Community Standards Representative
FirstService Residential, Ladera Ranch, CA, United States
Job Overview
The Community Standards Representative is responsible for preserving the appearance of LARMAC’s residential community through the implementation of the architectural and enforcement processes as outlined in the governing documents. This is done by routinely driving and walking neighborhoods in the community and documenting observed violations, which are then provided in writing to the homeowner along with a timeline for rectifying the violation. The Community Standards Representative reports to the Community Standards Manager (CM).
The master planned community of Ladera Ranch is located in South Orange County. The community is managed by Ladera Ranch Maintenance Corporation (LARMAC) which consists of over 8,000 homes and is spread across 4,000 acres of landscape, parks, trails, pools, clubhouses, reservable indoor and outdoor spaces, water park, skate park, sports fields, tennis/pickleball courts and more.
Compensation $23-24/hr. FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.
Responsibilities
Verbal ability and excellent writing/grammar skills to formulate effective correspondence necessary to perform the job.
Must be able to calmly communicate with residents who may react negatively to receiving violation letters.
Must have the ability to work independently throughout the day and balance the work week, which includes allocating appropriate field time versus office time.
Must perform scheduled enforcement drives and walks to collect information regarding Enforcement and Architectural rules, in personal vehicle.
Interact with team members, residents, board members and committee members on a regular basis.
Coordinate with CM to prepare monthly Outlook and Trello calendar deadlines for reports, processes, and standing meetings.
Respond to emails and voicemails in a professional and timely manner in accordance with standard operating procedures.
Create communications for projects (e.g., LaderaLife.com, Roots and Wings, Email blasts)
Assist with committee agenda reports as assigned.
Produce requested reports for board/committee packets in a clean, orderly, and professional fashion in accordance with LARMAC standards.
Attend monthly committee meetings.
Attend evening LARMAC Board meetings as requested.
Attend all mandatory company functions.
Assist CM with administrative duties.
Regularly report to Supervisor with updates on all job responsibilities.
Apply a pro‑active approach to all areas of responsibility and strive for continued improvement and excellence throughout.
Ensure all safety precautions are followed while performing the work.
Practice and adhere to FirstService Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Other items as assigned by the management team.
Effectively communicate guidelines and procedures in support of policies, culture and operational needs.
Skills & Qualifications
Must have customer service experience.
Excellent written and oral communication skills and customer service skills.
Must be detail‑oriented and able to handle multiple tasks.
Must be able to work independently and prioritize daily workload.
Must possess strong customer service skills, good judgment, and critical thinking skills.
Ability to meet deadlines.
Effectively communicate with residents/homeowners, verbally and through written correspondence.
Be resourceful and a creative problem solver.
Works openly with others through honesty, integrity and authenticity.
Creates outstanding customer loyalty with both internal and external customers by delivering on our commitments of being genuinely helpful and providing the highest value of service.
Must be knowledgeable and adept with Microsoft Outlook, Word, and Excel and receptive to learning and utilizing the company‑provided tools such as Connect, Trello, Simbli, and update them on a routine basis.
Must have administrative background and demonstrate organizational skills and the ability to prioritize.
Must be able to work independently with light supervision.
Education & Experience
Bachelor’s degree/college credits preferred or equivalent experience.
Experience in property management and/or closely related field is preferred.
Physical Requirements & Working Environment
Must be able to lift 25 lbs.
Must be able to sit for extended periods of time.
Must have finger dexterity for typing/using a keyboard.
Must be mobile enough to move around the office to perform duties.
Must be mobile enough to move around during outdoor events.
Must be able to effectively receive telephone calls and voice mail messages and communicate with associates, supervisors, vendors, and our clients.
Travel
Valid California State Driver’s License and state‑mandated insurance.
Must have reliable transportation to perform community drives.
Tools & Equipment Used
General office equipment.
