TPWD - Customer Service Representative I (Fluctuating Hours)
Texas, Pilot Point, TX, United States
TPWD MISSION
To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
EXCELLENT BENEFITS Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60‑day waiting period. Click HERE to view our Benefits page.
PLEASE NOTE:
Application Submission Requirements
Job Title
Dates of employment (month/year)
Name of Employer, Name of Supervisor, Description of duties performed
Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit toward meeting the minimum requirements.
Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields.
College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
Applications with “See attached” or “See resume” will not be accepted in lieu of a completed application.
Resumes are encouraged as attachments but will not be used to determine eligibility.
Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit.
IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.
Military Occupational Specialty Codes Job Classification
Customer Service Representative I‑V
Army
15P, 42A, 56M, 68G, 420A
Customer Service Representative I‑V
Navy
RS, SN, YN, YNS, 741X
Customer Service Representative I‑V
Coast Guard
YN, PERS
Customer Service Representative I‑V
Marine Corps
0100, 0111, 4133, 0170
Customer Service Representative I‑V
Air Force
3F1X1, 3F5X1
Customer Service Representative I‑V
Space Force
No Military Crosswalk. Qualified veterans are encouraged to apply.
More information on military occupational specialty codes can be found below:
https://www.onetonline.org/crosswalk/MOC/
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf
Military Employment Preference If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.
Required Forms for Military Employment Preference
Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouse’s active‑duty military orders.
Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted.
HIRING CONTACT Mark Stewart, (940) 686‑2148, Email Address: mark.stewart@tpwd.texas.gov
PHYSICAL WORK ADDRESS Ray Roberts Lake State Park – Isle du Bois Unit, 100 PW 4137, Pilot Point, Texas 76258
GENERAL DESCRIPTION Under the direction of the Office Manager/Team Leader, this position performs entry‑level to routine customer service work. Responsible for performing general clerical duties and providing customer service and information to the public for Ray Roberts Lake State Park – Isle Du Bois Unit. Duties include assisting with the daily operations of revenue collection and accounting, permit sales, automated registration and reservation of visitors and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
NOTE: Position may fluctuate between full‑time/part‑time hours based on operational needs.
MINIMUM QUALIFICATIONS Education Graduation from High School or GED.
Experience None required.
Licensure Must possess a valid state driver’s license at time of hire.
PREFERRED QUALIFICATIONS Experience One year of experience in areas such as general clerical, cash handling or customer service.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of general office procedures.
Knowledge of administrative and clerical procedures.
Knowledge of basic math calculations.
Knowledge of accounting/accountability of revenue collection.
Skill in using MS Word, Excel and Outlook.
Skill in effective verbal and written communication.
Skill in using standard office equipment.
Skill in basic report writing for completing various daily and weekly reports.
Skill in providing quality customer service in a courteous and professional manner.
Skill in establishing and maintaining effective work relationships with co‑workers and work‑related contacts.
Ability to accurately handle cash and account for revenue collected.
Ability to handle multiple tasks effectively.
Ability to perform general routine office cleaning.
Ability to work independently with little or no supervision.
Ability to work as a member of a team.
Ability to prepare and maintain detailed records, files and reports.
Ability to conduct work activities in accordance with TPWD safety program.
WORKING CONDITIONS Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.
Required to adjust to changing schedules.
This position will fluctuate between part‑time and full‑time status throughout the term of employment. Changing from part‑time to full‑time and vice versa may impact the amount of leave accrued, eligibility for longevity and health insurance rates.
May be required to operate a state vehicle.
Required to travel up to 5% with possible overnight stays.
Must conform to TPWD dress and grooming standards, work rules and safety procedures.
Non‑smoking environment in all State building and vehicles.
TPWD IS AN EQUAL OPPORTUNITY EMPLOYER #J-18808-Ljbffr
EXCELLENT BENEFITS Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, staggered work hours, Employee Assistance Program and a Return-to-Work Program. For new employees or rehires, health insurance is available on the 1st of the following month after a 60‑day waiting period. Click HERE to view our Benefits page.
