Payments Communications Senior Associate
J.P. Morgan, Palo Alto, CA, United States
J.P. Morgan Payments, a part of JPMorgan Chase that processes more than $19 trillion in payments daily and operates in more than 160 countries and over 120 currencies, is seeking a talented communications professional to advance the internal colleague experience across one of the most innovative and exciting areas in financial services. With more than 30,000 employees globally, Payments is committed to educating and informing colleagues about business objectives and priorities—and to building a focused Payments culture by embracing a “one team” approach while and celebrating the success of the business and its people.
As a Payments Communications Senior Associate within Commercial and Investment Bank you will translate complex product and technology topics into clear, inspiring narratives that help colleagues understand our vision and ship with confidence—working in rhythm with product, design, engineering, and go‑to‑market teams. In addition, you will support multichannel communications strategies, including town halls, newsletters, podcasts, Teams and internal channels, executive messages, and more, that create a clear understanding of J.P. Morgan Payments’ vision, mission, and values for colleagues around the globe. As a key member of the Global Payments Communications team, you will play a leading key support role for our Merchant Services and Embedded Finance & Solutions product teams. You will prioritize effectively in a matrixed environment and collaborate with cross functional partners to deliver initiatives that inform, align, and inspire colleagues.
Job responsibilities
Execute internal communications plans for key Payments initiatives and launches, aligning to product roadmaps, milestones, and OKRs.
Draft, edit, route for approvals and publish a range of internal content: executive messages, product updates, organization announcements, newsletters, feature stories, event invites, intranet articles, podcasts, and short‑form video scripts.
Own editorial calendars and reporting dashboards to ensure appropriate roll‑out timing and alignment to product roadmaps and key initiatives.
Coordinate logistics and provide support for internal events (e.g., town halls, AMAs, demos): briefing materials, run‑of‑show, talking points, deck design/formatting, and on‑site or virtual support.
Maintain and improve internal digital channels (e.g., intranet/SharePoint, newsletters, digital signage, internal social), ensuring accurate, accessible, and discoverable content and intuitive navigation.
Track performance using defined KPIs (e.g., open rates, completion, watch time, click‑through, survey feedback); synthesize insights and recommend iterative improvements.
Ensure all content adheres to firmwide editorial style, brand standards, and accessibility guidelines, and is consistent in tone, look and feel, and message alignment.
Contribute to playbooks, templates, and reusable assets that raise the craft bar and help teams communicate clearly at scale.
Required qualifications, capabilities, and skills
3+ years of experience in internal communications, product/tech communications, or related fields (agency, corporate communications, or public affairs).
Exceptional writing, editing, and proofreading skills; ability to tailor complex topics for different internal audiences and channels.
Proficiency in Microsoft Office (PowerPoint, Word, Excel) with strong presentation design skills and attention to detail.
Strong organizational and project management skills—able to manage multiple priorities and deadlines in a fast‑paced, collaborative environment.
Strong interpersonal skills; comfortable partnering across teams and levels to lead clarity and outcomes.
Self‑starter with a positive, flexible attitude; comfortable working on tight deadlines and adapting to changing priorities.
Bachelor’s degree in Communications, Marketing, or a related discipline.
Preferred qualifications, capabilities, and skills
Experiment with new formats and channels—video, motion graphics, interactive content, podcast series—to increase engagement and improve comprehension.
Experience communicating for technology or financial services products, developer or API‑adjacent audiences, or similarly complex, data‑rich domains.
Familiarity with intranet/CMS platforms and internal social (e.g., SharePoint, newsletters, Slack/Teams), A/B testing, and content analytics.
Experience supporting executive communication and large‑scale internal events; strong facilitation and stakeholder briefing skills.
FEDERAL DEPOSIT INSURANCE ACT This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
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As a Payments Communications Senior Associate within Commercial and Investment Bank you will translate complex product and technology topics into clear, inspiring narratives that help colleagues understand our vision and ship with confidence—working in rhythm with product, design, engineering, and go‑to‑market teams. In addition, you will support multichannel communications strategies, including town halls, newsletters, podcasts, Teams and internal channels, executive messages, and more, that create a clear understanding of J.P. Morgan Payments’ vision, mission, and values for colleagues around the globe. As a key member of the Global Payments Communications team, you will play a leading key support role for our Merchant Services and Embedded Finance & Solutions product teams. You will prioritize effectively in a matrixed environment and collaborate with cross functional partners to deliver initiatives that inform, align, and inspire colleagues.
Job responsibilities
Execute internal communications plans for key Payments initiatives and launches, aligning to product roadmaps, milestones, and OKRs.
Draft, edit, route for approvals and publish a range of internal content: executive messages, product updates, organization announcements, newsletters, feature stories, event invites, intranet articles, podcasts, and short‑form video scripts.
Own editorial calendars and reporting dashboards to ensure appropriate roll‑out timing and alignment to product roadmaps and key initiatives.
Coordinate logistics and provide support for internal events (e.g., town halls, AMAs, demos): briefing materials, run‑of‑show, talking points, deck design/formatting, and on‑site or virtual support.
Maintain and improve internal digital channels (e.g., intranet/SharePoint, newsletters, digital signage, internal social), ensuring accurate, accessible, and discoverable content and intuitive navigation.
Track performance using defined KPIs (e.g., open rates, completion, watch time, click‑through, survey feedback); synthesize insights and recommend iterative improvements.
Ensure all content adheres to firmwide editorial style, brand standards, and accessibility guidelines, and is consistent in tone, look and feel, and message alignment.
Contribute to playbooks, templates, and reusable assets that raise the craft bar and help teams communicate clearly at scale.
Required qualifications, capabilities, and skills
3+ years of experience in internal communications, product/tech communications, or related fields (agency, corporate communications, or public affairs).
Exceptional writing, editing, and proofreading skills; ability to tailor complex topics for different internal audiences and channels.
Proficiency in Microsoft Office (PowerPoint, Word, Excel) with strong presentation design skills and attention to detail.
Strong organizational and project management skills—able to manage multiple priorities and deadlines in a fast‑paced, collaborative environment.
Strong interpersonal skills; comfortable partnering across teams and levels to lead clarity and outcomes.
Self‑starter with a positive, flexible attitude; comfortable working on tight deadlines and adapting to changing priorities.
Bachelor’s degree in Communications, Marketing, or a related discipline.
Preferred qualifications, capabilities, and skills
Experiment with new formats and channels—video, motion graphics, interactive content, podcast series—to increase engagement and improve comprehension.
Experience communicating for technology or financial services products, developer or API‑adjacent audiences, or similarly complex, data‑rich domains.
Familiarity with intranet/CMS platforms and internal social (e.g., SharePoint, newsletters, Slack/Teams), A/B testing, and content analytics.
Experience supporting executive communication and large‑scale internal events; strong facilitation and stakeholder briefing skills.
FEDERAL DEPOSIT INSURANCE ACT This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
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