Personal Financial Representative (Personal Banker)
Gesa Credit Union, West Richland, WA, United States
Take a leap and join our team! At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.
Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.
Get to know us About - Gesa Credit Union
Role Summary The Personal Financial Services Representative (PFR) is an entry level position, which assists members by establishing new member relationships, opening consumer deposit accounts, account maintenance, taking credit applications, reviewing credit reports, working through loan documentation, closing loans, and serving as a Notary Public. Additionally, the PFR can fluidly transition between tasks assisting members, and supporting the branch as an MSA and Sr. MSA. The PFR is excellent at deepening member relationships by referring, following up, and contacting members through phone calls and other communication methods.
What You Will Be Doing
Provide exceptional member service to all whom we serve
Solve problems, take ownership of member concerns, provide prompt resolutions, and follow up as appropriate. Escalates more complex and sensitive member concerns to senior team members and leadership
Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members. Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures
Offer appropriate products and/or services to deepen member relationships and refer to other team members as appropriate
Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships
Ensure branch equipment is always working properly and escalates non-repairable issues to leadership
Assist non-members with establishing membership
Accurately take consumer lending applications
Review credit reports for concerns and obtain approvals and submit loan documentation
Close loans and effectively communicate with members regarding the next steps
Discuss IRAs and HSAs with members and non-members and meet predetermined goals
Process international and domestic requests
Acts as a Notary Public and performs notarial services in accordance with state regulations and credit union policies
Observe and monitor cash activity to ensure the branch and team members are following established cash limits
Open consumer deposit accounts and perform consumer account maintenance
Place cash and supply orders, balance vault cash, and maintain ATMs
Review and process overrides/approvals within authority while minimizing risk
Mentor and help train new Member Service Associates (MSAs)
Assist leadership with branch certifications, cash drawer audits, cash drawer overages, and OFAC reports
Fluidly transition between tasks as an MSA or Sr. MSA
Perform transactions and service requests on member accounts in an accurate and timely manner
Accurately follow all cash handling procedures and balance your cash drawer at the end of every day
Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act
Assist members with Digital Banking enrollment, navigation, resets, and maintenance
Assist members with complex and sensitive fraud disputes
About You
Professional written and verbal communication
Make sound decisions that minimize risk in a timely manner
Ability to ask open-end and clarifying questions to understand member needs and deepen relationships
Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership
Respect and support all areas of diversity in the workplace and our membership
Complete assigned training programs in a timely and accurate manner
Participate in and support a team environment
Perform their jobs to a reasonable, acceptable standard, which includes attentiveness to detail, timeliness, and quality of work
Exercise the utmost discretion and sensitivity when assisting with member transactions
Qualifications What You Will Need
High School Degree (or equivalent) required
Sales/relationship building experience required
Cash handling experience preferred
At least one (1) year of customer service experience preferred
Demonstrate and support credit union values and service standards
Notary Public
Attend and engage in community events on behalf of the credit union
Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements
Demonstrate a high level of personal integrity and ethics
Report for work on time and maintain a schedule of regular attendance
Some travel may be required
Proficient with varying levels of technology
Our Team Member Value Proposition
Competitive Pay
Medical, Dental, Vision, and Life Insurance
20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
401(k) Match
Incentive Program
Tuition Assistance and Student Loan Repayment
Commuter Benefits
Paid Time Off to Volunteer in the Community
Product discounts
Engaging Work Environment
Rewards and Recognition Programs
Full Salary Range $20.00-$29.86
While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!
Get wise to what’s possible with a career at Gesa. Join us!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.
Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
Selected candidate(s) must be able to pass a pre-employment credit/background check.
Gesa Credit Union is an Equal Opportunity Employer and a strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
Equal Employment Opportunity (gesa.com)
#J-18808-Ljbffr
Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.
Get to know us About - Gesa Credit Union
Role Summary The Personal Financial Services Representative (PFR) is an entry level position, which assists members by establishing new member relationships, opening consumer deposit accounts, account maintenance, taking credit applications, reviewing credit reports, working through loan documentation, closing loans, and serving as a Notary Public. Additionally, the PFR can fluidly transition between tasks assisting members, and supporting the branch as an MSA and Sr. MSA. The PFR is excellent at deepening member relationships by referring, following up, and contacting members through phone calls and other communication methods.
What You Will Be Doing
Provide exceptional member service to all whom we serve
Solve problems, take ownership of member concerns, provide prompt resolutions, and follow up as appropriate. Escalates more complex and sensitive member concerns to senior team members and leadership
Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members. Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures
Offer appropriate products and/or services to deepen member relationships and refer to other team members as appropriate
Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships
Ensure branch equipment is always working properly and escalates non-repairable issues to leadership
Assist non-members with establishing membership
Accurately take consumer lending applications
Review credit reports for concerns and obtain approvals and submit loan documentation
Close loans and effectively communicate with members regarding the next steps
Discuss IRAs and HSAs with members and non-members and meet predetermined goals
Process international and domestic requests
Acts as a Notary Public and performs notarial services in accordance with state regulations and credit union policies
Observe and monitor cash activity to ensure the branch and team members are following established cash limits
Open consumer deposit accounts and perform consumer account maintenance
Place cash and supply orders, balance vault cash, and maintain ATMs
Review and process overrides/approvals within authority while minimizing risk
Mentor and help train new Member Service Associates (MSAs)
Assist leadership with branch certifications, cash drawer audits, cash drawer overages, and OFAC reports
Fluidly transition between tasks as an MSA or Sr. MSA
Perform transactions and service requests on member accounts in an accurate and timely manner
Accurately follow all cash handling procedures and balance your cash drawer at the end of every day
Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act
Assist members with Digital Banking enrollment, navigation, resets, and maintenance
Assist members with complex and sensitive fraud disputes
About You
Professional written and verbal communication
Make sound decisions that minimize risk in a timely manner
Ability to ask open-end and clarifying questions to understand member needs and deepen relationships
Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership
Respect and support all areas of diversity in the workplace and our membership
Complete assigned training programs in a timely and accurate manner
Participate in and support a team environment
Perform their jobs to a reasonable, acceptable standard, which includes attentiveness to detail, timeliness, and quality of work
Exercise the utmost discretion and sensitivity when assisting with member transactions
Qualifications What You Will Need
High School Degree (or equivalent) required
Sales/relationship building experience required
Cash handling experience preferred
At least one (1) year of customer service experience preferred
Demonstrate and support credit union values and service standards
Notary Public
Attend and engage in community events on behalf of the credit union
Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements
Demonstrate a high level of personal integrity and ethics
Report for work on time and maintain a schedule of regular attendance
Some travel may be required
Proficient with varying levels of technology
Our Team Member Value Proposition
Competitive Pay
Medical, Dental, Vision, and Life Insurance
20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
401(k) Match
Incentive Program
Tuition Assistance and Student Loan Repayment
Commuter Benefits
Paid Time Off to Volunteer in the Community
Product discounts
Engaging Work Environment
Rewards and Recognition Programs
Full Salary Range $20.00-$29.86
While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!
Get wise to what’s possible with a career at Gesa. Join us!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.
Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
Selected candidate(s) must be able to pass a pre-employment credit/background check.
Gesa Credit Union is an Equal Opportunity Employer and a strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
Equal Employment Opportunity (gesa.com)
#J-18808-Ljbffr