PLEASE NOTE:
Application Submission Requirements
Job Title
Dates of employment (month/year)
Name of Employer, Name of Supervisor, Description of duties performed
Volunteer experience credit is counted toward any experience requirement. Please list those experiences to receive credit toward meeting the minimum requirements.
Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields.
College Transcripts are required at the time of interview (unless otherwise noted on the posting) if education is used to meet the minimum requirements of the job posting. A copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
Applications with “See attached” or “See resume” will not be accepted in lieu of a completed application.
Resumes are encouraged as attachments but will not be used to determine eligibility.
Work In Texas (WIT) Applications: WIT applicants are required to complete the supplemental questions to be considered for the posting. To complete the supplemental questions, login to CAPPS Recruit.
IF THIS INFORMATION IS NOT SUBMITTED, YOUR APPLICATION WILL BE CONSIDERED INCOMPLETE.
Military Occupational Specialty Codes Job Classification
Customer Service Representative I‑V
Army
15P, 42A, 56M, 68G, 420A
Customer Service Representative I‑V
Navy
RS, SN, YN, YNS, 741X
Customer Service Representative I‑V
Coast Guard
YN, PERS
Customer Service Representative I‑V
Marine Corps
0100, 0111, 4133, 0170
Customer Service Representative I‑V
Air Force
3F1X1, 3F5X1
Customer Service Representative I‑V
Space Force
No Military Crosswalk. Qualified veterans are encouraged to apply.
More information on military occupational specialty codes can be found below:
https://www.onetonline.org/crosswalk/MOC/
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf
Military Employment Preference If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/.
Required Forms for Military Employment Preference
Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation).
Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.
Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.
Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouse’s active‑duty military orders.
Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
Documentation must be attached to the application before military preference can be granted.
HIRING CONTACT Mark Stewart, (940) 686‑2148, Email Address: mark.stewart@tpwd.texas.gov
PHYSICAL WORK ADDRESS Ray Roberts Lake State Park – Isle du Bois Unit, 100 PW 4137, Pilot Point, Texas 76258
GENERAL DESCRIPTION Under the direction of the Office Manager/Team Leader, this position performs entry‑level to routine customer service work. Responsible for performing general clerical duties and providing customer service and information to the public for Ray Roberts Lake State Park – Isle Du Bois Unit. Duties include assisting with the daily operations of revenue collection and accounting, permit sales, automated registration and reservation of visitors and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
NOTE: Position may fluctuate between full‑time/part‑time hours based on operational needs.
MINIMUM QUALIFICATIONS Education Graduation from High School or GED.
Experience None required.
Licensure Must possess a valid state driver’s license at time of hire.
PREFERRED QUALIFICATIONS Experience One year of experience in areas such as general clerical, cash handling or customer service.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of general office procedures.
Knowledge of administrative and clerical procedures.
Knowledge of basic math calculations.
Knowledge of accounting/accountability of revenue collection.
Skill in using MS Word, Excel and Outlook.
Skill in effective verbal and written communication.
Skill in using standard office equipment.
Skill in basic report writing for completing various daily and weekly reports.
Skill in providing quality customer service in a courteous and professional manner.
Skill in establishing and maintaining effective work relationships with co‑workers and work‑related contacts.
Ability to accurately handle cash and account for revenue collected.
Ability to handle multiple tasks effectively.
Ability to perform general routine office cleaning.
Ability to work independently with little or no supervision.
Ability to work as a member of a team.
Ability to prepare and maintain detailed records, files and reports.
Ability to conduct work activities in accordance with TPWD safety program.
WORKING CONDITIONS Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.
Required to adjust to changing schedules.
This position will fluctuate between part‑time and full‑time status throughout the term of employment. Changing from part‑time to full‑time and vice versa may impact the amount of leave accrued, eligibility for longevity and health insurance rates.
May be required to operate a state vehicle.
Required to travel up to 5% with possible overnight stays.
Must conform to TPWD dress and grooming standards, work rules and safety procedures.
Non‑smoking environment in all State building and vehicles.
TPWD IS AN EQUAL OPPORTUNITY EMPLOYER #J-18808-Ljbffr