IT Service Desk Analyst: First-Line Support

A leading global IT consulting firm in Bloomington, Minnesota is seeking an L1 Technical Support engineer. This role involves providing first-line troubleshooting for hardware, software, and network issues via phone, email, or chat. Key responsibilities include documenting tickets, resolving basic problems, and escalating complex issues. A high school diploma or equivalent experience in a help desk environment is required. The position offers a salary range of $60,000 to $80,000, with comprehensive employee benefits and opportunities for professional growth. #J-18808-Ljbffr