Inbound Customer Service Representative & Outbound Collector
Spectraforce Technologies, Ankeny, IA, United States
Job Title: Inbound Customer Service Representative & Outbound Collector
Location: Ankeny IA 50021
Duration: 3 months
Schedule: 8:00 AM to 4:30 PM
Note:
Have candidates tested for Customer Service Scenarios. Microsoft Basics, and Basic Typing and include results on submittal.
Responsibilities:
Outbound collections position contacting set area of customers regarding delinquent payments and assists in the collection of past due accounts.
Make payment arrangements on delinquent accounts.
Escalate customer disputes and collections situations as necessary.
Credit limit assessments Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc.).
Meet quarterly goals set at beginning of each quarter (reduce DSO, reduce over Total past due/90+/unapplied cash buckets, etc.).
Work set # of accounts each day and note all efforts.
Assist team in meeting inbound service level standard. Hybrid work environment when training is completed.
Must Haves:
Excel
Typing speed of 40 WPM
Nice to Have:
SAP Experience
Location: Ankeny IA 50021
Duration: 3 months
Schedule: 8:00 AM to 4:30 PM
Note:
Have candidates tested for Customer Service Scenarios. Microsoft Basics, and Basic Typing and include results on submittal.
Responsibilities:
Outbound collections position contacting set area of customers regarding delinquent payments and assists in the collection of past due accounts.
Make payment arrangements on delinquent accounts.
Escalate customer disputes and collections situations as necessary.
Credit limit assessments Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc.).
Meet quarterly goals set at beginning of each quarter (reduce DSO, reduce over Total past due/90+/unapplied cash buckets, etc.).
Work set # of accounts each day and note all efforts.
Assist team in meeting inbound service level standard. Hybrid work environment when training is completed.
Must Haves:
Excel
Typing speed of 40 WPM
Nice to Have:
SAP Experience