Customer Service Representative
Tesla, Boston, MA, United States
What To Expect
The Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Collision Center in all aspects of its Authorized Collision Program.
What You’ll Do
Work scheduling maintenance
Vehicle arrival preparation
Customer communication and expectations
Rental coordination and hand off
Vehicle status updates
Material and supplies reordering
Repair review and delivery
What You’ll Bring
Strong customer‑oriented approach with clients and coworkers
Must be willing to train others
Ability to work independently in limited supervision environments
Microsoft Office experience, preferred
Excellent written and verbal communication skills as well as the ability to follow instructions
Account receivable experience is a plus
Benefits
Medical plans > plan options with $0 payroll deduction
Family‑building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company‑Paid Health Savings Account (HSA) contribution when enrolled in the High‑Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short‑term and long‑term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for hourly positions), and Paid Holidays
Back‑up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Tesla
#J-18808-Ljbffr
What You’ll Do
Work scheduling maintenance
Vehicle arrival preparation
Customer communication and expectations
Rental coordination and hand off
Vehicle status updates
Material and supplies reordering
Repair review and delivery
What You’ll Bring
Strong customer‑oriented approach with clients and coworkers
Must be willing to train others
Ability to work independently in limited supervision environments
Microsoft Office experience, preferred
Excellent written and verbal communication skills as well as the ability to follow instructions
Account receivable experience is a plus
Benefits
Medical plans > plan options with $0 payroll deduction
Family‑building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company‑Paid Health Savings Account (HSA) contribution when enrolled in the High‑Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short‑term and long‑term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for hourly positions), and Paid Holidays
Back‑up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Tesla
#J-18808-Ljbffr