present opportunities for improvement Qualifications:
Strong commitment to delivering excellent customer service Ability to quickly learn and apply new systems, tools, and technical processes Strong problem‑solving and troubleshooting skills with attention to detail Adaptable and able to work effectively in a fast‑paced, evolving technical environment Excellent verbal and written communication skills Ability to manage multiple tasks and prioritize support requests effectively Team‑oriented mindset with the ability to work collaboratively across departments Basic understanding of computer systems, software applications, and IT support practices preferred Benefits Include:
Medical, dental, vision, disability and life insurance with in 30 days Unlimited PTO - work with your manager and take time as needed 6 paid holidays $50 cell phone stipend paid out monthly 401k retirement plan with vested 4% employer match after 90 days Career advancement opportunities + Culture/environment Employees and their spouse or legal partner receive free laser hair removal services To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
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Milan is seeking a motivated Salesforce Analyst to support the day‑to‑day operation and integrity of the Salesforce platform. This role is responsible for managing Salesforce‑related requests, monitoring ticket queues, and ensuring issues impacting the Field, Call Center, and Headquarters (HQ) are resolved quickly and accurately. The Salesforce Analyst will review and triage requests, maintain data quality, perform system audits, and support ongoing process improvements to ensure Salesforce continues to operate efficiently across the organization. Responsibilities:
Provide world class customer service to the Field, Call Center, and HQ by providing support for Salesforce, third party lenders and additional applications Embrace and foster a team focused work environment Bring a detail oriented focus to Salesforce auditing and processes Prioritize helpdesk tickets and multi‑task, especially when volumes are high Communicate information in a clear and concise manner with good follow up Support updates and new releases to resolve issues quickly Document reported issues, troubleshooting steps and initiate communications with Tier 2 support and third party vendors to resolve escalations quickly Identify, research and present opportunities for improvement Qualifications:
Strong commitment to delivering excellent customer service Ability to quickly learn and apply new systems, tools, and technical processes Strong problem‑solving and troubleshooting skills with attention to detail Adaptable and able to work effectively in a fast‑paced, evolving technical environment Excellent verbal and written communication skills Ability to manage multiple tasks and prioritize support requests effectively Team‑oriented mindset with the ability to work collaboratively across departments Basic understanding of computer systems, software applications, and IT support practices preferred Benefits Include:
Medical, dental, vision, disability and life insurance with in 30 days Unlimited PTO - work with your manager and take time as needed 6 paid holidays $50 cell phone stipend paid out monthly 401k retirement plan with vested 4% employer match after 90 days Career advancement opportunities + Culture/environment Employees and their spouse or legal partner receive free laser hair removal services To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
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