Agent, In House Marketing Call Center - Bonnet Creek Resort
Wyndham Destinations, Orlando, FL, United States
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Travel + Leisure Co.
Company Culture
Travel + Leisure Co. Company Culture At Travel + Leisure Co., we strive to attract career-minded and diverse professionals who are motivated to achieve goals, maintain a positive attitude, and thrive in a high-energy environment. Our team members play a key role in creating exceptional vacation experiences for our owners and guests.
Position Summary The In-House Marketing Agent is responsible for contacting arriving guests and owners to schedule resort tours, owner updates, and workshops. This role focuses on outbound calling, guest engagement, and meeting weekly production goals, while maintaining a high level of customer satisfaction and professionalism.
Job Responsibilities
Conduct outbound telephone marketing to guests and owners arriving at the resort
Schedule guests to meet with Member Services for owner updates, workshops, and resort tours
Offer qualified guests promotional gifts or incentives for participating in presentations
Partner with resort staff to review daily arrival sheets and prioritize guest contact
Assist guests with resort information including parking passes, activity schedules, and area brochures
Meet and exceed weekly production and booking goals
Maintain accurate records of guest interactions and appointments
Participate in daily sales and marketing meetings
Maintain a high level of professionalism and guest service at all times
Job Expectations & Requirements
1–3 years of sales, marketing, customer service, or call center experience preferred (not required)
Ability to make 75–100+ outbound calls per day
Strong communication and interpersonal skills
Basic computer skills including Microsoft Excel, Word, and smart devices
Ability to work in a team environment in an on-site call room setting
High School Diploma or equivalent required; College Degree preferred
Must be goal-oriented and comfortable working in a performance-based environment
Benefits, Compensation & Training
Comprehensive Medical, Vision, and Dental Coverage within 30 days
Weekly Base Pay plus Uncapped Commissions
Paid Initial Training (sales process, product knowledge, and sales psychology)
401(k) with Company Match
Monthly, Quarterly, and Annual Recognition Programs
Career Growth and Advancement Opportunities within Travel + Leisure Co.
How You'll Be Rewarded We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program
Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Travel + Leisure Co.
Company Culture
Travel + Leisure Co. Company Culture At Travel + Leisure Co., we strive to attract career-minded and diverse professionals who are motivated to achieve goals, maintain a positive attitude, and thrive in a high-energy environment. Our team members play a key role in creating exceptional vacation experiences for our owners and guests.
Position Summary The In-House Marketing Agent is responsible for contacting arriving guests and owners to schedule resort tours, owner updates, and workshops. This role focuses on outbound calling, guest engagement, and meeting weekly production goals, while maintaining a high level of customer satisfaction and professionalism.
Job Responsibilities
Conduct outbound telephone marketing to guests and owners arriving at the resort
Schedule guests to meet with Member Services for owner updates, workshops, and resort tours
Offer qualified guests promotional gifts or incentives for participating in presentations
Partner with resort staff to review daily arrival sheets and prioritize guest contact
Assist guests with resort information including parking passes, activity schedules, and area brochures
Meet and exceed weekly production and booking goals
Maintain accurate records of guest interactions and appointments
Participate in daily sales and marketing meetings
Maintain a high level of professionalism and guest service at all times
Job Expectations & Requirements
1–3 years of sales, marketing, customer service, or call center experience preferred (not required)
Ability to make 75–100+ outbound calls per day
Strong communication and interpersonal skills
Basic computer skills including Microsoft Excel, Word, and smart devices
Ability to work in a team environment in an on-site call room setting
High School Diploma or equivalent required; College Degree preferred
Must be goal-oriented and comfortable working in a performance-based environment
Benefits, Compensation & Training
Comprehensive Medical, Vision, and Dental Coverage within 30 days
Weekly Base Pay plus Uncapped Commissions
Paid Initial Training (sales process, product knowledge, and sales psychology)
401(k) with Company Match
Monthly, Quarterly, and Annual Recognition Programs
Career Growth and Advancement Opportunities within Travel + Leisure Co.
How You'll Be Rewarded We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program
Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
#J-18808-Ljbffr