What We Offer
Medical, dental, and vision plans (full time and those working 30+ hours)
Part time 20+ hours qualify for dental and vision
401(k) match
Time off including vacation, sick, and company paid holidays
Pet insurance available
Tuition reimbursement
Legal services
Free emotional wellbeing and daily life assistance support for all associates
Domestic partner coverage
Health savings account
Flexible spending account
About Us FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Equal Opportunity Statement FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Contact: national_recruiting@fsresidential.com
#J-18808-Ljbffr
The master planned community of Ladera Ranch is located in South Orange County. The community is managed by Ladera Ranch Maintenance Corporation (LARMAC) which consists of over 8,000 homes and is spread across 4,000 acres of landscape, parks, trails, pools, clubhouses, reservable indoor and outdoor spaces, water park, skate park, sports fields, tennis/pickleball courts and more.
Compensation $23-24/hr. FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.
Responsibilities
Verbal ability and excellent writing/grammar skills to formulate effective correspondence necessary to perform the job.
Must be able to calmly communicate with residents who may react negatively to receiving violation letters.
Must have the ability to work independently throughout the day and balance the work week, which includes allocating appropriate field time versus office time.
Must perform scheduled enforcement drives and walks to collect information regarding Enforcement and Architectural rules, in personal vehicle.
Interact with team members, residents, board members and committee members on a regular basis.
Coordinate with CM to prepare monthly Outlook and Trello calendar deadlines for reports, processes, and standing meetings.
Respond to emails and voicemails in a professional and timely manner in accordance with standard operating procedures.
Create communications for projects (e.g., LaderaLife.com, Roots and Wings, Email blasts)
Assist with committee agenda reports as assigned.
Produce requested reports for board/committee packets in a clean, orderly, and professional fashion in accordance with LARMAC standards.
Attend monthly committee meetings.
Attend evening LARMAC Board meetings as requested.
Attend all mandatory company functions.
Assist CM with administrative duties.
Regularly report to Supervisor with updates on all job responsibilities.
Apply a pro‑active approach to all areas of responsibility and strive for continued improvement and excellence throughout.
Ensure all safety precautions are followed while performing the work.
Practice and adhere to FirstService Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Other items as assigned by the management team.
Effectively communicate guidelines and procedures in support of policies, culture and operational needs.
Skills & Qualifications
Must have customer service experience.
Excellent written and oral communication skills and customer service skills.
Must be detail‑oriented and able to handle multiple tasks.
Must be able to work independently and prioritize daily workload.
Must possess strong customer service skills, good judgment, and critical thinking skills.
Ability to meet deadlines.
Effectively communicate with residents/homeowners, verbally and through written correspondence.
Be resourceful and a creative problem solver.
Works openly with others through honesty, integrity and authenticity.
Creates outstanding customer loyalty with both internal and external customers by delivering on our commitments of being genuinely helpful and providing the highest value of service.
Must be knowledgeable and adept with Microsoft Outlook, Word, and Excel and receptive to learning and utilizing the company‑provided tools such as Connect, Trello, Simbli, and update them on a routine basis.
Must have administrative background and demonstrate organizational skills and the ability to prioritize.
Must be able to work independently with light supervision.
Education & Experience
Bachelor’s degree/college credits preferred or equivalent experience.
Experience in property management and/or closely related field is preferred.
Physical Requirements & Working Environment
Must be able to lift 25 lbs.
Must be able to sit for extended periods of time.
Must have finger dexterity for typing/using a keyboard.
Must be mobile enough to move around the office to perform duties.
Must be mobile enough to move around during outdoor events.
Must be able to effectively receive telephone calls and voice mail messages and communicate with associates, supervisors, vendors, and our clients.
Travel
Valid California State Driver’s License and state‑mandated insurance.
Must have reliable transportation to perform community drives.
Tools & Equipment Used
General office equipment.
What We Offer
Medical, dental, and vision plans (full time and those working 30+ hours)
Part time 20+ hours qualify for dental and vision
401(k) match
Time off including vacation, sick, and company paid holidays
Pet insurance available
Tuition reimbursement
Legal services
Free emotional wellbeing and daily life assistance support for all associates
Domestic partner coverage
Health savings account
Flexible spending account
About Us FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Equal Opportunity Statement FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Contact: national_recruiting@fsresidential.com
#J-18808-Ljbffr