Inbound Customer Service Rep - 21/hour
TEKsystems, Tempe, AZ, United States
Inbound Healthcare Customer Service Representative
Join a growing call center in the Valley! Our company has operated for 30 years and has become the largest independent pharmacy benefit solutions company.
Overview This contract‑to‑hire position is located in Tempe, AZ. Work is 100% on‑site.
Responsibilities
Handle inbound calls and make follow‑up calls.
Answer calls and questions about prior authorization, general inquiries, and confidential information.
Provide excellent customer service with high attention to detail.
Enter information accurately into multiple systems.
Meet quality and accuracy metrics, ranging from 50–100 calls per day depending on complexity.
Track information and update communication with customers using various programs.
Requirements
Minimum 1+ year of customer service in a call center or office setting.
Available Monday–Sunday between 5 AM‑10 PM (8‑hour shift).
Strong attention to detail and accuracy.
Pay & Benefits Pay: $21.00 per hour (OT $31.50). Contract‑to‑hire.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) retirement plan – pre‑tax and Roth post‑tax contributions
Life Insurance (Voluntary & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Paid time off/leave (PTO, vacation, sick leave)
Company Background The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We work with progressive leaders to drive change and are an Allegis Group company.
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Overview This contract‑to‑hire position is located in Tempe, AZ. Work is 100% on‑site.
Responsibilities
Handle inbound calls and make follow‑up calls.
Answer calls and questions about prior authorization, general inquiries, and confidential information.
Provide excellent customer service with high attention to detail.
Enter information accurately into multiple systems.
Meet quality and accuracy metrics, ranging from 50–100 calls per day depending on complexity.
Track information and update communication with customers using various programs.
Requirements
Minimum 1+ year of customer service in a call center or office setting.
Available Monday–Sunday between 5 AM‑10 PM (8‑hour shift).
Strong attention to detail and accuracy.
Pay & Benefits Pay: $21.00 per hour (OT $31.50). Contract‑to‑hire.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) retirement plan – pre‑tax and Roth post‑tax contributions
Life Insurance (Voluntary & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Paid time off/leave (PTO, vacation, sick leave)
Company Background The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We work with progressive leaders to drive change and are an Allegis Group company.
#J-18808-Ljbffr